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6.9

Blackberry Enterprise Activation Fails; Reconcile on existing users not working

Asked by opie6373 in Handhelds and PDAs

Tags: Blackberry, Exchange

We run the latest version of Blackberry Professional Software.  We have Exchange 2003.  This has been working for some time now and stopped working at some point.  

The symptoms:

1)Unable to activate new users.  The user tries to do a wireless enterprise activation and it hangs at "activating".  In the event log there are two event logs errors about the submit message failing (I will attach those).  

2)New users are not getting a true "reconcile".  I.E.- If they delete an email from their device it doesn't delete from their outlook and vice versa.  

I have followed through the suggestions in this:

http://www.experts-exchange.com/Hardware/Handhelds_-_PDAs/Q_22564825.html?sfQueryTermInfo=1+blackberri+fail+messag+submit

I also have gone through the setup again to verify that all the appropriate permissions have been assigned.  



Attachments:
 
Blackberry-Events.txt (534 bytes) (File Type Details) 
Event Logs
 
[+][-]08/12/09 08:44 AM, ID: 25079868Expert Comment

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[+][-]08/12/09 09:39 AM, ID: 25080388Accepted Solution

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About this solution

Zone: Handhelds and PDAs
Tags: Blackberry, Exchange
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Solution Provided By: Mestha
Participating Experts: 1
Solution Grade: B
 
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