Question

Dell M6300 Workstation blue screens upon "waking" after extended stand by

Asked by: BostonDynamics

After "standing by" for a few minutes, this computer's LCD will flash repeatedly, and then result in a blue screen (MULTIPLE_IRP_REQUESTS).

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Asked On
2008-07-10 at 07:34:21ID23553897
Tags

dell

,

m6300

,

blue

,

after

,

screens

Topics

PC Laptops

,

Microsoft Windows Operating Systems

,

Windows XP Operating System

Participating Experts
2
Points
500
Comments
6

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Answers

 

by: BradGrouxPosted on 2008-07-10 at 07:57:38ID: 21974041

First of all, do you have all of the latest Windows XP updates installed... including Service Pack 3? If not do that first and foremost.

Secondly, update the video card driver via Nvidia's website if you can, if you can't find that there then get it from Dell. Your system probably has the NVIDIA® Quadro FX 1600M, but make sure it does.

That should take care of the issue... but if not you may have to turn off sleep mode until you figure it out. Right click on Desktop -> Properties -> Screen Saver -> Power.

 

by: BostonDynamicsPosted on 2008-07-10 at 07:58:50ID: 21974058

I began updating the video card awhile ago.  We'll see if this is the answer.

 

by: BostonDynamicsPosted on 2008-07-10 at 08:07:58ID: 21974166

We upgraded system firmware, flashed the BIOS and updated the video card (It's the 3600M).  We still have the consistent blue screen.  I should mention that the notebook is put to sleep while docked, then ejected, and then when opened crashes.

 

by: MKDesktop3Posted on 2008-07-10 at 10:37:22ID: 21975762

Part of the issue could be related to the way you are undocking.  There was a known issue with the c/dock corrupting video when coming out of suspend after being warm undocked.  I would suggest against your undocking procedures and perform the undock by waking the machine up, and using the undock button and only undocking once the system reports it is safe to do so.

 

by: BostonDynamicsPosted on 2008-07-10 at 13:18:01ID: 31475251

Thanks -- that'll have to do.  Docking can be tricky.

 

by: MKDesktop3Posted on 2008-07-11 at 11:20:12ID: 21984713

Something I just read that could have barring.  
http://gizmodo.com/5021713/lots-of-nvidia-laptop-graphics-cards-are-overheating-dying
Nvidia isn't offically stating what mobile chipsets are prone to this, so maybe the one in question has overheated and caused damage to the card.  I would call Dell and run it by them and see if they will cover it as Nvidia is ultimately footing the bill.

20120131-EE-VQP-002

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