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Glenn StearnsFlag for United States of America

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Vista Office 2007 hangs on file save

Vista Office 2007 locks on file/open/save/save as
I have Vista Ultimate installed on an Acer TravelMate C300, 2GB memory, 120GB disk.  In Word, Excel, PowerPoint, and Outlook, whenever I select the Open Files dialog box to select from a list, or choose save to save a new document the first time, or choose save as to save an existing document as a new file name, or Attach File in Outlook, Office 2007 will not show the files in the dialog box, nor will it allow typing in a new file name.  Any click on the dialog box shows the "waiting" circle with "not responding" in the application window.  I have to bail out of the application completely.  Also, when trying to print anything from an open Internet Explorer tab, the print dialog box opens with no printers and no other information, goes to "not responding" when clicked on, then bails out.  I have Vista Ultimate and Office 2007 on my desktop PC with only 1GB of memory, yet I experience none of these problems.  I find nothing on Microsoft's Web site about this and nothing about it doing a Google search.  All the Vista and Office 2007 diagnostics report no problems with memory, disk space, or any other function these diagnostics examine.  It appears it might be a file-locking problem or a file access problem, although I am logged into Vista with full administrative rights.

What is going on to cause this and what is the resolution to it?
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Adam Leinss
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SOLUTION
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ASKER

No mapped drives...not on a network.  This is happening in stand-alone mode.

Here are the 100 lines from the process monitor:
(Thanks SO MUCH for your willingness to look at this!)

212648      10:28:02.0464457 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.ci      SUCCESS      AllocationSize: 65,536, EndOfFile: 65,536, NumberOfLinks: 1, DeletePending: False, Directory: False
212649      10:28:02.0465239 AM      SearchIndexer.exe      2176      FlushBuffersFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.ci      SUCCESS      
212651      10:28:02.0676632 AM      SearchIndexer.exe      2176      WriteFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      Offset: 0, Length: 65,536, Priority: Very Low
212652      10:28:02.0678881 AM      SearchIndexer.exe      2176      FileSystemControl      C:      SUCCESS      Control: FSCTL_QUERY_USN_JOURNAL
212653      10:28:02.0679635 AM      SearchIndexer.exe      2176      FileSystemControl      C:      SUCCESS      Control: FSCTL_READ_USN_JOURNAL
212654      10:28:02.0680185 AM      SearchIndexer.exe      2176      FileSystemControl      C:      SUCCESS      Control: FSCTL_READ_USN_JOURNAL
212656      10:28:02.0683180 AM      SearchIndexer.exe      2176      WriteFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      Offset: 0, Length: 65,536, I/O Flags: Non-cached, Paging I/O, Synchronous Paging I/O, Priority: Very Low
212659      10:28:02.1196513 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      AllocationSize: 65,536, EndOfFile: 65,536, NumberOfLinks: 1, DeletePending: False, Directory: False
212660      10:28:02.1196966 AM      SearchIndexer.exe      2176      FlushBuffersFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      
212662      10:28:02.1330924 AM      SearchIndexer.exe      2176      WriteFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      Offset: 0, Length: 65,536
212665      10:28:02.1333444 AM      SearchIndexer.exe      2176      WriteFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      Offset: 0, Length: 65,536, I/O Flags: Non-cached, Paging I/O, Synchronous Paging I/O, Priority: Very Low
212669      10:28:02.1838612 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      AllocationSize: 65,536, EndOfFile: 65,536, NumberOfLinks: 1, DeletePending: False, Directory: False
212670      10:28:02.1839006 AM      SearchIndexer.exe      2176      FlushBuffersFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      
212672      10:28:02.2119343 AM      SearchIndexer.exe      2176      SetEndOfFileInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      EndOfFile: 4,096
212673      10:28:02.2121218 AM      SearchIndexer.exe      2176      FileSystemControl      C:      SUCCESS      Control: FSCTL_QUERY_USN_JOURNAL
212674      10:28:02.2124067 AM      SearchIndexer.exe      2176      FileSystemControl      C:      SUCCESS      Control: FSCTL_READ_USN_JOURNAL
212675      10:28:02.2124631 AM      SearchIndexer.exe      2176      FileSystemControl      C:      SUCCESS      Control: FSCTL_READ_USN_JOURNAL
212676      10:28:02.2126310 AM      SearchIndexer.exe      2176      SetAllInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      AllocationSize: 4,096
212677      10:28:02.2128135 AM      SearchIndexer.exe      2176      FlushBuffersFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      
212682      10:28:02.2228957 AM      SearchIndexer.exe      2176      CloseFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      
212684      10:28:02.2230726 AM      MsMpEng.exe      852      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      AllocationSize: 4,096, EndOfFile: 4,096, NumberOfLinks: 1, DeletePending: False, Directory: False
212686      10:28:02.2267080 AM      SearchIndexer.exe      2176      CreateFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      Access: Generic Read, Disposition: Open, Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a
212687      10:28:02.2268507 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      AllocationSize: 4,096, EndOfFile: 4,096, NumberOfLinks: 1, DeletePending: False, Directory: False
212689      10:28:02.2269178 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.dir      SUCCESS      AllocationSize: 4,096, EndOfFile: 4,096, NumberOfLinks: 1, DeletePending: False, Directory: False
212693      10:28:02.2271949 AM      SearchIndexer.exe      2176      SetEndOfFileInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.ci      SUCCESS      EndOfFile: 4,096
212694      10:28:02.2274502 AM      SearchIndexer.exe      2176      FileSystemControl      C:      SUCCESS      Control: FSCTL_QUERY_USN_JOURNAL
212695      10:28:02.2275229 AM      SearchIndexer.exe      2176      FileSystemControl      C:      SUCCESS      Control: FSCTL_READ_USN_JOURNAL
212696      10:28:02.2275782 AM      SearchIndexer.exe      2176      FileSystemControl      C:            Control: FSCTL_READ_USN_JOURNAL
212697      10:28:02.2277645 AM      SearchIndexer.exe      2176      SetAllInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.ci      SUCCESS      AllocationSize: 4,096
212698      10:28:02.2280182 AM      SearchIndexer.exe      2176      FlushBuffersFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.ci      SUCCESS      
212700      10:28:02.2340259 AM      SearchIndexer.exe      2176      CloseFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.ci      SUCCESS      
212702      10:28:02.2341690 AM      MsMpEng.exe      852      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.ci      SUCCESS      AllocationSize: 4,096, EndOfFile: 4,096, NumberOfLinks: 1, DeletePending: False, Directory: False
212704      10:28:02.2376865 AM      SearchIndexer.exe      2176      CreateFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.ci      SUCCESS      Access: Generic Read, Disposition: Open, Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a
212705      10:28:02.2378016 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010001.ci      SUCCESS      AllocationSize: 4,096, EndOfFile: 4,096, NumberOfLinks: 1, DeletePending: False, Directory: False
212706      10:28:02.2378535 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.000      SUCCESS      AllocationSize: 240, EndOfFile: 240, NumberOfLinks: 1, DeletePending: False, Directory: False
212707      10:28:02.2378912 AM      SearchIndexer.exe      2176      ReadFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.000      SUCCESS      Offset: 0, Length: 240
212709      10:28:02.2382228 AM      SearchIndexer.exe      2176      CreateFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.002      SUCCESS      Access: Generic Read/Write, Disposition: OpenIf, Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, AllocationSize: 985,609,095,086,080
212710      10:28:02.2383558 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.002      SUCCESS      AllocationSize: 65,536, EndOfFile: 65,536, NumberOfLinks: 1, DeletePending: False, Directory: False
212711      10:28:02.2383972 AM      SearchIndexer.exe      2176      WriteFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.000      FAST IO DISALLOWED      Offset: 0, Length: 240
212712      10:28:02.2384240 AM      SearchIndexer.exe      2176      WriteFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.000      SUCCESS      Offset: 0, Length: 240, Priority: Very Low
212714      10:28:02.2385053 AM      SearchIndexer.exe      2176      WriteFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.000      SUCCESS      Offset: 0, Length: 4,096, I/O Flags: Non-cached, Paging I/O, Synchronous Paging I/O, Priority: Very Low
212719      10:28:02.2885276 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.000      SUCCESS      AllocationSize: 240, EndOfFile: 240, NumberOfLinks: 1, DeletePending: False, Directory: False
212721      10:28:02.2886086 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.002      SUCCESS      AllocationSize: 65,536, EndOfFile: 65,536, NumberOfLinks: 1, DeletePending: False, Directory: False
212726      10:28:02.2887885 AM      SearchIndexer.exe      2176      WriteFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.002      SUCCESS      Offset: 0, Length: 4,096, I/O Flags: Non-cached, Paging I/O, Synchronous Paging I/O, Priority: Very Low
212728      10:28:02.2891572 AM      SearchIndexer.exe      2176      WriteFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.000      FAST IO DISALLOWED      Offset: 0, Length: 240
212729      10:28:02.2891860 AM      SearchIndexer.exe      2176      WriteFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.000      SUCCESS      Offset: 0, Length: 240, Priority: Very Low
212731      10:28:02.2892567 AM      SearchIndexer.exe      2176      WriteFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.000      SUCCESS      Offset: 0, Length: 4,096, I/O Flags: Non-cached, Paging I/O, Synchronous Paging I/O, Priority: Very Low
212736      10:28:02.2897311 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.000      SUCCESS      AllocationSize: 240, EndOfFile: 240, NumberOfLinks: 1, DeletePending: False, Directory: False
212737      10:28:02.2900836 AM      SearchIndexer.exe      2176      CreateFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.001      SUCCESS      Access: Generic Read/Write, Disposition: OpenIf, Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, AllocationSize: 32,229,331,509,968,896
212738      10:28:02.2902152 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.001      SUCCESS      AllocationSize: 65,536, EndOfFile: 65,536, NumberOfLinks: 1, DeletePending: False, Directory: False
212740      10:28:02.2902828 AM      SearchIndexer.exe      2176      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.001      SUCCESS      AllocationSize: 65,536, EndOfFile: 65,536, NumberOfLinks: 1, DeletePending: False, Directory: False
212744      10:28:02.2909368 AM      SearchIndexer.exe      2176      CloseFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.002            
212746      10:28:02.2910941 AM      MsMpEng.exe      852      QueryStandardInformationFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.002      SUCCESS      AllocationSize: 65,536, EndOfFile: 65,536, NumberOfLinks: 1, DeletePending: False, Directory: False
SOLUTION
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Here is a listing of the last several WINWORD lines followed by the few just after them and just before the Searchindexer.exe statements begin.

212150      10:28:00.7212135 AM      WINWORD.EXE      3708      CloseFile      C:\Program Files\Common Files\microsoft shared\Smart Tag\Lists\1033\STOCKS.DAT      SUCCESS      
212151      10:28:00.7212412 AM      WINWORD.EXE      3708      CloseFile      C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.312_none_10b2ee7b9bffc2c7      SUCCESS      
212153      10:28:00.7212851 AM      WINWORD.EXE      3708      CloseFile      C:\Windows\winsxs\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.42_none_d6c3e7af9bae13a2      SUCCESS      
212155      10:28:00.7213292 AM      WINWORD.EXE      3708      CloseFile      C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.312_none_10b2ee7b9bffc2c7      SUCCESS      
212157      10:28:00.7213895 AM      WINWORD.EXE      3708      CloseFile      C:\Program Files\Common Files\microsoft shared\Smart Tag\FDATE.DLL      SUCCESS      
212158      10:28:00.7214247 AM      WINWORD.EXE      3708      RegCloseKey      HKCU\Software\Microsoft\Office\12.0\Common\LanguageResources      SUCCESS      
212159      10:28:00.7214477 AM      WINWORD.EXE      3708      CloseFile      C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6000.16386_none_5d07289e07e1d100      SUCCESS      
212161      10:28:00.7215060 AM      WINWORD.EXE      3708      CloseFile      C:\Program Files\Common Files\microsoft shared\Smart Tag\FPLACE.DLL      SUCCESS      
212162      10:28:00.7215588 AM      WINWORD.EXE      3708      CloseFile      C:\Users\Glenn\Documents      SUCCESS      
212164      10:28:00.7216044 AM      WINWORD.EXE      3708      CloseFile      C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6000.16386_none_5d07289e07e1d100      SUCCESS      
212166      10:28:00.7216533 AM      WINWORD.EXE      3708      RegCloseKey      HKLM\SYSTEM\ControlSet001\Control\Nls\CustomLocale      SUCCESS      
212167      10:28:00.7216823 AM      WINWORD.EXE      3708      RegCloseKey      HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32\CIDSizeMRU      SUCCESS      
212168      10:28:00.7217413 AM      WINWORD.EXE      3708      CloseFile      C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6000.16386_none_5d07289e07e1d100      SUCCESS      
212170      10:28:00.7217960 AM      WINWORD.EXE      3708      RegCloseKey      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer      SUCCESS      
212171      10:28:00.7218756 AM      WINWORD.EXE      3708      CloseFile      C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6000.16386_none_5d07289e07e1d100      SUCCESS      
212173      10:28:00.7219446 AM      WINWORD.EXE      3708      RegCloseKey      HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell      SUCCESS      
212174      10:28:00.7219743 AM      WINWORD.EXE      3708      RegCloseKey      HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\Bags\361\Shell      SUCCESS      
212175      10:28:00.7220285 AM      WINWORD.EXE      3708      RegCloseKey      HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\Bags\361\Shell      SUCCESS      
212176      10:28:00.7220690 AM      WINWORD.EXE      3708      RegCloseKey      HKLM\SOFTWARE\Microsoft\SQMClient      SUCCESS      
212177      10:28:00.7221070 AM      WINWORD.EXE      3708      CloseFile      C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6000.16386_none_5d07289e07e1d100      SUCCESS      
212179      10:28:00.7222003 AM      WINWORD.EXE      3708      RegCloseKey      HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Modules\CommonPlaces\CFD      SUCCESS      
212180      10:28:00.7222299 AM      WINWORD.EXE      3708      CloseFile      C:\Users\Glenn\Links      SUCCESS      
212182      10:28:00.7403174 AM      svchost.exe      1016      RegOpenKey      HKLM      SUCCESS      Desired Access: Maximum Allowed, Granted Access: Read
212183      10:28:00.7403643 AM      svchost.exe      1016      RegOpenKey      HKLM\SYSTEM\CurrentControlSet\Services\eventlog\Application\Application Hang      REPARSE      Desired Access: Query Value
212184      10:28:00.7404062 AM      svchost.exe      1016      RegOpenKey      HKLM\SYSTEM\ControlSet001\Services\eventlog\Application\Application Hang      SUCCESS      Desired Access: Query Value
212185      10:28:00.7404562 AM      svchost.exe      1016      RegCloseKey      HKLM      SUCCESS      
212186      10:28:00.7404847 AM      svchost.exe      1016      RegQueryValue      HKLM\SYSTEM\ControlSet001\Services\Eventlog\Application\Application Hang\ProviderGuid      NAME NOT FOUND      Length: 144
212187      10:28:00.7405157 AM      svchost.exe      1016      RegCloseKey      HKLM\SYSTEM\ControlSet001\Services\Eventlog\Application\Application Hang      SUCCESS      
212188      10:28:00.7410460 AM      spoolsv.exe      1720      Thread Create            SUCCESS      Thread ID: 2708
212189      10:28:00.7755023 AM      SearchIndexer.exe      2176      WriteFile      C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb      SUCCESS      Offset: 11,902,976, Length: 8,192, I/O Flags: Non-cached, Priority: Normal
212190      10:28:00.7833516 AM      Explorer.EXE      1952      RegOpenKey      HKCU\SessionInformation      SUCCESS      Desired Access: Set Value
212191      10:28:00.7835036 AM      Explorer.EXE      1952      RegSetValue      HKCU\SessionInformation\ProgramCount      SUCCESS      Type: REG_DWORD, Length: 4, Data: 2
212192      10:28:00.7835463 AM      Explorer.EXE      1952      RegCloseKey      HKCU\SessionInformation      SUCCESS      
212193      10:28:00.8015229 AM      msfwsvc.exe      2376      Thread Create            SUCCESS      Thread ID: 3220
212194      10:28:01.0924353 AM      svchost.exe      1016      Thread Exit            SUCCESS      User Time: 0.0000000, Kernel Time: 0.0000000
SOLUTION
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Tried that - still no luck.  By the way, I have several times left the Not Responding dialog box open for a long time just to see if it will evenually populate the files listing, but it never does.
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George...

Yes, only in Office 2007 products.  My copy of Vista Ultimate and Office 2007 is genuine (passed the online tests, too).  I also have Acrobat Pro on here.  Could that be a problem?