Question

Windows XP boots with 1x2GB ram, but with 2x2GB ram, won't start on Toshiba Satellite A200-MR1

Asked by: cosecant

Recently purchased a new Toshiba Satellite A200-MR108C laptop here in Canada.
Vista came installed, downgraded to WinXP SP3.

Stock laptop came with 2x512 MB ram.
I purchased 2x 2GB ram to upgrade to 4GB ram.  Before doing so, I made sure that my motherboard was indeed compatible and expandable to 4GB ram.  

I've gotten Windows XP installed fine, everything works using the 2x512MB ram.  When I change them to the 2x2GB ram, the computer will start up, loading bar will complete, windows starts for 1 second (desktop and mouse pointer appear) then suddenly crashes into a checkered blue/black screen of mess.

A few points:
1.  I am sure both 2GB are non-defective.
2.  WinXP works and boots up fine when I only insert 1x2GB into the machine.  When I insert both is when it does not boot.  I have tested both ram using this method, both work fine when they are the only chips inserted.
3.  I am aware that my XP is 32-bit and I won't get the full potential of 4GB without 64-bit XP, and I am fine with the 3.0/3.5GB of ram or whatever it is.
4.  They are identical chips, Kingston brand, same MHZ as the stock ram, and I'm almost definitely sure they're compatible.  Like I said earlier, the machine boots just fine when there's 1x2GB in the machine.
5.  When I start up the computer WITH 2x2GB in the machine, if I enter the BIOS, all 4GB are detected.  The bios installed is Phoenix, v. 5.6 if I remember correctly.  The BIOS seems extremely limited, as there are no options I can change or adjust, more of an informative display setup and nothing else.  BIOS is entered by pressing F2 at the start up.

Any help would be appreciated.  Thanks for your time.

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Asked On
2008-08-20 at 14:51:39ID23664909
Tags

Microsoft

,

Windows

,

XP SP3

,

Toshiba

,

Satellite

,

A200-MR1

,

Upgraded RAM, now windows won't boot

Topics

PC Laptops

,

Computer Memory (RAM)

,

Windows XP Operating System

Participating Experts
3
Points
250
Comments
25

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Answers

 

by: cosecantPosted on 2008-08-20 at 15:20:12ID: 22274482

http://support.toshiba.ca/support/techsupport/quickspecs/quickspecs.asp?id=Quick Specs Chart&family=satellite&partnum=PSAE3C-MR108C

 Operating System:
Vista" Home Premium (Bilingual)  Processor (CPU):
Intel® Pentium® Dual-Core Processor T2330 1.60GHz
       
 Memory (RAM) / Maximum:
1 GB / 2 GB DDR2  Hard Drive (HDD):
200.0 billion bytes
       
 Video Card / Ram:
Mobile Intel® GMA X3100 /
with up to 251MB of shared video memory  LCD:
15.4 Wide XGA TFT with TruBrite"
       
 Optical Drive (CD/DVD):
DVD Super-Multi Double Layer Drive  Sound:
Realtek ALC268
       
 Wireless (WIFI):
802.11b/g  Warranty:
1 year
       
 Bluetooth:
     

From reading other resources on the net, it appears to be an issue with the BIOS.  I'm not 100% sure though.  My current BIOS is the most updated one available from toshiba.ca.  Other users have stated that they are re-flashing with other BIOS for the same chipset, but at that point, I don't even know where to start or what to do.

 

by: szakiPosted on 2008-08-20 at 15:31:24ID: 22274555

Try edit boot.ini /3gb switch maybe help, Try vista if that work bios ok.

 

by: cosecantPosted on 2008-08-20 at 15:34:58ID: 22274577

I'm confused as to what editting boot.ini means?
Why /3GB and not 4GB?

Vista BIOS?  

Sorry, confused.

 

by: szakiPosted on 2008-08-20 at 16:06:38ID: 22274742

Sorry my bad enlgish :) I try again... http://www.microsoft.com/whdc/system/platform/server/PAE/PAEmem.mspx
The  second vista and bios: Try install vista.
If that work, u sure, u have sofware problem (with windows Xp) and not hardware.

 

by: gleneaton29Posted on 2008-08-20 at 16:25:08ID: 22274845

yes edit the boot.ini file, take off read only.  open in notepad.  it is located in the root of C: or what ever drive xp is installed in.  this allows 3 gig for user applications and reserves the last gig for windows kernel mode components.

at the end of the windows line add /3GB  save, make read only and boot up.

you can also try /PAE instead of /3GB or combine them.

the /3GB switch from my understanding is it basically divides the ram it sees into 2 manageable chunks.  it sees a 3 gig chunk and a 1 gig chunk.  32 bit cannot address full 4 gigs unless written to handle it.  apparently some linux distros can.

also check and see if there is any chipset settings in bios.  or any memory settings.  there might be a memory remapping setting you can turn on that should allow you to boot up.

 

by: cosecantPosted on 2008-08-20 at 17:00:23ID: 22275099

Confirming that /3GB and any combination with /PAE does not fix the problem.  Exact same thing is happening.  Freezing after the initial horizontal windows loading bar.

There are absolutely no settings I can change in the BIOS other than boot order.

 

by: gleneaton29Posted on 2008-08-20 at 17:13:17ID: 22275157

run with the system below 4 gig ram configuration.

disable all extra software at startup.  you can do that in the run keys in registry, put a rem in front of them.

disable any unnecessary services and ones that you can turn off.

then reboot the system with 4 gig.  i did some research and some have reported programs causing conflicts, specifically additional software with graphics cards.

 

by: cosecantPosted on 2008-08-20 at 22:20:17ID: 22276418

that can not be the case.  this is a brand new fresh install.  haven't installed a single thing yet.  not even drivers.

 

by: ridPosted on 2008-08-21 at 01:01:39ID: 22277092

According to the Quick specifications the machine can handle 2 GB of RAM, not 4.
/RID

 

by: cosecantPosted on 2008-08-21 at 08:10:38ID: 22280377

The user manual says it's compatible and expandable upto 4GB of ram.  I also don't remember where, but I read up on the mobo/chipset and it had confirmed 4GB max.  I also ran the memory test over at crucial.com and their scan of my computer also said a 4GB max.  Where does it say it's 2GB max?

 

by: ridPosted on 2008-08-21 at 09:36:55ID: 22281355

"      
 Memory (RAM) / Maximum:
1 GB / 2 GB DDR2 "

From your first post and the link you posted there.
/RID

 

by: gleneaton29Posted on 2008-08-21 at 09:42:31ID: 22281428

another thing too, did you get compatible memory?

some motherboards that say support 400mhz will step down at max ram capacity.  say like 333mhz.  some memory handles underclocking better than others.

but i would investigate what RID said further before worrying about brand or model of memory.

 

by: cosecantPosted on 2008-08-21 at 10:01:47ID: 22281661

How do I confirm whether or not my exact chipset inside my machine is expandable to 2GB or 4GB?  It's very hard to tell which resource is incorrect.  Is there a definite way of finding out?  I'm pretty sure my memory is compatible, it works when I'm using a single 2GB.  They are identical pieces.

 

by: gleneaton29Posted on 2008-08-21 at 10:20:59ID: 22281910

the way memory works differs in the amount installed.  the reasons are beyond my scope of knowledge.

also something to take note too.  i had a bad motherboard once that did not want to enable double data rate, DDR.  it could use 1 stick fine but 2 sticks using DDR it wouldnt boot, just reset.

 

by: gleneaton29Posted on 2008-08-21 at 10:24:46ID: 22281965

and yes the website states 2 gig max

 

by: gleneaton29Posted on 2008-08-21 at 10:26:44ID: 22281992

if you have the 945 chipset you can do 4gig, if you have the 943 chipset its 2 gig

 

by: cosecantPosted on 2008-08-21 at 11:59:39ID: 22283120

How do I determine which chipset I have?  Is there a program I can run?

I don't think it's the motherboard, 2x512MB work just fine.

 

by: gleneaton29Posted on 2008-08-21 at 12:04:09ID: 22283178

everest, they got a free demo

http://www.lavalys.com/

 

by: szakiPosted on 2008-08-21 at 14:00:05ID: 22284274

Hm maybe try 2gb+512. But i think best if reinstall vista and try with 4GB...

 

by: cosecantPosted on 2008-08-21 at 14:29:54ID: 22284506

I'll try 2+512 and also the program to test my chipset.
i'll let you all know.

I hate vista.  That's why I downgraded in the first place.

 

by: szakiPosted on 2008-08-21 at 14:52:37ID: 22284667

Just use for memory problem test. If vista work, you have software probelm if not...  

 

by: cosecantPosted on 2008-08-21 at 16:13:35ID: 22285161

oh god.  okay, so it's a Intel Crestline-GML GL960.  From google results, some people are reporting that it's a 2GB max.  Can anyone confirm this with an official source?

That being said, and with the specs above, this is a very important question.

Had this laptop been upgradeable to 4GB of ram, how much of a performance boost would it have gotten?  Significant or not?  Taking into mind I'd be using it on a 32-bit Windows XP.  The other specs of the laptop, as seen above aren't the greatest, so would those be more of a performance limitation than the ram?

 

by: szakiPosted on 2008-08-21 at 17:11:28ID: 22285394

If you use just office applications i think u not loose to much. 2GB more than enough to xp :) But the bad news: Just 2GB max in specs. http://www.intel.com/Assets/PDF/datasheet/313056.pdf

 

by: gleneaton29Posted on 2008-08-21 at 20:38:08ID: 22286107

so documentation provided on your laptop was not even correct? thats wonderful.  it listed 943 and 945 chipsets not a 960  got to love toshiba

 

by: ridPosted on 2008-08-21 at 22:52:07ID: 22287193

I guess the general idea with RAM is that "more is better", but the significance of 3+ GB as compared with 2 GB may not be great. It's also a power factor, albeit not a big one; your battery will drain faster with more RAM. Unless you do some terribly heavy multitasking, I doubt you'd see much of a performance gain going from 2 to 3 G.
/RID

20120131-EE-VQP-002

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