Question

Some Dell Inspiron 1501 keys not working every time despite replacing keyboard

Asked by: LlewellynIT

I have a Dell Inspiron 1501 that recently has begun experiencing issues with some of the keys in the top left of the keyboard. It's not that they don't work, just that they don't work every time you press them. Makes for interesting emails definitely, but I think I'm making my spell checker work too much. :)

I tried replacing the keyboard with a new one purchased from Dell, but for some reason the same keys are still not working every time they're pressed. This happened before and after a complete reformat. Is there anything else I can check, or does this mean the motherboard is part of the problem?

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Asked On
2009-11-04 at 13:48:35ID24872652
Tags

Dell Laptop

,

Dell Inspiron

,

Keyboard replacement

Topics

PC Laptops

,

Mice / Keyboards

Participating Experts
4
Points
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Comments
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Answers

 

by: triangle-laptopsPosted on 2009-11-04 at 13:59:53ID: 25744447

Have you tried using a USB keyboard?  If those keys work there, then I'm sure its not your motherboard.  The motherboards don't generally go defective and cause certain keys to not work.  There could be some contaminant in the connector, though.  It would be good to use some alcohol and a soft bristled brush to clean out the connector that the keyboard ribbon cable plugs into.  While you're at it, clean the end of the ribbon cable itself.  If that one is just a flat ribbon at the end, then you can use a pencil eraser to be sure that there is nothing left on the contacts of the ribbon cable.

The fact that the problem followed a different keyboard tells me that it will have nothing to do with the keyboard itself.

 

by: ISoulPosted on 2009-11-04 at 14:00:08ID: 25744450

If you've already replaced the keyboard, but are still getting the same problem, then the issue must be either with the keyboard ribbon cable, the connector, or the motherboard.

 

by: LlewellynITPosted on 2009-11-04 at 14:08:31ID: 25744529

USB keyboards work perfectly fine. The new keyboard came with it's own ribbon cable attached so I don't think both ribbons on both keyboards are bad. My only guess is the connector that the motherboard attachs the keyboard to, or some BIOS issue.

 

by: peetjhPosted on 2009-11-04 at 14:30:37ID: 25744767

I have had similar issues with the Latitude laptops and it usually ends up being the Motherboard. Good luck though.

 

by: LlewellynITPosted on 2009-11-04 at 14:35:16ID: 25744813

With how cheap laptops are now, I'd rather just get a new one than spend the money + time on replacing the motherboard...

 

by: jamietonerPosted on 2009-11-04 at 17:48:37ID: 25746076

I agree with peetjh, on many laptops the keyboard controller is on the motherboard and not part of the keyboard, if replacing the keyboard doesn't help and an external works fine that usually indicates a bad motherboard.

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