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8.0

Nikon Digital Camera Problems

Asked by ZyncFinger in Miscellaneous Hardware, Digital Living Hardware

Tags: coolpix, nikon, windows

I'm having a frustrating problem with my new Nikon Coolpix 2500 Camera, and so far the tech support guys at Nikon have been of no help at all.

The camera itself works fine.....I've taken plenty of pictures without a problem. The problem arises when I try to transfer the pictures to my computer (Win 2K) via the USB port. I plug the camera in, turn it on, and hit the "transfer" button, but it refuses to transfer the pictures, and the display screen on the camera gives me a "communications error" message. Now....when I plug the camera in and power it on, the little "eject hardware" icon appears in the system tray as it's supposed to. Also, the "Nikon Digital Camera Mass Storage Driver" icon shows up in my device manager under USB devices, but it has one of those yellow exclamation points on it, and the "Properties" sub-screen tells me that the device is not working properly because Windows cannot load the driver (Code 31).

Both USB Root Hub and VIA USB Universal Host Controller icons under USB devices appear A-OK, and the device manager reports both as working properly.

If I go to "My Computer," the camera does not show up as a mass storage device, but my BIOS _does_ recognize it as a mass storage device on bootup.

The Nikon tech support guy suggested I go to VIA's site and download the latest 4-in-1 drivers and the latest USB drivers, which I've done, to no avail.

The USB ports have given me no trouble so far, although I've not used them for anything other than a dinky little webcam before now.

Any thoughts?
[+][-]12/02/02 07:45 PM, ID: 7523527Accepted Solution

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About this solution

Zones: Miscellaneous Hardware, Digital Living Hardware
Tags: coolpix, nikon, windows
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Solution Provided By: Gobroski
Participating Experts: 2
Solution Grade: A
 
[+][-]10/27/03 11:58 AM, ID: 9629359Expert Comment

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[+][-]11/03/03 05:18 PM, ID: 9675441Administrative Comment

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