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5.6

Blackberry Sync Issue

Asked by newgentechnologies in Blackberry Operating System, Outlook Groupware Software, Blackberry Programming

Tags: RIM, BlackBerry Manager, 4, RIM, Blackberry

We host a BES server, that is networked to our Exchange server. One of customers who uses our Hosted Exchange solution, has got their Blackberry connected, and the Blackberry Manager has marked the account as Running.

The customer is having a problem where if they make a new calender item in Outlook, it syncs to their Blackberry, but if they make a new calender item in the Blackberry, it doesn't sync to Outlook (or the Exchange server at all).

I am not very experienced with Blackberry devices or BES, so I am seeking out some troubleshooting advice from Experts Exchange Blackberry pros, to help resolve this issue.

Thanks
[+][-]01/02/08 11:35 PM, ID: 20571209Expert Comment

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[+][-]02/07/08 05:24 PM, ID: 20847082Accepted Solution

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About this solution

Zones: Blackberry Operating System, Outlook Groupware Software, Blackberry Programming
Tags: RIM, BlackBerry Manager, 4, RIM, Blackberry
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Solution Provided By: newgentechnologies
Participating Experts: 2
Solution Grade: B
 
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