Question

Unable to boot / hard drive read error

Asked by: net-geek

i have a compaq nc6400 notebook with 60 gig hard drive with windows xp pro as the OS.  All of a sudden, it stopped booting.  I am able to get into setup mode (by pressing F10 upon start up).  When i run hard drive drive self diagnostic test in setup, it says "Error reading Hard Drive".  I dont have any partitions and need help recovering data on the har drive.  i am also able to boot using a windows boot cd (freeware).  the laptop boots up fine but the tools in the boot cd are unable to recognise the file system on the hard drive (C:) and i can not access it.

Any idea whats going on and if there is a way to recover data?

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Asked On
2008-04-08 at 08:00:14ID23304851
Tags

HP

,

Notebook

,

Compaq NC 6400

,

Unable to boot / hard drive read error

,

error reading hard drive

Topics

General Laptop

,

PC Laptops

,

Computer Hard Drives

Participating Experts
4
Points
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Comments
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Answers

 

by: MentorJayPosted on 2008-04-08 at 08:07:31ID: 21305987

Most likely the data is gone.  Data recovery labs, such as Seagate will recover from dead drives, but they generally start at about $700.

You can try things like Active File Recovery and see if you can get fragments off.

 

by: CallandorPosted on 2008-04-08 at 08:14:10ID: 21306069

I would recommend connecting the drive as a slave to a desktop.  You can use an adapter like this http://www.compuplus.com/insidepage.php3?id=1000197, and then try GetDataBack (www.runtime.org) to read the data.

 

by: net-geekPosted on 2008-04-08 at 10:41:59ID: 21307676

what is active file recovery?

 

by: ridPosted on 2008-04-08 at 12:23:06ID: 21308664

Just a comment for further reference:

You always have a partition, at least one. The formatting (the format command, or program if you wish) works on a partition, not on a "drive" per se. Windows can't allocate drive letters (like C:, D: etc) unless there are partitions. Many users have only one primary partition, "C:" in windowese, which often is made up to fill the entire drive.

The fact that a windows boot CD can't recognise the file system is a bit ominous. I'd suggest you try with at Linux Live CD (like knoppix) and if the same goes for that environment, you do need a data recovery software or external help (a data recovery business).
/RID

 

by: nobusPosted on 2008-04-09 at 04:25:23ID: 21313663

try this :  install Acronis workstation on a PC
connect the laptop drive as slave
try to backup the whole disk with Acronis, and ignore eventual errors

 

by: MentorJayPosted on 2008-04-09 at 06:46:22ID: 21314787

Active is a data recovery sofware.  It is not free, but there is a trial version, it will tell you what it can recover, but won't actually recover anything.

http://www.file-recovery.net/download.htm

 

by: net-geekPosted on 2008-04-10 at 09:38:41ID: 21326713

I will look for an adapter to connect the hard drive to my PC.

what i need to understand is that why do i need a file recovery software?  when i plus the hard drive, wouldnt i be able to see all the folders on the hard drive?  

 

by: net-geekPosted on 2008-04-10 at 09:41:05ID: 21326738

also how do i set the dive as slave?  

 

by: ridPosted on 2008-04-10 at 09:46:34ID: 21326802

You may not need a recovery software, if your drive is readable by another operating system, as if you connect it to a working computer. You can also try booting the laptop with a  bootable CD of some sort, but you did try that and the drive's file system wasn't recognised, which is a bad sign. You could try with a Knoppix CD, it might work.

If you decide to hook the drive to a working system, you could use the secondary IDE (or SATA) channel, so the computer doesn't try to boot off your laptop HD, but uses the ordinary HD. Disconnect your optical drive or whatever sits on the secondary channel and link up your laptop HD there, temporarily. Then you won't need to set it as "slave".
/RID

 

by: nobusPosted on 2008-04-10 at 23:23:34ID: 21331688

some answers :
1- you can try booting from a live cd, and try to copy your data :
ftp://ftp.uni-kl.de/pub/linux/knoppix/KNOPPIX_V5.1.0CD-2006-12-30-EN.iso      Knoppix      
www.nu2.nu/pebuilder/                                     BartPe
2-if the data is unaccessable, recovery soft may be able to recover your data -  as suggested.
3-set the drive as slave :  check here for seagate/maxtor :  
http://seagate.custhelp.com/cgi-bin/seagate.cfg/php/enduser/std_adp.php?p_faqid=3050&p_created=1164622027&p_sid=eCGu4Z*i&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTIyLDEyMiZwX3Byb2RzPTQxMCZwX2NhdHM9MCZwX3B2PTEuNDEwJnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1qdW1wZXI*&p_li=&p_topview=1

**note that you need a 2.5" to 3.5" adapter cable to connect the disk to a working PC

 

by: net-geekPosted on 2008-04-24 at 10:57:32ID: 21433425

Thanks Wizard.

I was able to run chkdisk -r after booting from BartPe which fixed a ton of orphnaned files and indexes.  I was not able to boot even after that but when used the universal boot cd, I was able to see my data on the hard drive.  I just conneted an external usb hard drive and moved all my files.

Initially I was getting a "read error" when I ran the diagnostics in BIOS but after the chkdisk, I was able to run the diagnostics but it dint find any problem.

At this point, I am still not able to boot but alteas I have my files!!!!!!!!!!!!!!!!!!!!

 

by: nobusPosted on 2008-04-24 at 23:19:55ID: 21437355

what happens now ? any errors? when does it stop?
you can try a repair install :  http://www.michaelstevenstech.com/XPrepairinstall.htm      

 

by: net-geekPosted on 2008-05-12 at 09:04:33ID: 31457117

Thanks nobus.  I mistakenly called you wizard, sorry.

 

by: nobusPosted on 2008-05-12 at 23:34:32ID: 21552703

>>  I mistakenly called you wizard, sorry.   <<   no problem, how did you resolve it?

20120131-EE-VQP-002

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