Question

Toshiba Tecra A10-S5311 limited or no connectivity

Asked by: kim2vp

I order a new Toshiba Tecra A10-S5311 and after downgrading it to Windows XP I noticed the network port in the rear of the computer did not work, after connecting it would say "Limited or no connectivity" - I contacted Toshiba tech support and after both reinistalling vista in 64 and 32bit version they confirmed a hardware problem and suggested I get the unit repaired or send it back for replacement.  I was sent a brand new Tecra A10-S5311 and loaded up Vista on this new computer and the rear network port does not work either.  I have three computers sitting here, a Tecra M2 and the two A10's.  The network wire works fine in the M2 and if I take the A10's home and connect to the wire I use for my desktop neither work.  So I'm certain it is not the wire.

I swapped the hard drives on these two A10's and still neither works wired to the network.  Am I missing something?  Is there any other explaination other than I got two duds.  Many thanks.

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Asked On
2009-07-22 at 06:22:56ID24590784
Topics

PC Laptops

,

Windows XP Operating System

Participating Experts
3
Points
500
Comments
5

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Answers

 

by: theklapPosted on 2009-07-22 at 06:30:02ID: 24914567

Make sure a firewall is not blocking DHCP requests.

What you can do to see if something is blocking DHCP is to go on the laptop that works.
Go to start->run type in cmd
In the black box type in ipconfig /all

You will want to copy down IP, Subnet, gateway, and DNS server.

Then switch the cable and go back to the laptop that does not work.  Go to the network card TCP properties and type in all this info as a static IP.  Make sure the computer that works is disconnected from the network.

 

by: rindiPosted on 2009-07-22 at 06:39:12ID: 24914669

I'm somewhat confused. You say the wire works with the M2. Then you say something about taking the A10 home. Has the wire always been at home? Or what is the difference between "home" and "not at home"? Do all PC's work when not at home, and when at home only the M2 works? Or is there some other relevance?

How is your LAN at home setup? Is there a router with multiple ports? Or are you using just a DSL or Cable modem with one connection for PC's? If it's just a modem, did you turn it off, then back on after connecting the new PC?

 

by: d_mayPosted on 2009-07-22 at 19:49:30ID: 24921517

What did you name your network?  Make sure the second and third computers are using the same network name.  If it is a Linksys: 192.168.1.1 typed in IE and go to the wireless page and enter the network name.  The name must be the same for all three computers.

 

by: kim2vpPosted on 2009-08-13 at 08:17:14ID: 31606394

There were two problems - the first was the network this was connecting to had run out of DHCP addresses to hand out to computers, once that was fixed it would work on the network.  Then an additonal issue was that Symantec Endpoint protection was blocking DHCP requests so it would not connect until I fixed that issue.  Thanks very much for the help.

20120131-EE-VQP-002

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