I have one user whose contacts are no longer syncing through the BlackBerry Enterprise Server.
Everything else is syncing okay for that user [Calendar, Mail, etc.]
I've checked to make sure PIM Address Book sync is turned on in the user's profile. I checked the MAGT log. There are no "Address Book rescan" message in the log at all for that user. However, all other users are working just fine with the Address Book. It worked fine until about two weeks ago, and I can find "Address Book rescan" messages in the older logs. Then they just stop. I didn't see any error messages in the log after the last "Address Book rescan" message.
There aren't any strange error messages in the Event Log. It all seems like it might just be turned off somewhere, and we are overlooking something. However, I can't figure it out. I have not looked at the phone at all, is there a way to turn this off from the phone?
The phone is a Curve 8300. The BES version is 4.1.3.16, and it's Small Business Edition.
Thanks!
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