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9.1

BES Activation Problem, Processing Stopped Invalid Pin

Asked by jillmcnamee in Handhelds and PDAs

Tags: BES BlackBerry Enterprise Server Enterprise Activation Verizon Error Pin .dat Wireless Message Reconciliation

I'm having trouble trying to activate a user on my BES.  The O/S is 4.1.6 and I currently have 6 users configured.  (5 are Verizon, 1 is AT&T).  The user that is having trouble is a Verizon user and I encounter an issue when I'm trying to submit Enterprise Activation.  I verified with Verizon that his plan is "BES email through a corporate Exchange Server" and it never activates.  I add the user to BES, assign our company's group and IT policy to him, set the activation pw on BES, and finally, activate through the BB.  It continually tries on the device without any success.  On the BES, I noticed two things that were different on his ID profile:
Wireless Message Reconcillation: Disabled
IT Policy Status Message: Processing Stopped: Invalid PIN

Any thoughts?  I verifed that his BB is set to reconcille wirelessly and I wiped the device back to factory prior to activation
[+][-]04/14/09 06:27 PM, ID: 24144117Accepted Solution

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About this solution

Zone: Handhelds and PDAs
Tags: BES BlackBerry Enterprise Server Enterprise Activation Verizon Error Pin .dat Wireless Message Reconciliation
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Solution Provided By: Gihan_Jay
Participating Experts: 3
Solution Grade: A
 
[+][-]02/24/09 02:07 PM, ID: 23727258Expert Comment

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[+][-]02/27/09 08:05 AM, ID: 23756829Expert Comment

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