Glenn Stearns
asked on
Vista Office 2007 hangs on file save
Vista Office 2007 locks on file/open/save/save as
I have Vista Ultimate installed on an Acer TravelMate C300, 2GB memory, 120GB disk. In Word, Excel, PowerPoint, and Outlook, whenever I select the Open Files dialog box to select from a list, or choose save to save a new document the first time, or choose save as to save an existing document as a new file name, or Attach File in Outlook, Office 2007 will not show the files in the dialog box, nor will it allow typing in a new file name. Any click on the dialog box shows the "waiting" circle with "not responding" in the application window. I have to bail out of the application completely. Also, when trying to print anything from an open Internet Explorer tab, the print dialog box opens with no printers and no other information, goes to "not responding" when clicked on, then bails out. I have Vista Ultimate and Office 2007 on my desktop PC with only 1GB of memory, yet I experience none of these problems. I find nothing on Microsoft's Web site about this and nothing about it doing a Google search. All the Vista and Office 2007 diagnostics report no problems with memory, disk space, or any other function these diagnostics examine. It appears it might be a file-locking problem or a file access problem, although I am logged into Vista with full administrative rights.
What is going on to cause this and what is the resolution to it?
I have Vista Ultimate installed on an Acer TravelMate C300, 2GB memory, 120GB disk. In Word, Excel, PowerPoint, and Outlook, whenever I select the Open Files dialog box to select from a list, or choose save to save a new document the first time, or choose save as to save an existing document as a new file name, or Attach File in Outlook, Office 2007 will not show the files in the dialog box, nor will it allow typing in a new file name. Any click on the dialog box shows the "waiting" circle with "not responding" in the application window. I have to bail out of the application completely. Also, when trying to print anything from an open Internet Explorer tab, the print dialog box opens with no printers and no other information, goes to "not responding" when clicked on, then bails out. I have Vista Ultimate and Office 2007 on my desktop PC with only 1GB of memory, yet I experience none of these problems. I find nothing on Microsoft's Web site about this and nothing about it doing a Google search. All the Vista and Office 2007 diagnostics report no problems with memory, disk space, or any other function these diagnostics examine. It appears it might be a file-locking problem or a file access problem, although I am logged into Vista with full administrative rights.
What is going on to cause this and what is the resolution to it?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Here is a listing of the last several WINWORD lines followed by the few just after them and just before the Searchindexer.exe statements begin.
212150 10:28:00.7212135 AM WINWORD.EXE 3708 CloseFile C:\Program Files\Common Files\microsoft shared\Smart Tag\Lists\1033\STOCKS.DAT SUCCESS
212151 10:28:00.7212412 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr osoft.vc80 .crt_1fc8b 3b9a1e18e3 b_8.0.5072 7.312_none _10b2ee7b9 bffc2c7 SUCCESS
212153 10:28:00.7212851 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr osoft.vc80 .mfc_1fc8b 3b9a1e18e3 b_8.0.5072 7.42_none_ d6c3e7af9b ae13a2 SUCCESS
212155 10:28:00.7213292 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr osoft.vc80 .crt_1fc8b 3b9a1e18e3 b_8.0.5072 7.312_none _10b2ee7b9 bffc2c7 SUCCESS
212157 10:28:00.7213895 AM WINWORD.EXE 3708 CloseFile C:\Program Files\Common Files\microsoft shared\Smart Tag\FDATE.DLL SUCCESS
212158 10:28:00.7214247 AM WINWORD.EXE 3708 RegCloseKey HKCU\Software\Microsoft\Of fice\12.0\ Common\Lan guageResou rces SUCCESS
212159 10:28:00.7214477 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr osoft.wind ows.common -controls_ 6595b64144 ccf1df_6.0 .6000.1638 6_none_5d0 7289e07e1d 100 SUCCESS
212161 10:28:00.7215060 AM WINWORD.EXE 3708 CloseFile C:\Program Files\Common Files\microsoft shared\Smart Tag\FPLACE.DLL SUCCESS
212162 10:28:00.7215588 AM WINWORD.EXE 3708 CloseFile C:\Users\Glenn\Documents SUCCESS
212164 10:28:00.7216044 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr osoft.wind ows.common -controls_ 6595b64144 ccf1df_6.0 .6000.1638 6_none_5d0 7289e07e1d 100 SUCCESS
212166 10:28:00.7216533 AM WINWORD.EXE 3708 RegCloseKey HKLM\SYSTEM\ControlSet001\ Control\Nl s\CustomLo cale SUCCESS
212167 10:28:00.7216823 AM WINWORD.EXE 3708 RegCloseKey HKCU\Software\Microsoft\Wi ndows\Curr entVersion \Explorer\ ComDlg32\C IDSizeMRU SUCCESS
212168 10:28:00.7217413 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr osoft.wind ows.common -controls_ 6595b64144 ccf1df_6.0 .6000.1638 6_none_5d0 7289e07e1d 100 SUCCESS
212170 10:28:00.7217960 AM WINWORD.EXE 3708 RegCloseKey HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \explorer SUCCESS
212171 10:28:00.7218756 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr osoft.wind ows.common -controls_ 6595b64144 ccf1df_6.0 .6000.1638 6_none_5d0 7289e07e1d 100 SUCCESS
212173 10:28:00.7219446 AM WINWORD.EXE 3708 RegCloseKey HKCU\Software\Classes\Loca l Settings\Software\Microsof t\Windows\ Shell SUCCESS
212174 10:28:00.7219743 AM WINWORD.EXE 3708 RegCloseKey HKCU\Software\Classes\Loca l Settings\Software\Microsof t\Windows\ Shell\Bags \361\Shell SUCCESS
212175 10:28:00.7220285 AM WINWORD.EXE 3708 RegCloseKey HKCU\Software\Classes\Loca l Settings\Software\Microsof t\Windows\ Shell\Bags \361\Shell SUCCESS
212176 10:28:00.7220690 AM WINWORD.EXE 3708 RegCloseKey HKLM\SOFTWARE\Microsoft\SQ MClient SUCCESS
212177 10:28:00.7221070 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr osoft.wind ows.common -controls_ 6595b64144 ccf1df_6.0 .6000.1638 6_none_5d0 7289e07e1d 100 SUCCESS
212179 10:28:00.7222003 AM WINWORD.EXE 3708 RegCloseKey HKCU\Software\Microsoft\Wi ndows\Curr entVersion \Explorer\ Modules\Co mmonPlaces \CFD SUCCESS
212180 10:28:00.7222299 AM WINWORD.EXE 3708 CloseFile C:\Users\Glenn\Links SUCCESS
212182 10:28:00.7403174 AM svchost.exe 1016 RegOpenKey HKLM SUCCESS Desired Access: Maximum Allowed, Granted Access: Read
212183 10:28:00.7403643 AM svchost.exe 1016 RegOpenKey HKLM\SYSTEM\CurrentControl Set\Servic es\eventlo g\Applicat ion\Applic ation Hang REPARSE Desired Access: Query Value
212184 10:28:00.7404062 AM svchost.exe 1016 RegOpenKey HKLM\SYSTEM\ControlSet001\ Services\e ventlog\Ap plication\ Applicatio n Hang SUCCESS Desired Access: Query Value
212185 10:28:00.7404562 AM svchost.exe 1016 RegCloseKey HKLM SUCCESS
212186 10:28:00.7404847 AM svchost.exe 1016 RegQueryValue HKLM\SYSTEM\ControlSet001\ Services\E ventlog\Ap plication\ Applicatio n Hang\ProviderGuid NAME NOT FOUND Length: 144
212187 10:28:00.7405157 AM svchost.exe 1016 RegCloseKey HKLM\SYSTEM\ControlSet001\ Services\E ventlog\Ap plication\ Applicatio n Hang SUCCESS
212188 10:28:00.7410460 AM spoolsv.exe 1720 Thread Create SUCCESS Thread ID: 2708
212189 10:28:00.7755023 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S earch\Data \Applicati ons\Window s\Windows. edb SUCCESS Offset: 11,902,976, Length: 8,192, I/O Flags: Non-cached, Priority: Normal
212190 10:28:00.7833516 AM Explorer.EXE 1952 RegOpenKey HKCU\SessionInformation SUCCESS Desired Access: Set Value
212191 10:28:00.7835036 AM Explorer.EXE 1952 RegSetValue HKCU\SessionInformation\Pr ogramCount SUCCESS Type: REG_DWORD, Length: 4, Data: 2
212192 10:28:00.7835463 AM Explorer.EXE 1952 RegCloseKey HKCU\SessionInformation SUCCESS
212193 10:28:00.8015229 AM msfwsvc.exe 2376 Thread Create SUCCESS Thread ID: 3220
212194 10:28:01.0924353 AM svchost.exe 1016 Thread Exit SUCCESS User Time: 0.0000000, Kernel Time: 0.0000000
212150 10:28:00.7212135 AM WINWORD.EXE 3708 CloseFile C:\Program Files\Common Files\microsoft shared\Smart Tag\Lists\1033\STOCKS.DAT SUCCESS
212151 10:28:00.7212412 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr
212153 10:28:00.7212851 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr
212155 10:28:00.7213292 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr
212157 10:28:00.7213895 AM WINWORD.EXE 3708 CloseFile C:\Program Files\Common Files\microsoft shared\Smart Tag\FDATE.DLL SUCCESS
212158 10:28:00.7214247 AM WINWORD.EXE 3708 RegCloseKey HKCU\Software\Microsoft\Of
212159 10:28:00.7214477 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr
212161 10:28:00.7215060 AM WINWORD.EXE 3708 CloseFile C:\Program Files\Common Files\microsoft shared\Smart Tag\FPLACE.DLL SUCCESS
212162 10:28:00.7215588 AM WINWORD.EXE 3708 CloseFile C:\Users\Glenn\Documents SUCCESS
212164 10:28:00.7216044 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr
212166 10:28:00.7216533 AM WINWORD.EXE 3708 RegCloseKey HKLM\SYSTEM\ControlSet001\
212167 10:28:00.7216823 AM WINWORD.EXE 3708 RegCloseKey HKCU\Software\Microsoft\Wi
212168 10:28:00.7217413 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr
212170 10:28:00.7217960 AM WINWORD.EXE 3708 RegCloseKey HKLM\SOFTWARE\Microsoft\Wi
212171 10:28:00.7218756 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr
212173 10:28:00.7219446 AM WINWORD.EXE 3708 RegCloseKey HKCU\Software\Classes\Loca
212174 10:28:00.7219743 AM WINWORD.EXE 3708 RegCloseKey HKCU\Software\Classes\Loca
212175 10:28:00.7220285 AM WINWORD.EXE 3708 RegCloseKey HKCU\Software\Classes\Loca
212176 10:28:00.7220690 AM WINWORD.EXE 3708 RegCloseKey HKLM\SOFTWARE\Microsoft\SQ
212177 10:28:00.7221070 AM WINWORD.EXE 3708 CloseFile C:\Windows\winsxs\x86_micr
212179 10:28:00.7222003 AM WINWORD.EXE 3708 RegCloseKey HKCU\Software\Microsoft\Wi
212180 10:28:00.7222299 AM WINWORD.EXE 3708 CloseFile C:\Users\Glenn\Links SUCCESS
212182 10:28:00.7403174 AM svchost.exe 1016 RegOpenKey HKLM SUCCESS Desired Access: Maximum Allowed, Granted Access: Read
212183 10:28:00.7403643 AM svchost.exe 1016 RegOpenKey HKLM\SYSTEM\CurrentControl
212184 10:28:00.7404062 AM svchost.exe 1016 RegOpenKey HKLM\SYSTEM\ControlSet001\
212185 10:28:00.7404562 AM svchost.exe 1016 RegCloseKey HKLM SUCCESS
212186 10:28:00.7404847 AM svchost.exe 1016 RegQueryValue HKLM\SYSTEM\ControlSet001\
212187 10:28:00.7405157 AM svchost.exe 1016 RegCloseKey HKLM\SYSTEM\ControlSet001\
212188 10:28:00.7410460 AM spoolsv.exe 1720 Thread Create SUCCESS Thread ID: 2708
212189 10:28:00.7755023 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S
212190 10:28:00.7833516 AM Explorer.EXE 1952 RegOpenKey HKCU\SessionInformation SUCCESS Desired Access: Set Value
212191 10:28:00.7835036 AM Explorer.EXE 1952 RegSetValue HKCU\SessionInformation\Pr
212192 10:28:00.7835463 AM Explorer.EXE 1952 RegCloseKey HKCU\SessionInformation SUCCESS
212193 10:28:00.8015229 AM msfwsvc.exe 2376 Thread Create SUCCESS Thread ID: 3220
212194 10:28:01.0924353 AM svchost.exe 1016 Thread Exit SUCCESS User Time: 0.0000000, Kernel Time: 0.0000000
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Tried that - still no luck. By the way, I have several times left the Not Responding dialog box open for a long time just to see if it will evenually populate the files listing, but it never does.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
George...
Yes, only in Office 2007 products. My copy of Vista Ultimate and Office 2007 is genuine (passed the online tests, too). I also have Acrobat Pro on here. Could that be a problem?
Yes, only in Office 2007 products. My copy of Vista Ultimate and Office 2007 is genuine (passed the online tests, too). I also have Acrobat Pro on here. Could that be a problem?
ASKER
Here are the 100 lines from the process monitor:
(Thanks SO MUCH for your willingness to look at this!)
212648 10:28:02.0464457 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212649 10:28:02.0465239 AM SearchIndexer.exe 2176 FlushBuffersFile C:\ProgramData\Microsoft\S
212651 10:28:02.0676632 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S
212652 10:28:02.0678881 AM SearchIndexer.exe 2176 FileSystemControl C: SUCCESS Control: FSCTL_QUERY_USN_JOURNAL
212653 10:28:02.0679635 AM SearchIndexer.exe 2176 FileSystemControl C: SUCCESS Control: FSCTL_READ_USN_JOURNAL
212654 10:28:02.0680185 AM SearchIndexer.exe 2176 FileSystemControl C: SUCCESS Control: FSCTL_READ_USN_JOURNAL
212656 10:28:02.0683180 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S
212659 10:28:02.1196513 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212660 10:28:02.1196966 AM SearchIndexer.exe 2176 FlushBuffersFile C:\ProgramData\Microsoft\S
212662 10:28:02.1330924 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S
212665 10:28:02.1333444 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S
212669 10:28:02.1838612 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212670 10:28:02.1839006 AM SearchIndexer.exe 2176 FlushBuffersFile C:\ProgramData\Microsoft\S
212672 10:28:02.2119343 AM SearchIndexer.exe 2176 SetEndOfFileInformationFil
212673 10:28:02.2121218 AM SearchIndexer.exe 2176 FileSystemControl C: SUCCESS Control: FSCTL_QUERY_USN_JOURNAL
212674 10:28:02.2124067 AM SearchIndexer.exe 2176 FileSystemControl C: SUCCESS Control: FSCTL_READ_USN_JOURNAL
212675 10:28:02.2124631 AM SearchIndexer.exe 2176 FileSystemControl C: SUCCESS Control: FSCTL_READ_USN_JOURNAL
212676 10:28:02.2126310 AM SearchIndexer.exe 2176 SetAllInformationFile C:\ProgramData\Microsoft\S
212677 10:28:02.2128135 AM SearchIndexer.exe 2176 FlushBuffersFile C:\ProgramData\Microsoft\S
212682 10:28:02.2228957 AM SearchIndexer.exe 2176 CloseFile C:\ProgramData\Microsoft\S
212684 10:28:02.2230726 AM MsMpEng.exe 852 QueryStandardInformationFi
212686 10:28:02.2267080 AM SearchIndexer.exe 2176 CreateFile C:\ProgramData\Microsoft\S
212687 10:28:02.2268507 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212689 10:28:02.2269178 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212693 10:28:02.2271949 AM SearchIndexer.exe 2176 SetEndOfFileInformationFil
212694 10:28:02.2274502 AM SearchIndexer.exe 2176 FileSystemControl C: SUCCESS Control: FSCTL_QUERY_USN_JOURNAL
212695 10:28:02.2275229 AM SearchIndexer.exe 2176 FileSystemControl C: SUCCESS Control: FSCTL_READ_USN_JOURNAL
212696 10:28:02.2275782 AM SearchIndexer.exe 2176 FileSystemControl C: Control: FSCTL_READ_USN_JOURNAL
212697 10:28:02.2277645 AM SearchIndexer.exe 2176 SetAllInformationFile C:\ProgramData\Microsoft\S
212698 10:28:02.2280182 AM SearchIndexer.exe 2176 FlushBuffersFile C:\ProgramData\Microsoft\S
212700 10:28:02.2340259 AM SearchIndexer.exe 2176 CloseFile C:\ProgramData\Microsoft\S
212702 10:28:02.2341690 AM MsMpEng.exe 852 QueryStandardInformationFi
212704 10:28:02.2376865 AM SearchIndexer.exe 2176 CreateFile C:\ProgramData\Microsoft\S
212705 10:28:02.2378016 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212706 10:28:02.2378535 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212707 10:28:02.2378912 AM SearchIndexer.exe 2176 ReadFile C:\ProgramData\Microsoft\S
212709 10:28:02.2382228 AM SearchIndexer.exe 2176 CreateFile C:\ProgramData\Microsoft\S
212710 10:28:02.2383558 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212711 10:28:02.2383972 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S
212712 10:28:02.2384240 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S
212714 10:28:02.2385053 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S
212719 10:28:02.2885276 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212721 10:28:02.2886086 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212726 10:28:02.2887885 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S
212728 10:28:02.2891572 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S
212729 10:28:02.2891860 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S
212731 10:28:02.2892567 AM SearchIndexer.exe 2176 WriteFile C:\ProgramData\Microsoft\S
212736 10:28:02.2897311 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212737 10:28:02.2900836 AM SearchIndexer.exe 2176 CreateFile C:\ProgramData\Microsoft\S
212738 10:28:02.2902152 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212740 10:28:02.2902828 AM SearchIndexer.exe 2176 QueryStandardInformationFi
212744 10:28:02.2909368 AM SearchIndexer.exe 2176 CloseFile C:\ProgramData\Microsoft\S
212746 10:28:02.2910941 AM MsMpEng.exe 852 QueryStandardInformationFi