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6.2

re: sound card is not working after programs removed

Asked by GMartin in Miscellaneous Hardware, Computer Sound Cards

Tags: beach, cruz, drivers

Hi Everyone:

        I have a friend of mine who uninstalled several programs on a friend's computer because her hand drive was full.  To his surprise after uninstalling several programs, the audio from the sound card no longer works.  The pc is made by Dell and has a complicated desktop case for which I could not figure out how to remove to look at the chipset of the PCI sound card.  To circumvent this limitation, I ran a program called AIDA32 which revealed the sound card to be Turtle Beach Santa Cruz/Video Logic Sonicfury Audio Accelerator.  I then, went to driverzone.com and found the manufacture Turtle Beach Santa Cruz and downloaded the drivers.  The installation of the sound drivers "appeared" to go well because there were not any signs of conflicts within Device Manager of Windows XP Home.  However, when I try to play a particular sound event built into the OS, I get the following error message within Sounds & Audio Devices:  Windows cannot play the sound %SystemRoot%\media\WindowXP Battery Critical.wav.  Your sound card may be in use.  I get this error message along with the selected wav sound file whenever I test the audio.  It is almost like something is using or trying to take over the sound card, like maybe a hardware conflict.  At this point, I am not sure what to look for.  Could it possibly be an IRQ conflict between the sound card and other device?  

        Any suggestions or tips for resolving this situation will be most helpful.  And, to reiterate, the sound was working fine before my friend uninstalled several programs.  With this point in mind, I believe it is probably a driver issue with the sound card.  

       I look forward to hearing back from someone regarding this post.

      Thank you.

      George
       
[+][-]10/04/03 08:39 PM, ID: 9493405Expert Comment

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[+][-]10/05/03 06:08 PM, ID: 9495699Accepted Solution

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About this solution

Zones: Miscellaneous Hardware, Computer Sound Cards
Tags: beach, cruz, drivers
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Solution Provided By: zenlion420
Participating Experts: 6
Solution Grade: A
 
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