November 23, 2008 12:29am pst

1. nobus 235,955
2. sparkmaker 203,632
3. PUNKY 154,244
4. garycase 150,778
5. rid 149,382
6. rindi 84,825
7. jamietoner 67,087
8. LeeTutor 52,793
9. Callandor 52,754
10. souseran 51,388
11. PCBONEZ 46,214
12. slam69 40,402
13. Philonator 34,226
14. MASQUE... 33,112
15. Wakeup 32,059
16. johnb6767 31,909
17. SysExpert 31,763
18. lauchangk... 30,925
19. f-king 30,038
20. burrcm 23,498
21. and235... 23,396
22. pheidius 23,266
23. KCTS 22,878
24. willcomp 22,820
25. Darr247 21,250

1. nobus 450,452
2. sparkmaker 360,447
3. PUNKY 311,625
4. rid 279,838
5. garycase 275,700
6. rindi 224,438
7. jamietoner 171,050
8. Callandor 134,819
9. johnb6767 101,498
10. PCBONEZ 86,546
11. SysExpert 83,113
12. souseran 74,013
13. LeeTutor 64,133
14. MASQUE... 55,712
15. willcomp 49,448
16. Sheharya... 45,208
17. KCTS 42,289
18. pheidius 41,725
19. f-king 41,238
20. and235... 40,671
21. slam69 40,402
22. leew 40,146
23. lauchangk... 37,060
24. phototropic 34,458
25. Philonator 34,226

05.09.2008 at 01:37PM PDT, ID: 23390756

	[x] Attachment Details

[x]

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7.6

Stumped - Software, Hardware or Network is broken - can't tell which

Asked by aprillougheed in PC Laptops, Windows Vista

Do not know how to tag this question cause I can't tell what is broken. It appears to be related to the network. I will ask questions in parts if someone will stick with me to get through this - that way more points can be awareded.

Information on System:
Vista Ultimate Toshiba G45-AV680 Qosmio Laptop. Top of line memory, storage, etc. Best broadband offered by Comcast. Runs through wireless - but also can't access network through my Verizon Wireless National Broadband modem.
http://www.amazon.com/Toshiba-G45-AV680-Processor-SuperMulti-Ultimate/dp/B000RN7OOK

So I think the problem is either in the software or in the Network card.

Information on pre-trouble:
The Laptop was on, running Windows Live OneCare with Automatic Updates turned on. Plugged in a printer that had been previously installed. Left overnight. Came back and rebooted computer.

Information on trouble:
Suddenly - I couldn't access anything having to do with the Network.

I can't even access the little NETWORK AND SHARING ICON in the lower right hand side of Windows Vista desktop. I click on this Icon (looks like two little computer monitors with a blue world between them) and the pop up window appears. It says "connect to a network", "diagnosis and repair", etc.

Then it freezes with that window open and I have to re-start the computer.

At startup ... Windows LiveOne Care window appears and says Windows Live OneCare can't start. The Event Log tells me that the wireless connection is functioning. I don't see anything else glaring in the Event Logs. But I can't even uninstall Windows LiveOne Care.

QUESTION - Has anyone ever heard of this kind of problem? Does it sound like a software or a network card issue?

What other information could I provide to get some help.

Windows Live One Care support has told me to stop and disable startup for Wndows Live Once Care, Windows Live One Care Virus and Spyware and Firewall. I think I have all of this stopped - but still can't even get to Network Center. I also can't do a System Restore ... because it freezes if I try to get to that screen.

Sure appreciate the help. I also paid for Toshiba Extended Warranty In-Home Repair for 3 years. I just bought the computer in December of 2007. But don't want to call Toshiba until I know if it's software or hardware issue. I'm willing to pay for Windows Vista help if that's the issue. I suppose I could do a Factory Restore ... but I don't want to spend all that time if the Network Card is the issue. :(Start Free Trial

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Stumped - Software, Hardware or Network is broken - can't tell which

Asked by aprillougheed in PC Laptops, Windows Vista

About this solution