Document ID: 22902759
Getting file skiped errors when running Intellisync between my Blackberry and Outlook. There is 1 address contact that is being skipped in Outlook. I have followed the instructions in the document. Modified the iloptcfg.cfg file. Resynced my BB to generate new PTTrace.log and tif.log files. Now I'm instructed to paste the contents of these log files and email them to my support representative.
Who is the hell is that person?
The reason I'm paying for this service is to get answers to my questions. All this document had me do is to collect information, that's no help.
So what am I supposed to do with these files? Is there anyone at your company that can profile me with personalized suppoort?
Vance
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Try the below steps :
Problem
Some records are skipped during synchronization and the BlackBerry smartphone user receives the following error message:
There was a total of 1 record(s) skipped during the synchronization as summarized below:
Address Book: Device - 0, Microsoft Outlook - 1
Please check the synchronization log for more details.
Cause
This issue could be caused by one of the following:
The First Name, Last Name, and Company fields are empty in one or more contacts in the Microsoft Outlook address book.
An Address Book entry on the BlackBerry smartphone is corrupt.
Resolution
Complete the appropriate resolution for the cause.
Cause 1
The First Name, Last Name, and Company fields are empty in one or more contacts in the Microsoft Outlook address book.
Resolution 1
Upgrade to BlackBerry Desktop Software 4.2 or later.
Resolution 2
Add text to the empty First Name, Last Name, or Company fields, or delete contacts with empty fields in the Microsoft Outlook address book.
Cause 2
An Address Book entry on the BlackBerry smartphone is corrupt.
Resolution
Clear the Address Book database. For more information, see KB05313.
Workaround
Workaround 1
Perform an advanced search in Microsoft Outlook to find contacts with empty First Name, Last Name, and Company fields.
In Microsoft Outlook, open Contacts.
Click Tools > Find > Advanced Find.
Click the Advanced tab.
Click Field.
Click Frequently-used fields > First Name.
In the Condition drop-down list, select is empty.
Click Add To List.
Repeat steps 4 to 6 for Last Name and Company.
Click Find Now.
Modify any empty fields that appear in the search results.
Synchronize the BlackBerry smartphone using the BlackBerry® Desktop Manager.
If you do not find any contacts containing empty fields, use advanced logging to find the corrupt entry in the address book. To turn on advanced logging, see KB01451.
Workaround 2
Complete the following steps:
Open BlackBerry Desktop Manager.
Click Synchronize.
Select the Configuration tab.
Click View log.
Select Edit, then Find. Alternatively, press Ctrl+F.
Type the word skip, then click Find Next.
Delete the entry that is causing the problem in either Microsoft Outlook or on the BlackBerry smartphone, depending on where the corrupt entry is located.
There was a empty "Company" field that was causing the error. The record was for a doctor, I had his name and file-as entered only. But I have other doctor entries where the company field is blank and the advanced find didn't flag those entries.
So why do you think this one record wanted a entry in the company field?
My problem is fixed and I think you.
Business Accounts
Answer for Membership
by: Shekhar2coolPosted on 2009-09-16 at 13:34:53ID: 25349834
when you say a single entry getting skipped in Outlook, what exactly you mean by that ? Can you elaborate the scenario and the problem faced.