BlackBerry Enterprise Server had been set up using an user's administrator account. I was attempting to change it to the suggested BESadmin. However, when I choose Edit MAPI Profile from the BlackBerry Enterprise Server menu, the Microsoft Exchange server entry is grayed out and blank. The Mailbox is set to the domain admin account.
BES and Exchange 2003 are both running on a SBS 2003 /w SP2 server.
Also, when I go to BlackBerry Server Configuration, I am directed to a screen for setting up the server. I accept the defaults and click Next until I reach the screen where I input my SRP Identifier and Authentication Key. Both are correct, I click next and get the following error:
"The MAPI subsystem cannot be correctly initialized and used. Please make sure MAPI is installed and configured properly."
I tried the steps located here:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04110&sliceId=SAL_Public&dialogID=131020981&stateId=1%200%20131028535Resolution 1: I do have Microsoft Exchange System Manager Installed
Resolution 2: Reinstalled MESM, issue persists.
Resolution 3: Imported the Registry, issue persists.
Resolution 4: Outlook is not installed. MAPI32.dll versions are the same.
Workaround: There is no option to "repair."
I still have the same errors. Please help me out of this mess.
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