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12.14.2007 at 10:36AM PST, ID: 23024284
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Blackberry Contacts not Syncing through BES

Asked by netmergence in Blackberry Operating System

Tags: , , ,

I have one user whose contacts are no longer syncing through the BlackBerry Enterprise Server.

Everything else is syncing okay for that user [Calendar, Mail, etc.]

I've checked to make sure PIM Address Book sync is turned on in the user's profile. I checked the MAGT log. There are no "Address Book rescan" message in the log at all for that user. However, all other users are working just fine with the Address Book. It worked fine until about two weeks ago, and I can find "Address Book rescan" messages in the older logs. Then they just stop. I didn't see any error messages in the log after the last "Address Book rescan" message.

There aren't any strange error messages in the Event Log. It all seems like it might just be turned off somewhere, and we are overlooking something. However, I can't figure it out. I have not looked at the phone at all, is there a way to turn this off from the phone?

The phone is a Curve 8300. The BES version is 4.1.3.16, and it's Small Business Edition.

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[+][-]12.15.2007 at 02:32AM PST, ID: 20476765

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[+][-]12.17.2007 at 12:31PM PST, ID: 20487554

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[+][-]12.17.2007 at 01:56PM PST, ID: 20488274

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[+][-]12.17.2007 at 02:36PM PST, ID: 20488568

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[+][-]12.17.2007 at 07:19PM PST, ID: 20489785

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[+][-]12.19.2007 at 04:08AM PST, ID: 20498877

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About this solution

Zone: Blackberry Operating System
Tags: blackberry, contacts, bes, syncing
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Solution Provided By: garycutri
Participating Experts: 9
Solution Grade: A
 
 
 
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