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7.5

E-mails received on Blackberry appear "read" in Outlook

Asked by narley in Blackberry Operating System, Outlook Groupware Software, Exchange Email Server

Tags: Blackberry, Microsoft Outlook, Microsoft Exchange

I have recently setup Microsoft Exchnage 2003 (SBS 2003) for a client.  The users have Blackberry's setup to retrieve mail off the Exchange server via POP3.  Any time they receive an e-mail, it first appears in Outlook and then a few seconds later in the Blackberry.  

The problem occurs when they receive the e-mail on their Blackberry.  Once the e-mail is received by the Blackberry, they suddenly show as "read" in Outlook.

How do I fix this so that e-mails appear as UNREAD in Outlook even after being received on the Blackkberry? I found info from Blackberry on "E-mail Reconciliation" that sounded like it would fix the problem, but it did not work.

Thanks for any help on this problem.
Mitch aka narley
[+][-]04/24/09 02:53 PM, ID: 24229617Expert Comment

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[+][-]04/24/09 05:06 PM, ID: 24230237Accepted Solution

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About this solution

Zones: Blackberry Operating System, Outlook Groupware Software, Exchange Email Server
Tags: Blackberry, Microsoft Outlook, Microsoft Exchange
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Solution Provided By: jdera
Participating Experts: 3
Solution Grade: B
 
[+][-]04/24/09 06:19 PM, ID: 24230429Assisted Solution

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[+][-]04/26/09 01:12 PM, ID: 24237404Author Comment

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[+][-]04/28/09 07:53 AM, ID: 24251417Expert Comment

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[+][-]05/02/09 01:50 PM, ID: 24287521Expert Comment

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[+][-]05/19/09 03:57 PM, ID: 24427369Author Comment

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[+][-]08/28/09 09:37 AM, ID: 25209355Author Comment

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