Question

ActiveSync error 80072f0d - Invalid security certificate

Asked by: aconway

Working with a Motorola Q Smartphone and trying to get ActiveSync working wirelessly to our SBS2003 Exchange Server (Exchange Service 2003 Pack 2).

I was first having major issues importing the sbscer.cer file to the Smartphone.  The VZW_AddCert program was telling me the Certificate file was "not a valid file".  So I found an alternate method of creating a .CAB file from a .XML file (I don't have the URL handy).  I imported the SSL cert into the XML file, generated the .CAB file then I copied the .CAB file to the phone and installed it from there.  It recognized the file, installed it and appears to accept the certificate through this method.  It didn't complain at the time, at least.

So I try to run active sync again on the phone and I get: ActiveSync error 80072f0d - Invalid security certificate

This is the same error I've been getting all along, even before the SSL cert was imported into the device.

I am pretty sure the certificate is valid.  I installed the certificate on the workstation that syncs with the phone and it says it's valid, it matches and reports OK in Internet Explorer.  I can login to Exchange Web Access via SSL with no problem from any workstation on the network, but the phone is still giving me this error..??

It's a personally generated certificate from the SBS Internet Setup Wizard, by the way.

Is there possibly a firmware upgrade that's needed for the phone?  Something else?  I found this and might try it later tonight...  http://www.petri.co.il/problems_with_forms_based_authentication_and_ssl_in_activesync.htm

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2007-07-10 at 16:55:26ID22687587
Tags

certificate

,

80072f0d

,

security

,

activesync

,

invalid

Topics

Handhelds and PDAs

,

Exchange Email Server

Participating Experts
1
Points
500
Comments
9

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. ActiveSync not working with 3rd party SSL Cert
    Hello: We cannot get ActiveSync to function properly with a valid 3rd party SSL cert installed. We have re-run the CICEW setup. Verified IIS vir dir settings. Re-created Exchange directories: http://support.microsoft.com/kb/883380. Rebooted server. Can access mailbox via OWA...
  2. ActiveSync and SSL
    Hello - I can browse to https://mail.ourcompany.com/microsoft-server-activesync in a web browser from my laptop and I get a cert error that there is something wrong with the cert and if I ignore that error, I get prompted for a username and password. It takes me to a 505 er...
  3. SSL Certificate For SBS 2008 and ISA 2006 causing …
    I've read several solutions to this problem, but none seem to work. Here is the problem. I have sbs 2008 that runs exchange 2007. I have an edge of network ISA 2006 server. Everything is working correctly, except for activesync. Mail is flowing fine, OWA works correct with...
  4. Exchange ActiveSync SSL
    Experts, We are currently using a self-signed cert from our Exchange 2007 Server. We would like to purchase/implement a ActiveSync SSL certificate to open our server to mobile devices outside of our network. What is the best way to implement this? Will we need to replace...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: SembeePosted on 2007-07-10 at 23:37:57ID: 19460238

Invalid certificate usually means exactly that.
If you use Pocket IE to browse to https://host.domain.com/OMA (where host.domain.com is the name that you connect to the server on from outside the network) if there is a problem with the certificate then it will flag it to you  along with the element that is causing the problem.
It will either be name or trust.

In my personal opinion your best option is to ditch the self generated SBS certificate and purchase a certificate. If the purchased certificate is not supported by Windows Mobile (there are only a few that are - even less for the Moto Q as some root certificates have been removed) then you need to import the certificate issuers root certificate. The cabinet file method has never failed for me yet. http://www.amset.info/pocketpc/certificates.asp

Simon.

 

by: aconwayPosted on 2007-07-11 at 08:01:30ID: 19463282

So when I try to go to the URL you listed, I get:

"There is a problem with this websites security certificate.
 
The security certificate presented by this website was not issued by a trusted certificate authority.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server."

I can continue and login.  Then I get:

"A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator."

So even if OWA SSL works, the Smartphone still has a beef with the cert because it's a self-generated cert?

 

by: aconwayPosted on 2007-07-11 at 09:44:47ID: 19464367

Oh and I noticed you said "use Pocket IE" to browse to that site.. I didn't catch that part..  I don't have the phone handy, but I just tried to hit it with my PDA and it says the

Cert was issued by a company I have not chosen to trust.  
The Cert date is valid.  
The Cert has a valid Name.

Do I want to proceed?

But I am guessing I will need to test that page on the Smartphone's PocketIE?


 

by: SembeePosted on 2007-07-12 at 05:48:33ID: 19471028

You have the problem right there.
The certificate is not trusted. Where did the certificate install on to the Windows Mobile device? Getting the certificates in to the right place on Windows Mobile is a pain, which is why I always use commercial SSL certificates and install their root certificate using a cabinet file (if required).

Simon.

 

by: aconwayPosted on 2007-07-12 at 11:10:39ID: 19474325

According to Motorola, the cert needs to be copied to a directory called "Storage" off the root folder of the device - which I did.   I installed the cert using the CAB file method.  It's the home grown SBS2003 cert, which is why it's "not trusted", I assume.

Do you know a public cert company that is 110% trusted by Verizon/Motorola Q?

So if I do set up a new (public) cert, will I need to remove the old cert that I just installed?  How do I do that?  I am assuming so, since the old cert and the new cert will have the same "mail.company.com" name.

 

by: SembeePosted on 2007-07-12 at 15:12:57ID: 19476723

I don't have access to either Verizon or Moto Qs. Neither are available here in the UK.
My preferred certificate supplier for Windows Mobile devices is Go Daddy. However I don't think their root certificate (Starfield or ValuCert) is in the Moto Qs.
The root certificates in the devices actually have no bearing on the name of the certificate supplier - as the root certificates change hands.

Simon.

 

by: aconwayPosted on 2007-07-18 at 13:10:24ID: 19516921

Does anyone have any idea what SSL certs are supported by the Motorola Q?  

I can't buy a cert then find out it "isn't compatible".  Motorola seems to be incompetent on the issue.  One of their "engineers" was suppose to call me back last week about the SSL problem and never did.


 

by: aconwayPosted on 2007-07-18 at 16:58:35ID: 19518203

So Motorola called back (I wasn't there) and had someone turn off SSL on the Default Website in IIS...  

Now, of course, it works..  is it OK for SSL to be disabled on the default website?  I assume it's enabled on the OMA folder in IIS (I have not checked yet)?  Or did they just disable SSL for everything by making that change?

 

by: SembeePosted on 2007-07-19 at 14:05:10ID: 19526129

What they probably turned off is the Require SSL option. SSL is not an option that you can turn off or turn on - it can be enabled so that you can use port 80 and 443.

You need to look at the root certificate list then Google to see who is currently issuing those certificates. Another option is to look at importing the root certificates for your issuer using cabinet files.

Simon.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...