Question

Dell laptop running very slow due to continual HDD accesses

Asked by: trh01

I have a Dell Inspiron 8000 laptop, which runs exceedingly slowly due to HDD accesses.  For what is unknown.  Processor activity is running at about 5% - but while the machine is still working, it is so slow as to be unusable.  Just booting Windows and then shutting down again takes around 10 minutes. However everything is working - if you have all day to wait for it to happen.

A test of this HDD by running CHKDSK reported that some sectors were unusable.

A replacement HDD was fitted.  It was partitioned into two partitions, and Win XP loaded.  At this point all appeared to be well. As Zonealarm Pro and TweakXP were loaded, the fault came back, and has remained ever since.   No other software was loaded.

Removing ZoneAlarm and TweakXP has not cleared the fault.

I then assumed a fault in the IDE controller, and changed the motherboard.  Again the fault remained as before.

Running Dell diagnostics on the second motherboard with the second HDD showed no problems anywhere - all tests passed.  The HDD test is quite rigorous and runs for some hours.   Although all tests passed, it did show some odd behaviour at times:  the READ test for instance typically goes through 10,000 blocks/sec - but on this one it would hesitate and slow right down as though there was some problem in reading certain blocks.  No fault reported though.

Running CHKDSK on the second HDD also shows odd results.   The C partition (where WinXP resides) showed no problems.  The D partition (empty) was reported to have "unrecoverable errors".

The components that remained the same between the swop of motherboard and HDD were:
- the LCD screen
- the video board
- the CD drive
- the battery charger board
- the RAM
- the LED/switch board
- the modem/ethernet interface
- the fans and heatsink assembly
- the processor
- the case
- the mains power supply (no battery fitted)

Of this list, on the processor seems to be a possible candidate for a fault which could affect both motherboard/HDD setups.   I don't have a spare processor to try and don't want to spend out just to test this theory. (No faults show up Dell diagnostics).

Can anyone shed any light on this - or suggest further tests that could pinpoint where the fault lies?

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Asked On
2006-08-01 at 01:20:42ID21938739
Tags

slow

,

running

,

dell

,

laptop

,

very

Topic

General Laptop

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Answers

 

by: ZoplaxPosted on 2006-08-01 at 07:17:17ID: 17223989

I've seen hard drives close to failing which exhibit this kind of behavior; under heavy loads they'll hesitate and seemingly keep hovering over a specific section of a platter, trying and retrying to read an area that may be physically damaged.  This type of issue doesn't necessarily show up on a hard drive diagnostic as a fault with the drive, since it eventually may be able to read the disk surface and the drive's electronics aren't necessarily throwing up red flags.

I'm currently working on an Inspiron 8100 which is having a similar problem, recently the user reported that the machine would no longer boot.  I'm using a recovery utility to recover what files and folders are still readable, but in this process the machine occasionally pauses in its progress, seemingly hovering over a bit of the hard drive that's gone bad.  The drive is a Hitachi 40GB.

New hard drive doesn't necessarily mean flawless, I'd suggest you back up your critical data and contact the hard drive manufacturer for another replacement (assuming this one is still under warranty).    

 

by: younghvPosted on 2006-08-01 at 09:07:36ID: 17225137

Hi trh01.
When you did the CHKDSK, did you run the "/f' modifier to attempt to fix the bad sectors?
Vic

 

by: garycasePosted on 2006-08-01 at 10:49:57ID: 17226285

Sounds like the drive you're using may have reverted to PIO mode transfers.

Go to Device Manager; expanding your IDE/ATAPI controller line; and, for each IDE channel (Primary & Secondary) do a right-click, Properties, and look on the Advanced tab to see what the "Transfer Mode" is set to (should ALL be "DMA if available"), and what the "Current Transfer Mode" is (you can't change that in Device Manager -- but the following will resolve it).

If ANYTHING shows a "Current Transfer Mode" of PIO, then do the following (actually, it won't hurt to just do this anyway -- this is a harmless mod that just forces redetection of all of your IDE devices transfer modes):

Load RegEdit (Start - Run - Regedit)

Go to the following keys:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ Class\{4D36E96A-E325-11CE-BFC1-08002BE10318}\000x

The last four digits will be 0000, 0001, 0002, 0003, and so on.

Under each key, delete all occurences of the following values:

     MasterIdDataChecksum
     SlaveIdDataChecksum

Now reboot your system and see if the problem disappears.

 

by: ridPosted on 2006-08-01 at 11:20:50ID: 17226585

I think you should run a memory test. Erratic RAM can cause logical HD errors and weird behaviour in general.
/RID

 

by: PCBONEZPosted on 2006-08-01 at 22:35:51ID: 17230538

I agree with Zoplax as to why it's running slow.
I suspect either you were just unlucky and got two bad hard drives in a row or that the IDE controller has a fault and it ruining drives.
Two bad drives in a row is most likely.

 

by: trh01Posted on 2006-08-03 at 01:34:30ID: 17239900

Thanks for all the idea guys.  I have now managed to find one of those 3.5" to 2.5" converter cables and hook up both drives to a desktop machine.   The results were as follows:

HDD 1:   still readable by the OS, but Sandra shows that the read performance drops from around 15Mbits/sec to 10s kbits/sec for certain sectors - thus indicating that the disk is on its way out, and if we presume that critical OS files are in this area, then it explains the very slow behaviour.

HDD2:  is similar to HDD1, except that affected sectors are in different places.

So the answer is that both HDDs are faulty - not what I wanted to hear, but exactly what Zoplax suggested.

En route I did check the other ideas.   The RAM was tested by Dell Diagnostics and was fine - though I agree with rid that it was a possibility.

CHKDSK was run with the /r modifier, which I suspect behaves similarly to /f.   I didn't use /f because it wasn't offered in the menu of modifiers, when I ran CHKDSK.  I wonder if this option has been removed in the WinXP version of CHKDSK?  (I had booted from a WinXP CDROM, so it presumably came on this CD)

The suggestion from garycase about DMA settings was also checked.  It turned out that the disks were running in UDMA mode 2.

 

by: garycasePosted on 2006-08-03 at 08:25:54ID: 17242518

Whoa !!  "... the read performance drops ... for certain sectors ..." ==>  This is NORMAL.  All modern drives use zoned sectoring;  so the performance on outer cylinders is much better than on inner cylinders.   The drives MAY be bad (especially the first one), but don't base that conclusion on the variable read performance.   The problem could very well be a faulty IDE controller.   Run a good drive diagnostic on the new drive while it's connected to the desktop.

 

by: trh01Posted on 2006-08-03 at 14:14:29ID: 17245403

Yes, of course the performance drops depending on the sector.  In fact Sandra produces a rather nice graph showing read speed against position.   And for most of the drive the speed varies between about 12 and 18Mbits/sec.  As you say it drops off on the inner cylinders.  

 But when it drops down to near zero for certain positions I think its reasonable to assume that that is the cause of the slowness I have been seeing.   Speed on these positions was around 2 - 3% of the rest of the disk.

 

by: garycasePosted on 2006-08-03 at 14:19:12ID: 17245440

Yes, a drop of that magnitude is abnormal => and does indeed indicate a failing drive  (I missed the switch from mb to kb when you said you went from 15mb to 10kb).

20120131-EE-VQP-002

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