August 29, 2008 07:05pm pdt

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	[x] Attachment Details

BSOD on logon

Zones: PC Laptops, Windows XP Operating System

Tags: Microsoft, Windows XP SP2, HP, HP Compaq Business Notebook, nc6400

I have a laptop here which suffers a blue screen of death on logon. The minidump file output is below. admin can logon in safemode however not in standard mode. There was nothing installed recently that I am aware of. System restore is diabled by GP so is not an option.

So far I have tried:
1) Replacing the RAM
2) Ran SFC /scannow
3) Performed a full disk check
4) Worked through the event log fixing all errors from the boot process (except 1 error) . Only a ScardSRV error and
5) Checked for malware/viruses - which showed the laptop as clean
6) Checked and confirmed there are no driver error showing in device manager

         
           
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             KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 8063547f, The address that the exception occurred at
Arg3: aadcc99c, Trap Frame
Arg4: 00000000
 
Debugging Details:
------------------
 
 
 
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
 
FAULTING_IP: 
nt!HvpGetCellMapped+5f
8063547f 8b4304          mov     eax,dword ptr [ebx+4]
 
TRAP_FRAME:  aadcc99c -- (.trap 0xffffffffaadcc99c)
ErrCode = 00000000
eax=00000d00 ebx=00000d00 ecx=865e8008 edx=00000003 esi=e1037008 edi=00000020
eip=8063547f esp=aadcca10 ebp=aadcca58 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
nt!HvpGetCellMapped+0x5f:
8063547f 8b4304          mov     eax,dword ptr [ebx+4] ds:0023:00000d04=????????
Resetting default scope
 
DEFAULT_BUCKET_ID:  DRIVER_FAULT
 
BUGCHECK_STR:  0x8E
 
PROCESS_NAME:  services.exe
 
LAST_CONTROL_TRANSFER:  from 8062de84 to 8063547f
 
STACK_TEXT:  
aadcca58 8062de84 e1037008 006d0020 e1037008 nt!HvpGetCellMapped+0x5f
aadcca74 80636cdc e1037008 e13c6dec e1037008 nt!CmpMarkValueDataDirty+0x44
aadcca90 80636f81 e1037008 003c59a8 e1560d9c nt!CmpMarkKeyValuesDirty+0xcc
aadccaac 8063701e e1037008 003c59a8 e14059ac nt!CmpFreeKeyValues+0x17
aadccae8 8063785c e1037008 001498c0 e11898c4 nt!CmpSyncKeyValues+0x26
aadccb2c 806379cf e28be000 00000400 00000001 nt!CmpCopySyncTree2+0x1f4
aadccb5c 80624489 e1037008 000001b8 e1037008 nt!CmpCopySyncTree+0x4f
aadccccc 806200da 00010002 aadccd64 aadccce8 nt!CmpSaveBootControlSet+0x2a7
aadcccdc 8054070c 00000004 aadccd64 804ff8c5 nt!NtInitializeRegistry+0x5e
aadcccdc 804ff8c5 00000004 aadccd64 804ff8c5 nt!KiFastCallEntry+0xfc
aadccd58 8054070c 00000004 0007fe8c 7c90eb94 nt!ZwInitializeRegistry+0x11
aadccd58 7c90eb94 00000004 0007fe8c 7c90eb94 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0007fe8c 00000000 00000000 00000000 00000000 0x7c90eb94
 
 
STACK_COMMAND:  kb
 
FOLLOWUP_IP: 
nt!HvpGetCellMapped+5f
8063547f 8b4304          mov     eax,dword ptr [ebx+4]
 
SYMBOL_STACK_INDEX:  0
 
SYMBOL_NAME:  nt!HvpGetCellMapped+5f
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: nt
 
IMAGE_NAME:  ntkrpamp.exe
 
DEBUG_FLR_IMAGE_TIMESTAMP:  434c50c7
 
FAILURE_BUCKET_ID:  0x8E_nt!HvpGetCellMapped+5f
 
BUCKET_ID:  0x8E_nt!HvpGetCellMapped+5f
 
Followup: MachineOwner

           
         

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7.6

Question Stats

Zone: Computer Hardware

Question Asked By: Lotok

Solution Provided By: Lotok

Participating Experts: 2

Solution Grade: A

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