Question

Blackberry User on BES Can't Send Mail Externally

Asked by: DVation191

This is a common question, and the answer is usually the 'send as' permission is gone, and/or they are also admins and need a special script run against the server to get it working again.

Neither one is the case with this particular problem. The user can send mail fine to other users in the organization, just not to contacts outside the organization.

No other Blackberry users have this problem.

What else can I do?
The error message on the red x's is "Desktop email program was unable to submit message."

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Asked On
2009-10-22 at 06:50:30ID24834453
Topic

Blackberry Operating System

Participating Experts
1
Points
500
Comments
6

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Answers

 

by: DVation191Posted on 2009-10-22 at 07:02:45ID: 25634290

I spoke too soon - it *is* apparently everyone with a blackberry having this problem. Hopefully that makes the diagnosis easier.
/sigh

 

by: monorail1Posted on 2009-10-22 at 11:20:32ID: 25637361

Ex2003 or 2007? Any other issues going on? Have you tried restarting the BES/services? What version of BES? How long has the problem been going on for and how many handhelds affected? Is all other mailflow except from BB's working? If you send an email to one of the users with <confirm> as the subject - do you get a delivery confirmation? Anything weird in your application eventvwr or BES logs particularly the DISP or MAGT logs?

Please download & run BBCheck and post results here omitting sensitive info.

https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=D28A420835578899C9CB5A9955D06B98


~ CFJ

 

by: DVation191Posted on 2009-10-26 at 10:51:55ID: 25664828

Sorry - missed this comment.
Exchange 2003 is the server and everything else appears to be working fine.
I've tried restarting the router service as well as the entire server with the same problem.

All other mailflow is working. I'll check the confirm suggestion - haven't tried that.
I'll also try the BBCheck and post back.

 

by: monorail1Posted on 2009-10-26 at 11:15:14ID: 25665047

Thanks for the additional info, waiting on your next post.


~ CFJ

 

by: DVation191Posted on 2009-10-27 at 09:04:33ID: 25674035

Event logs are showing multiple errors:
{username@domain.com} MAPIMailbox: end(ppMAPIMessage) - SubmitMessage (0x80004005) failed

Sending an email to one of the users with <confirm> as the subject did send a delivery confirmation.


The results of bbcheck are attached.

 

by: DVation191Posted on 2009-11-11 at 05:44:31ID: 25794957

Ended up just wiping out all the permissions and setting them manually. Everything is working now with no explanation. Thanks for the effort.

20120131-EE-VQP-002

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