Question

Nokia E61 does not trust certificate from public CA even though CA root is installed

Asked by: devon-lad

I've got a Nokia E61 that I want to use to pickup email etc. from Exchange on our SBS server, but I'm having problems getting the phone to trust the site certificate.

I'm using the RoadSync application from DataViz, but have the same issues if I use Mail for Exchange or just try to go to OWA through the E61's browser.

Initially I had tried using the certificate generated by SBS itself.  I'd exported the root certificate, installed it successfully on the phone and checked the appropriate trust boxes.  But I just couldn't get it to trust the site certificate.

So, to avoid wasting any more time on this, I bought an SSL certificate from RapidSSL.  I installed this on the SBS server and used OWA on a PC to check it was working properly.

As the certificate root (Equifax Secure Global eBusiness CA-1) was not already on the phone, I had to download this from their site and install it manually.

But still the certificate is not trusted.

I've read dozens of articles on here, on Nokia's site, on DataVIz's site and on other forums...but nothing seems to work.  I've contacted RapidSSL - their solution is for me to buy a more expensive certificate from them which uses the root Equifax Secure Certificate Authority - which is already pre-installed on the phone.  But I want to avoid that if I can - plus there's no guarantee this will work anyway.

Of course, I can just choose to continue when I get the warning message on the phone - but I have to do this each time it connects to the server.

Any ideas?  Driving me nuts.



                                  
1:

Select allOpen in new window

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2007-11-30 at 01:50:38ID22992686
Tags

nokia

,

certificate

,

e61

,

trust

,

Symbian Devices

Topics

Handhelds and PDAs

,

Exchange Email Server

,

Secure Socket Layer (SSL) & HTTPS

Participating Experts
2
Points
0
Comments
8

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Web Server Certificate - Importing into Nokia E61 PDA..
    I have setup my Nokia to synch with Exchange Server on my SBS 2003 setup and although it initially works, after a short while it stops picking up emails, etc. I have been told that it is probably because the web server certificate is not recognised on the pda. This sounds lik...
  2. Certificate for OWA
    I am administering a site having the following services: OWA, OMA, and push mail using MS Exchange Server 2003 SP2 and Windows Server 2003 SP1. Everything is ok but we are using a self-signed certificate. I want to buy a certificate to use it instead of the self signed one. W...
  3. Setting up OWA on SBS 2000 behind Nokia Firewall
    Hi, I am slightly confused? I have a SBS 2000 server with a lan address of 1.0.0.1 which routes through a firewall - Nokia. For my users to access OWA they have to put in the following http://200.200.100.1 - which is the external address of the firewall - /exchange. I have ju...
  4. SSL certificates for use with mac entourage and nokia pda
    Hello, since half a year we are running a SBS 2003 with mainly mac clients (OS X 10.5.4). these mac clients are running entourage (office mac 2008) for the mail. when we start the entourage it says in an error message that the root certificate is not properly installed. Up t...
  5. Nokia E75
    I have a nokia e75 that im trying to setup with MS exchange 2003. I have got it working perfectly with my exchange server which is 2007. I did a factory reset and then tried to set it up on the clients exchange 2003 server. It seems to authenticate but doesn't download or sy...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: btassurePosted on 2007-11-30 at 04:09:20ID: 20381178

Have you tried browsing to the site and installing the certificate directly from there?

 

by: btassurePosted on 2007-11-30 at 04:18:48ID: 20381221

By that I mean you need to put the certificate file in a browsable folder on the website, make directory indexing allowed and the download it directly.

 

by: devon-ladPosted on 2007-11-30 at 04:19:10ID: 20381224

Yes, I have.

Certificate installs successfully, but still gives untrusted warning.

 

by: btassurePosted on 2007-11-30 at 04:35:31ID: 20381282

Have you tried copying to the phone directly and installing it from there? Say by memory card? or bluetooth? I had this issue setting up mailforexchange myself but it was way back in march and I can't remember exactly what I did!

 

by: devon-ladPosted on 2007-11-30 at 04:39:16ID: 20381297

Yes, have installed it through USB as well - no difference.

The thing is, however I install it, it shows up correctly in the certificate store - but the phone still thinks it's untrusted.

 

by: devon-ladPosted on 2007-12-03 at 23:37:01ID: 20401397

I have a solution.

There are many articles that advise the use of the OpenSSL tool for problems with certificate installation.  But I never had a problem with the installation process itself...certificate always installed without errors whether I downloaded it directly from the server or copied via USB...so I never tried OpenSSL.

However, I decided to give it a go...and it worked!

Complete process is as follows:

- download root certificate.  For RapidSSL, this is the Equifax Secure Global eBusiness CA-1, available at http://www.geotrust.com/resources/root_certificates/index.asp
- use OpenSSL (http://www.openssl.org/) to convert the certificate to .pem, using the command : openssl x509 -inform der -in MYCERT.cer -out MYCERT.pem
- convert the .pem to .der using command : openssl x509 -outform der -in MYCERT.pem -out MYCERT.der
- copy the .der certificate to a directory on the website
- set the directory MIME type to application/x-x509-ca-cert for .der extension
- browse to the file using the E61 built in web browser, the certificate will install automatically

 

by: modus_operandiPosted on 2007-12-09 at 11:19:51ID: 20437788

Closed, 500 points refunded.
modus_operandi
EE Moderator

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...