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04/23/2006 at 01:43PM PDT, ID: 21824160
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9.4

Orange SPV C600 Push E-mail Problem / GPRS Keeps Disconnecting

Asked by techxero in Handhelds and PDAs

Tags: c600, spv, gprs

I have recently purchased an Orange C600 handset with Windows Mobile 5.0 and includes AKU2 to enable Push E-mail.

I have setup my Exchange 2003 Server with Service Pack 2 to enable push e-mail, and when the device connected at first it asked me to add a PIN number in line with the policy I had setup. Active Sync performs a Sync when I turn the device on, and for the first few minutes when I receive an e-mail it pops up on the home screen as 'Outloook Email (1)' albeit with no notification sound played (it does play a sound when I do a manual sync).

After that, push e-mail doesn't seem to work, and I am not sure why. I have setup my firewall (ISA Server 2004) with increased timeouts of 30 minutes on the listener.

I think it might be a problem with GPRS disconnecting, the little 'G' on the antenna sign in the top right disappears after a few minutes, I think this may be because GPRS is disconnecting? I am not talking about the blue 'G' in a white square in the middle that indicates GPRS availability, this remains lit all the time.

So the problem is (I'm guessing) that the heartbeat is disconnecting due to a timeout in the connection, and then GPRS disconnects because there's no traffic, -OR-, GPRS is disconnecting by itself causing the hearbeat to disconnect.

Thanks in advance,

Andrew.
[+][-]04/23/06 01:57 PM, ID: 16520697

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About this solution

Zone: Handhelds and PDAs
Tags: c600, spv, gprs
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Solution Provided By: Mikal613
Participating Experts: 1
Solution Grade: A
 
 
[+][-]05/17/06 04:19 PM, ID: 16704778

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[+][-]05/22/06 12:45 AM, ID: 16732237

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