bacmallard
asked on
Treo700w fails to sync with Exchange 2003 activesync error code 0x85010014
Okay
I have Exchange 2003 in a front end back end config
Treo 700w carrier is verizon
issue - Activesync will not work give me an error.
Mobile set up
Imported site SSL certificate to the device
Note OWA from the mobile device works fine
Exchange default domain policy is domian.com
user account only has one primary wich is flastname@domian.com
Activesync settings when tested with alternate settings
flastname as user
password
domain
results in 0x85010014
report mode is verbose
Errorlog on device results in 0x85010014
ExchangeServer0.txt verbose results are as follows
=-=- [19/1/2006 19:2:17.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 200 OK
Date: Thu, 19 Jan 2006 19:01:39 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Pragma: no-cache
Content-Type: application/vnd.ms-sync.wb xml
Content-Length: 15
MS-Server-ActiveSync: 3.0.4215.0
-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><Notify xmlns="AirNotify:"><Status >1</Status ><ValidCar rierProfil es></Valid CarrierPro files></No tify>
=-=- [19/1/2006 19:2:17.0] -=-=
=-=-=-= Client Request =-=-=-=
POST Microsoft-Server-ActiveSyn c?User=(my username)& DeviceId=7 02A91C81B7 FA8563CA21 32C83BECAC E&DeviceTy pe=PocketP C&Cmd=Fold erSync
Accept-Language: en-us
MS-ASProtocolVersion: 2.0
Content-Type: application/vnd.ms-sync.wb xml
-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><FolderS ync xmlns="FolderHierarchy:">< SyncKey>0< /SyncKey>< /FolderSyn c>
=-=- [19/1/2006 19:2:18.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 500 Internal Server Error
Date: Thu, 19 Jan 2006 19:01:40 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Pragma: no-cache
Content-Type: text/html
Content-Length: 56
MS-Server-ActiveSync: 3.0.4215.0
okay so if i change the username login under the assumption that the issue is with the recipient primary address
I change the username to flastname@domain.com
as a result I get tossed back when trying to connect asking me to verify my password for exchange when tryin to sync.
Exchange frontend and backend virtual directories are as follows
Exadmin
Exchange
Exchweb
Microsoft-Server-ActiveSyn c
OMA
Public
aspnet_client
Now out of the ones listed microsoft-Server-Activesyn c and OMA are set to basic auth on both.
I have added the SMTPPROXY registry value to the backend server but have not rebooted or restarted services just yet.
I dont think this will fix it but if there are any ideas that might point me in the right direction i would appreciate it.
thank you
I have Exchange 2003 in a front end back end config
Treo 700w carrier is verizon
issue - Activesync will not work give me an error.
Mobile set up
Imported site SSL certificate to the device
Note OWA from the mobile device works fine
Exchange default domain policy is domian.com
user account only has one primary wich is flastname@domian.com
Activesync settings when tested with alternate settings
flastname as user
password
domain
results in 0x85010014
report mode is verbose
Errorlog on device results in 0x85010014
ExchangeServer0.txt verbose results are as follows
=-=- [19/1/2006 19:2:17.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 200 OK
Date: Thu, 19 Jan 2006 19:01:39 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Pragma: no-cache
Content-Type: application/vnd.ms-sync.wb
Content-Length: 15
MS-Server-ActiveSync: 3.0.4215.0
-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><Notify xmlns="AirNotify:"><Status
=-=- [19/1/2006 19:2:17.0] -=-=
=-=-=-= Client Request =-=-=-=
POST Microsoft-Server-ActiveSyn
Accept-Language: en-us
MS-ASProtocolVersion: 2.0
Content-Type: application/vnd.ms-sync.wb
-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><FolderS
=-=- [19/1/2006 19:2:18.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 500 Internal Server Error
Date: Thu, 19 Jan 2006 19:01:40 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Pragma: no-cache
Content-Type: text/html
Content-Length: 56
MS-Server-ActiveSync: 3.0.4215.0
okay so if i change the username login under the assumption that the issue is with the recipient primary address
I change the username to flastname@domain.com
as a result I get tossed back when trying to connect asking me to verify my password for exchange when tryin to sync.
Exchange frontend and backend virtual directories are as follows
Exadmin
Exchange
Exchweb
Microsoft-Server-ActiveSyn
OMA
Public
aspnet_client
Now out of the ones listed microsoft-Server-Activesyn
I have added the SMTPPROXY registry value to the backend server but have not rebooted or restarted services just yet.
I dont think this will fix it but if there are any ideas that might point me in the right direction i would appreciate it.
thank you
ASKER
My only issue here is that wont this setting effect OWA in a negative way ?
I would allow a user to login to OWA without SSL, but other than that, the OWA seems to work fine on the system I implemented it on.
ASKER
that opens many security issues for the production environment and Using OWA without SSL being required is not an option.
By using a firewall with rules allowing only port 443 traffic to the OWA url, those issues are addressed.
ASKER
Okay well I guess I cant submit my own solution here but its solved
with the front end back end configuration on exchange
You dont have to disable the requirement for SSL to resolve this
On your BackEnd Exchange server in System manager/protocols/http Exchange virtual Server
Uncheck Enable Forms Based Authentication and click OK
On your BackEnd Exchange Server in IIS Websites/DefaultWebsties/e xchange
cilck the properties/directory security/Authentication and Access Control/edit
and check and apply the Integrated Authentication
This worked for me hope it works for you.
with the front end back end configuration on exchange
You dont have to disable the requirement for SSL to resolve this
On your BackEnd Exchange server in System manager/protocols/http Exchange virtual Server
Uncheck Enable Forms Based Authentication and click OK
On your BackEnd Exchange Server in IIS Websites/DefaultWebsties/e
cilck the properties/directory security/Authentication and Access Control/edit
and check and apply the Integrated Authentication
This worked for me hope it works for you.
ASKER CERTIFIED SOLUTION
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I tried all of the above and found this articel that corrected my problem.
http://support.microsoft.com/kb/817379/en-us
http://support.microsoft.com/kb/817379/en-us
Outlook Mobile Access tries to connect to the Exchange virtual directory by using all the following authentication methods:
•
Kerberos
•
NTLM
•
Basic
I had the same problem and resolved the issue by going to the properties of the Exchange virtual directory, Directory Security tab, under secure communications I removed the check i the box for Require secure channel (SSL). Restarted the web services and is started working for me.
Hope this helps...