Unable to get Blackberry activated with BES 4.1.....

once you wipe the handheld and recreate the account it shouldnt ask you for the server name

I did try to delete the account and recreate and it still gets stuck on activating.  

Will any data on the handheld be lost, doing this to each blackberry will prove to be costly if that is the case.  (Data being lost that is)

Did you changed the exchange rights for the BES account?
Did you restored the license information?

I did restore the License information
and as far as the rights for the BES account
Meaning the users i am trying to add, or the user that BES was installed under?

the users actuall account. just delete it from the server and recreate it. then try to reactivate the account.

I am sorry if i am asking the same question again, I just want to make sure i understand.  You are saying to try and remove the users account from BES or from SBS?  If you are asking to remove the user from BES i already tried that and it didn't work.

Will any data on the handheld be lost when you wipe the handheld.  does this just remove certificate info, or all data on the Blackberry?

Yes the user does have the data plan active.

We are getting the following email from network@etp1102.etp.na.blackberry.net.  These are being delivered to his outlook email on his desktop.
Does this mean its trying to work, but having some other type of issue.

SEE BELOW


From: network@etp1102.etp.na.blackberry.net [mailto:network@etp1102.etp.na.blackberry.net]
Subject: RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2

This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

BEGINETP 412
AWh9QM0AAAAAIBAIMjQyNzNjOWQgEXJvZ2VyQHNwZWNvcnAuY29tABBByl1QCU9UQUtFWUdF
TgNAgICAgl4AAAAAARBLTMibAYJRAUMCADqvv2iBg7LXZ9U0rioY8uuTQoKM0u2WXvRmctXW
C0PzBD67fTZrObLi9wug+ulNdyotz7kMtLqNGx+kToCDECWxCwEBAkMDAY+PA35P1HHhZmEl
bZtAluhC1unzZ94MSjagLCRCsJpjQwQWdTP6idB164mE0sbHKSN2gd3z3KBSKg3lhDy1g7Ld
AwEDBAT//8icBgQkJzydBwEDCoEvZAEHAQQL5AREEAEwBwSdPCckBQEBCwEABgEDDgEBCAIA
AQoCAAEMAQECASAJAgABFwgyLjQuMC42NxMKdjQuMi4yLjE2ORUEODgyMBQSUmVzZWFyY2gg
SW4gTW90aW9uFgSNAA4DHQQAAAADGgQAAABmGQEwBAEPDQEBGwqJAUEEIAgVYgAGHA8DAQAE
AQAACAEFBgIAAAAgDwMFAwcGAwABBAYIBwIGCR8EQVQmVA!!
ENDETP -1369916692

I will take a look at permissions once again.  I know that when i created the account via the attached guide, I added the send as permission to it for all users.  I thought this should take care if that, but maybe not.  I will look into this further and get back with any other pertinent information that could assist us in coming up with a solution.  Thanks for the help so far, I will reply as soon as i can.

The Server 2003 is in the 3rd section.

Thanks again for your help.

I created a seperate account to administer BES.

Also another trick to try to determine where the issue lies as this could also be a port issue on the firewall.  Try to activate the bb device using the usb cable and see if it goes thru.

I am actually trying that right now, and get the same hang when i try to activate it.  I created an activation password and entered it at the password prompt.  Still no luck though.

i do get BES to recognize the device, and i almost want to wipe the file system, but i cannot afford to lose any data that might be on the users Blackberry.

I will try, I am currently stuck with the user in deleted mode, I am going to clear that issue and then i will attempt one more time.  Again thanks for all your help, be back soon.

Ok here is the latest and greatest.

I have readded the user, He is going to back up the data he needs to his PC, and then we are going to wipe the device and hopefully then we will be able to get the device to sync.  Cross your fingers, i know mine are.  I will respond with the findings in a while.

sounds good, im crossing my fingers as well. after you wipe it, go ahead and resend the enterprise activation to the device it will then refresh the IT policy and the service book.

I am not sure whatelse to do.  It didn't work.  I don't want to fresh install either.  At this point i am lost on ideas.  Going to try a hard reset, by removing the battery.

hey, i just talked to a few of the windows guys here, and they said that the user will need to close there outlook while you try to activate it, that will process the message the right way. it shouldnt get stuck in the inbox is should get deleted automatically. try a hard reset on the BB before resending the activation. and make sure the user has there outlook closed.

let me know if that helps.

Outlook has not been running.........................Anything else.

Thanks for the help, that was going to be my next attempt in the morning.  Thanks for the help guys hopefully i can get this resolved sometime tomorrow.  I do not want to close this out just yet.  I will be back on tomorrow around 7am CST.  Again thanks for the help.

Good luck and let us know how it turns out.

yeah deffinetly let us know how it goes. im sorry i wasted so much of your time, but generally thats what we have to do here where i work so i just figured id give some suggestions.

and thank you prowler for giving even more insight on this.

ITMuscle, no time was wasted.  It was all a learning experience.  Will advise soon.

are points going to be awarded?

I went through the process so i assumed they would get automatically after i assigned them with the accept solutin and assign points.  This is my first time going through a thread i started/