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August 30, 2008 04:22am pdt
 
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How can I fix a laptop that has suddenly stopped working?

Tags: Sony, VAIO Laptop, VGN-BX51XP
5 months ago, I purchased 3 identical Sony laptops (VGN-BX51XP). Yesterday, one of them suddenly stopped working during use - it was like the battery had been unplugged.

Now I cannot get it to power up at all. The steps that I have taken so far are:
 - removed and re-seated the battery.
 - tried an alternative battery and an alternative power pack (from another of the laptops purchased at the same time)
 - removed and re-seated the hard drive
 - removed and re-seated the RAM

None of this has resolved the problem. I have also tried both the battery and the power pack from the faulty laptop in another laptop to prove that they are working OK.

Are there any other steps that I could take to try to rectify this problem before contacting my supplier and asking for it to be looked at under warranty?

Thanks.
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Question Stats
Zone: Computer Hardware
Question Asked By: istephen
Solution Provided By: dreamjay
Participating Experts: 3
Solution Grade: A
Views: 0
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