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8.6

Blackberry Enterprise server: How do I activate my first device on the BES express after installation

Asked by Ogdhelpdesk in Blackberry Operating System, Email Clients, Handhelds and PDAs

Tags: blackberry, enterprise, service, activate, server

Hi There,
I have installed my BES express server (with one free licence). I have added a user and the BES server has e-mailed a password to the user. However when i enter the password on the device to activate it, I get the following screen "Enterprise Activation" Acquiring service connection. After some minutes " Activvationfailed. A service connection is unavailable".  I try the same password on another handset and on that handset it says "activating myuser@mydomain.org.uk...., then stay on that screen for a very long time and then says "The server is not responding. Please contact your system administrator"

I feel I am missing something....where in the server can I attach a handset (PIN) to a user account?
Does the one free licence have to be used with only the handset that was used to download BES express. When I acquire 10 other CALs from my data provider, where do I upgrade the licence in the enterprise manager?
Does my ISP has to do anymore than provide the data plan for these devices to work?
thanks for your help.
[+][-]11/19/07 10:55 AM, ID: 20314406Accepted Solution

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About this solution

Zones: Blackberry Operating System, Email Clients, Handhelds and PDAs
Tags: blackberry, enterprise, service, activate, server
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Solution Provided By: duffman76
Participating Experts: 2
Solution Grade: A
 
[+][-]11/19/07 12:23 PM, ID: 20315123Assisted Solution

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[+][-]11/19/07 12:25 PM, ID: 20315135Assisted Solution

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