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9.0

Toshiba Tecra A10-S5311 limited or no connectivity

Asked by kim2vp in PC Laptops, Windows XP Operating System

I order a new Toshiba Tecra A10-S5311 and after downgrading it to Windows XP I noticed the network port in the rear of the computer did not work, after connecting it would say "Limited or no connectivity" - I contacted Toshiba tech support and after both reinistalling vista in 64 and 32bit version they confirmed a hardware problem and suggested I get the unit repaired or send it back for replacement.  I was sent a brand new Tecra A10-S5311 and loaded up Vista on this new computer and the rear network port does not work either.  I have three computers sitting here, a Tecra M2 and the two A10's.  The network wire works fine in the M2 and if I take the A10's home and connect to the wire I use for my desktop neither work.  So I'm certain it is not the wire.

I swapped the hard drives on these two A10's and still neither works wired to the network.  Am I missing something?  Is there any other explaination other than I got two duds.  Many thanks.
[+][-]07/22/09 06:30 AM, ID: 24914567Accepted Solution

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Zones: PC Laptops, Windows XP Operating System
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Solution Provided By: theklap
Participating Experts: 3
Solution Grade: A
 
[+][-]07/22/09 06:39 AM, ID: 24914669Expert Comment

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[+][-]07/22/09 07:49 PM, ID: 24921517Expert Comment

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