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bacmallard

asked on

Treo700w fails to sync with Exchange 2003 activesync error code 0x85010014

Okay
I have Exchange 2003 in a front end back end config

Treo 700w carrier is verizon

issue - Activesync will not work give me an error.
Mobile set up

Imported site SSL certificate to the device
Note OWA from the mobile device works fine
Exchange default domain policy is domian.com
user account only has one primary wich is flastname@domian.com

Activesync settings when tested with alternate settings
flastname as user
password
domain  
results in 0x85010014
report mode is verbose
Errorlog on device results in 0x85010014
ExchangeServer0.txt verbose results are as follows

=-=- [19/1/2006 19:2:17.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 200 OK
Date: Thu, 19 Jan 2006 19:01:39 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Pragma: no-cache
Content-Type: application/vnd.ms-sync.wbxml
Content-Length: 15
MS-Server-ActiveSync: 3.0.4215.0


-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><Notify xmlns="AirNotify:"><Status>1</Status><ValidCarrierProfiles></ValidCarrierProfiles></Notify>

=-=- [19/1/2006 19:2:17.0] -=-=
=-=-=-= Client Request =-=-=-=
POST Microsoft-Server-ActiveSync?User=(myusername)&DeviceId=702A91C81B7FA8563CA2132C83BECACE&DeviceType=PocketPC&Cmd=FolderSync
Accept-Language: en-us
MS-ASProtocolVersion: 2.0
Content-Type: application/vnd.ms-sync.wbxml

-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><FolderSync xmlns="FolderHierarchy:"><SyncKey>0</SyncKey></FolderSync>

=-=- [19/1/2006 19:2:18.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 500 Internal Server Error
Date: Thu, 19 Jan 2006 19:01:40 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Pragma: no-cache
Content-Type: text/html
Content-Length: 56
MS-Server-ActiveSync: 3.0.4215.0

okay so if i change the username login under the assumption that the issue is with the recipient primary address
I change the username to flastname@domain.com

as a result I get tossed back when trying to connect asking me to verify my password for exchange when tryin to sync.

Exchange frontend and backend virtual directories are as follows
Exadmin
Exchange
Exchweb
Microsoft-Server-ActiveSync
OMA
Public
aspnet_client

Now out of the ones listed microsoft-Server-Activesync and OMA are set to basic auth on both.

I have added the SMTPPROXY registry value to the backend server but have not rebooted or restarted services just yet.
I dont think this will fix it but if there are any ideas that might point me in the right direction i would appreciate it.

thank you







Avatar of jmilhoan
jmilhoan

The Microsoft-Server-ActiveSync and Outlook Mobile Access virtual directories cannot access the contents of the user's mailbox if the Exchange virtual directory is configured to require SSL. The Microsoft-Server-ActiveSync and Outlook Mobile Access virtual directories only try to connect with the Exchange virtual directory over TCP port 80 (HTTP), not over TCP Port 443 (HTTPS).

Outlook Mobile Access tries to connect to the Exchange virtual directory by using all the following authentication methods:

Kerberos

NTLM

Basic

I had the same problem and resolved the issue by going to the properties of the Exchange virtual directory, Directory Security tab, under secure communications I removed the check i the box for Require secure channel (SSL). Restarted the web services and is started working for me.

Hope this helps...
Avatar of bacmallard

ASKER

My only issue here is that wont this setting effect OWA in a negative way ?
I would allow a user to login to OWA without SSL, but other than that, the OWA seems to work fine on the system I implemented it on.
that opens many security issues for the production environment and Using OWA without SSL being required is not an option.
By using a firewall with rules allowing only port 443 traffic to the OWA url, those issues are addressed.
Okay well I guess I cant submit my own solution here but its solved

with the front end back end configuration on exchange
You dont have to disable the requirement for SSL to resolve this

On your BackEnd Exchange server in System manager/protocols/http Exchange virtual Server
Uncheck Enable Forms Based Authentication and click OK

On your BackEnd Exchange Server in IIS Websites/DefaultWebsties/exchange
cilck the properties/directory security/Authentication and Access Control/edit
and check and apply the Integrated Authentication

This worked for me hope it works for you.
ASKER CERTIFIED SOLUTION
Avatar of jmilhoan
jmilhoan

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I tried all of the above and found this articel that corrected my problem.

http://support.microsoft.com/kb/817379/en-us