Question

E-mails received on Blackberry appear "read" in Outlook

Asked by: narley

I have recently setup Microsoft Exchnage 2003 (SBS 2003) for a client.  The users have Blackberry's setup to retrieve mail off the Exchange server via POP3.  Any time they receive an e-mail, it first appears in Outlook and then a few seconds later in the Blackberry.  

The problem occurs when they receive the e-mail on their Blackberry.  Once the e-mail is received by the Blackberry, they suddenly show as "read" in Outlook.

How do I fix this so that e-mails appear as UNREAD in Outlook even after being received on the Blackkberry? I found info from Blackberry on "E-mail Reconciliation" that sounded like it would fix the problem, but it did not work.

Thanks for any help on this problem.
Mitch aka narley

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Asked On
2009-04-24 at 14:47:51ID24354055
Tags

Blackberry

,

Microsoft Outlook

,

Microsoft Exchange

Topics

Blackberry Operating System

,

Outlook Groupware Software

,

Exchange Email Server

Participating Experts
3
Points
500
Comments
9

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Answers

 

by: jbizzle979Posted on 2009-04-24 at 14:53:56ID: 24229617

Are they opening the emails automatically on  their Blackberry. If so, then it may just be synchronizing what is happening.

 

by: jderaPosted on 2009-04-24 at 17:06:48ID: 24230237

 

by: garycutriPosted on 2009-04-24 at 18:19:17ID: 24230429

Hi, if you have Outlook Web Access functioning you can change the BlackBerry setup to collect email via OWA instead of POP3.

 

by: narleyPosted on 2009-04-26 at 13:12:19ID: 24237404

Hi jdera:  I looked over those articles.  Manually marking the e-mails "Unread" on the Blackberry is not an option - there's just too many.  

Garycutri:  Verizon's Blackberry Support also suggested switching to OWA rather than POP.  I will test that this week and award points when I see if it works.

Thanks for the assist!

 

by: garycutriPosted on 2009-04-28 at 07:53:57ID: 24251417

Post back if you need any more help.

 

by: jderaPosted on 2009-05-02 at 13:50:07ID: 24287521

 

by: narleyPosted on 2009-05-19 at 15:57:39ID: 24427369

jdera - The "Wireless Reconciliation" did not seem to work.  I found references to that several places, but it did not fix the problems in this case.

garycutri - Using OWA seems to be the fix.  We do have OWA running.  However, I have been unable to switch the accounts!  If I delete the account on the Blackberry, it no longer gives me the option to use OWA when I try to re-setup the e-mail accounts.  If you are familiar with how to work around this, please let me know.

Mitch aka narley

 

by: narleyPosted on 2009-08-28 at 09:37:03ID: 25209355

I tried the solutions recommended but none seemed to fix the problem.  I never did try switching to Outlook Wewb Access.  Instead, I setup a Blackberry Server and the problems were resolved.

 

by: narleyPosted on 2009-08-28 at 09:39:48ID: 31574418

Both suggested fixes did apply to the problem.  However, I setup a Blackberry Server before resolving the issue and so was not sure which would have fixed it.  Thanks.

20120131-EE-VQP-002

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