[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.
Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
6.8

Startup errors (ACPI.sys, lsass.exe, memory failed errors etc), can't boot from CD

Asked by lil_puffball in PC Laptops, Computer Hard Drives, Computer Memory (RAM)

Hi,

I just bought a netbook (HP mini 1115, refurbished, windows XP) and trying to boot it up has been a nightmare. I get various errors, including:

- blue screen: "A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: ACPI.sys" etc. etc. Computer then restarts.

- black screen: "We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this." And more along those lines. Gives the following options:
           - start in safe mode (computer freezes after a long list of text)
           - start in "last known good configuration" (which gives the error that "Windows could not start because the following file is missing or corrupt: \WINDOWS\system32\config\SYSTEM")
          - start Windows normally (goes back into a loop from blue screen to black screen)

- occasionally the desktop wallpaper shows up, but then a dialog box pops up with "lsass.exe" in the title bar saying "When trying to update a password this return status undicated that the value provided as the current password is not correct."

- I've tried booting from the installation CDs, but after I go into the repair module it always ends up freezing at a blue screen with the following text at the bottom: "Examining xxxx MB Disk 0 on atapi..." (sorry, can't remember the number of MB, and I think there was something else in between

- under the BIOS setup utility I've tried to run a memory test, with the following results:
      test finished: failed
      test status: 1 (replace memory module)

- I then gave up on XP and tried to boot linux from a USB stick. This seemed to work the first time, but the computer froze soon after. Every time after that, a ton of errors were thrown while still on the black screen (while trying to uncompress the files).



I'm thinking the hard drive or RAM might be damaged and will have to be replaced to get this fixed. However, I'm not good with hardware stuff so I could be way off. Are there any "quick fixes" for this, or am I better off just returning it and getting another netbook? (I'd rather get this working ASAP if possible--otherwise I won't have one to use for another week while I wait for shipping!)

Thanks in advance!
[+][-]10/02/09 08:17 PM, ID: 25483661Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: PC Laptops, Computer Hard Drives, Computer Memory (RAM)
Sign Up Now!
Solution Provided By: coral47
Participating Experts: 3
Solution Grade: A
 
[+][-]10/02/09 11:41 PM, ID: 25484153Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/02/09 11:58 PM, ID: 25484195Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/03/09 12:39 AM, ID: 25484266Assisted Solution

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 30-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]10/03/09 05:37 AM, ID: 25485056Assisted Solution

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 30-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]10/03/09 11:55 AM, ID: 25486412Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/03/09 04:11 PM, ID: 25487480Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10/03/09 11:48 PM, ID: 25488369Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10/05/09 12:15 AM, ID: 25493016Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10/05/09 07:32 PM, ID: 25501516Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/09/09 05:39 PM, ID: 25539970Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/09/09 07:50 PM, ID: 25540556Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091118-EE-VQP-93 - Hierarchy / EE_QW_3_20080625