We have a computer with Lotus Notes 8 and Blackberry Desktop Manager.
When opening BDM I get an error "Your notes account is not configured on the selected Blackberry enterprise server. Would you like to choose another server?"
I have done everything I can try to connect this software to the Domino server.
If I say yes, it gives me the option of choosing a different user, server and Lotus.ini file.
I have tried changing all of them individually with the same result.
The thing is, there are several users with this setup on their computers and only one or two of them are experiencing this issue.
Computers have Lotus Notes 8 and WinXP Pro.
Server has Domino Server 8 and Server 2003
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Make sure that the notes installation on the workstation can get direct access to the Blackberry server, not using passthru via another server.
To test this go File..Prefernces..User Preferences..Ports..Trace
See what route is taken to get to the server.
Make sure the lcoal address book has all the correct connection records to access the server.
Connect to the mail database using the local lotus Notes to ensure account has server access rights.
also check that the Notes client mail is working and the Domino server is accessible via FQDN, and not IP.
ALso check the Location doc, and make sure the server and mail settings are OK
A good check is to open up a mail and try to forward it. If it fails the Location doc settings are incorrect.
I hope this helps !
doninja - The domino server is the only server in our network.
SysExpert - I'm sure that they are able to forward emails or I would have heard about it.
Lotus Notes works fine on the computers. Domino server is accessible.
One thing that may come into play is that the users affected by this issue are the newer employees.
In my experience I have found that, for some stupid reason, my name is substituted for the server name. After your Blackberry Desktop Manager opens (not logged in) go to the Options menu (top right) and select Lotus Notes options. Note the Blackberry server name that is listed. It should be a cannonical name such as CN=Mail/OU=SVR/O=Davalen. If not then you've found the problem. Enter the valid name of your server. I find that this setting is not as 'sticky' as it should be and have not researched farther. You will need to exit the Blackberry Desktop Manager (not the Device Manger) and then relaunch it to log into your server. You may receive an error about the state database but that is a different problem.
I was able to check on this issue again yesterday.
On the problem computer, I noticed that when logging in and in the options, the server comes up as SERVER\DOMAIN. I changed it to CN=SERVER/O=DOMAIN, which was the other option in the dropdown list. And I checked on all the other computers with BDM, they have it entered as CN=SERVER/O=DOMAIN and it is working for them.
I tried updating BDM to 4.7 and I still get the same error.
My next course of action is to reinstall Lotus Notes on that computer. But I have a feeling that will not fix it. It seems to be an issue with the Domino server.
Business Accounts
Answer for Membership
by: donvfpPosted on 2009-07-28 at 10:28:12ID: 24962868
I forgot to mention that the contacts do sync when the blackberry is connected through usb, but not the email because it can't connect to the server.