Question

PalmOS Treo 755p HotSync Issues

Asked by: GCD1

I am assisting another person who is having issues with his Treo 755p and the HotSync program.  He is a doctor and uses the Treo along with a line of programs called "Agendus" to run his calendar, to do list (tasks), and contacts for his personal practice.  He expressed a desire to connect to his work's Exchange server so that he could also keep his professional contacts, calendar, and tasks up to date on his PDA.

It was a simple process to integrate the Exchange data into his PDA.  The Treo 755p synced up fine with his work Exchange server, but he then lost all functionality at his home computer where he would perform a HotSync for his personal data (calendar, contacts, and tasks).  The HotSync program would run, but it would not sync his local Outlook data with that on his phone as it had been previously.

I realize that we introduced the problem by integrating his work Outlook data with his personal data, but I do not know what to do from here.  This is the breakdown of how everything is set up:

- Personal Contacts, Calendar, and Tasks on his Treo 755p are entered and viewed on the Treo through the Agendus program.  The contacts, calendar, and tasks are synced to his personal computer at home via HotSync performed on a cable connection to the computer and are able to be viewed in Outlook on his home computer.  He can also enter the information into Outlook which will then be synced to the PDA.

- Work e-mail, contacts, calendar, and tasks are stored on the Exchange server.  When we added the profile on his Treo, it synced this data into VersaMail and was viewed on the PDA.  The contacts, calendar, and tasks from his home computer (which are synced on the phone) were then imported into Outlook at work.  

At this point in time, his home computer ceased to sync anything with the PDA.  Anything entered into his personal calendar/contacts/tasks on Outlook at his home computer would not sync to the phone, and anything entered into the corresponding fields on the phone would not sync to Outlook on the home computer.  I have removed the work profile from VersaMail completely in hopes that the HotSync program was trying to sync it, but HotSync continues to ignore the calendar/contacts/tasks.

What do I need to do in order to tell HotSync, on his home computer, that it should be syncing the calendar, contacts, and tasks that it had been syncing previously?  At this point in time, I just want to get things back to the way they were before I added the work profile.

EDIT:

Conversely, if there is a better method to sync both "home" and "work" contacts/calendar/tasks into one central location, I am open to trying that.  Ideally, we would be able to sync his PDA with both locations, and if we have to start over from the beginning in order to accomplish that, it is acceptable.  Obviously, though, it would be preferential to obtain that functionality more simply.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2008-08-12 at 08:05:54ID23641463
Tags

Palm

,

PalmOS

,

HotSync

,

Treo

,

755p

,

Palm Devices

Topic

Handhelds and PDAs

Participating Experts
1
Points
0
Comments
2

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Hotsyncing Treo 650 with Dell Latitude
    I am having great difficulty Hotsyncing my Treo 650 with my Dell Latitude. The Bluetooth is built in on the Latitude and I have it set to Local on the Hotsync menu(there is nothing called local serial). I have provided an incoming virtual serial port for the Bluetooth. I hav...
  2. Treo 650 can't hotsync HELP
    I have a Treo 650 with about 1 years worth of data and everytime I try to HotSync with the computer the Treo reboots. I have tried using different sync cables and bluetooth and nothing works. Is there an alternitive way of copying all my messages and phone numbers to the SD...
  3. Palm Treo 680 HotSync problem
    I'm having issues getting my Palm Treo 680 to synchronize with my Windows XP Pro computer. The smartphone is through Cingular wireless. Palm desktop software is version 4.1.4 with the latest Outlook conduit installed. The user is set up on both the device and the HotSync soft...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: SysExpertPosted on 2008-08-29 at 13:15:41ID: 22348895

It is not easy to sync with more than one location. You may need additional third party program if at all possible.

I would try to get back to the previous scenario where everything was working except the work relarted stuff.

I do not think a real synch is an option sice the accounts are different.

A one time import would probably more successful.


I hope this helps !

 

by: GCD1Posted on 2008-09-02 at 05:33:13ID: 22366597

Evidently the issue lies in using ActiveSync in the VersaMail program.  When doing so, you cannot sync the Calendar in any other method, even a local sync.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...