Hi folks, really odd question, related to work.
Canada, Bell, 8703e, newest BB OS.
We were recently acquired by a bigger company, and got access to their BES server. Everyone in the office is fine, getting both Bell and Exchange email, but for one person. We've tried a lot of things, but our parent company won't give us any more support until we delete "Bell" from the RIMs. They make mention of the Bell service books specifically, and indicate that their RIMs only use their BES server, and don't have other service books.
I've already tried formatting the device, but it auto-grabbed the service books again (does that sound right?), so I'm not very sure how to proceed. It seems to me that the device is going to get the carrier's service books no matter what. Is that accurate? I guess I either need to do what their asking, or find evidence that they don't know what they're talking about, before we can proceed.
Any insight for this would be greatly appreciated; I realize it sounds convoluted, but our parent company is adamant, right from the top, so to speak, that we make it single-service only.
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Hm. Do you think it's possible to delete/disable the service book entries that apply to Bell email? There's a lot of entries in the list, and I'm not sure where to start, but it's possible that by unchecking those, we'd fall into their category of "compliance". We don't need email from the Bell service at all, just the Exchange one.
No, there is no option to disable the service books only delete which then they come back anyways. You can check with Bell to see if they offer a package that does not send their load to you but they probably don't. I would say your new company should just implement a policy to prevent you from using the provider email or Internet browser.
Business Accounts
Answer for Membership
by: duffman76Posted on 2008-05-21 at 10:39:28ID: 21617274
You are going to get the service book from the provider. You can remove it as many times as you want but it is going to come back. They can set a policy up to prevent you from using the provider software that usually comes with the service books if they want. Some come with a special media icon or a different browser.