Question

Blackberry Enterprise Sever Alerts

Asked by: pbgormley

Hi, is it/how is it possible to set up BES to alert me (by email or sms) when a user on our BES's has synchronization problems on their blackberry, ie email/calendar etc?

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Asked On
2009-04-08 at 04:28:38ID24305260
Topics

Blackberry Operating System

,

Blackberry Programming

Participating Experts
1
Points
500
Comments
5

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Answers

 

by: garycutriPosted on 2009-04-08 at 06:57:24ID: 24097263

Hi, if you have BES 4.1 (this exclude BlackBerry Professional) you can install SP6 and in the extracted setup files there is a BlackBerry Monitoring application.  Alternatively you can install the BlackBerry Resource Kit which performs such tasks (and much more).

http://na.blackberry.com/eng/support/server_resourcekit.jsp#tab_tab_components

 

by: pbgormleyPosted on 2009-04-08 at 07:26:43ID: 24097615

We currently have BES Version 4.1.6.10..... how do i start the monitoring application?

basically i just want notified if a particular user(s) sync has failed.... does that make sense?

 

by: garycutriPosted on 2009-04-08 at 07:35:33ID: 24097718

The installer for the BlackBerry Monitoring Service is in your extracted BlackBerry setup files (or even in the SP6 upgrade files).  Please refer to the install and setup guide below:

http://na.blackberry.com/eng/deliverables/1391/BlackBerry_Monitoring_Service_v4.1_SP5__Installation_and_User_Guide.pdf

 

by: pbgormleyPosted on 2009-04-17 at 06:09:02ID: 24167335

Got the Monitoring service running now, many thanks.
How do i setup a notifiication if a handset fails sync?

 

by: garycutriPosted on 2009-04-20 at 03:04:02ID: 24183119

One of the first things I do is setup an alert for Pending data packets (<50) as this will alert me if a users device is Off or unable to communicate back to the server.  Also ensure alerts for all your services are enabled.

20120131-EE-VQP-002

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