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09.18.2008 at 09:43AM PDT, ID: 23743054
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7.0

Blackberry devices show different numbers of unread mails than outlook

Asked by Grover247 in Blackberry Operating System

Tags: , , ,

Hi,
I have a number of users (around 12) who have 8310 devices. I am running Blackberry manager through Blackberry Pro 4.1.4.15. on a BES. It is on the same segment of the network as the exchange server (which sadly is still on version 5.5 for another couple of months until we finally go AD). I am one of the users affected but it affects all users in differing capacities. My outlook (2003 running over the 5.5 server) reports to me that I have 4 mails unread. My berry tells me I have 12 mails unread. I have set the period to keep mails on the berry to 3 months and have no unopened mails over two months anyway. If I wipe and reload the device, it starts off fine and then over the course of around a week, a difference starts to appear and it gets to a certain amount of difference and then stays (can be any number from 3 to 10 so far) and nothing I do seems to fix it.
I have tried deleting and resending service books
I have tried doing lots of reconcile nows
I have tried turning wireless reconciliation off and on again.
I have tried email reconciliation where delete occurs on both devices, wireless reconcile has been tried on and off, on conflicts mailbox wins and all that seems to happen is it does what it likes and gets everyone angry.

Can anyone suggest anything else I can check or try to get things sorted please?
My senior management team want answers fast as they want to be sure the berries are reporting correctly so they have peace of mind that they are getting and responding to all relevant mail properlyStart Free Trial
[+][-]09.18.2008 at 10:05AM PDT, ID: 22513017

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[+][-]09.18.2008 at 12:53PM PDT, ID: 22514688

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[+][-]09.22.2008 at 03:06AM PDT, ID: 22538632

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[+][-]09.22.2008 at 07:13PM PDT, ID: 22545897

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[+][-]09.24.2008 at 10:20AM PDT, ID: 22561828

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[+][-]09.24.2008 at 07:47PM PDT, ID: 22565904

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[+][-]10.09.2008 at 02:56AM PDT, ID: 22676821

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About this solution

Zone: Blackberry Operating System
Tags: RIM, Blackberry, 8310, Email reconciliation
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Solution Provided By: Grover247
Participating Experts: 3
Solution Grade: A
 
 
[+][-]10.09.2008 at 03:04AM PDT, ID: 22676851

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