Cannot Logon to BES 5 Administration Service Console
I am not able to log on to the Blackberry Enterprise Server 5.0 Administration Service Console using the BESADMIN domain account. It comes up with the following error even though I am inputting the correct information:
"The username, password, or domain is not correct. Please correct the entry"
This is (I believe) after one of my DCs crashed.
Background:
I recenty had a domain controller crash. This DC held the PDC Emulator role and also the primary DNS server for our PCs.
DNS Zone is AD Intergrated.
Domain : Windows 2000
BES 5.0 running on Windows 2003 member server
"The username, password, or domain is not correct. Please correct the entry"
This is (I believe) after one of my DCs crashed.
Background:
I recenty had a domain controller crash. This DC held the PDC Emulator role and also the primary DNS server for our PCs.
DNS Zone is AD Intergrated.
Domain : Windows 2000
BES 5.0 running on Windows 2003 member server
ASKER
Thanks Jonny.
I would like to leave the re-installation of BES as a last resort.
I would like to leave the re-installation of BES as a last resort.
Hi,
Can you login as the Blackberry Administration service admin? If you can logon as the blackberry administration service admin then go to Blackberry Solution topology -> Blackberry Domain -> component view -> Blackberry Administration Service -> LDAP authentication and retype the password for the account that you use to make a ldap search. If this doesn't help please apply the maintainance release pathes from 1 to 3 and see if that helps.
There is a KB article on the blackberry page about your problem or a similar one:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB19475&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=228646467&stateId=1 0 228640820
best regards
Can you login as the Blackberry Administration service admin? If you can logon as the blackberry administration service admin then go to Blackberry Solution topology -> Blackberry Domain -> component view -> Blackberry Administration Service -> LDAP authentication and retype the password for the account that you use to make a ldap search. If this doesn't help please apply the maintainance release pathes from 1 to 3 and see if that helps.
There is a KB article on the blackberry page about your problem or a similar one:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB19475&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=228646467&stateId=1 0 228640820
best regards
ASKER
Hi.
I cannot log into BAS.
ASKER CERTIFIED SOLUTION
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ASKER
Jonny- thanks for the clarification.
I shall try that out in the next day or two and let you know of the result.
I shall try that out in the next day or two and let you know of the result.
ASKER
Thanks Jonny - I am able to login to BES now. I did not actually re-install BAS but your suggestions actually pointed me towards fixing it. What I did was, I just tried logging on to BAS with a different account and after it failed I reverted to the BESADMIN account and this time it was successful.
Let us know how it goes.