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02/21/2004 at 03:03PM PST, ID: 20893362
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9.0

USB Mass Storage Device; "Device cannot connect (code 10)

Asked by davidw8 in Miscellaneous Hardware, Hardware Components

Tags: usb, storage, 10, code, mass

I own a Western Digital External USB HD-120GB, Windows XP Professional SP1.  For approx. six months I've been chugging along with no problems.

On Thursday of this week, I restarted my DELL 4400, and the WDC ext. drive was not recognized by the system.  In device manager, it was no longer listed in Disk Drives, and in USB Mass Storage Device it was listed but had the "Device cannot connect (code 10) error message.  Troubleshooting got me nowhere as Microsoft, et al only could suggest upgrade the device drivers, which were already updated by SP1-WinXP PRO.

I've gone the uninstall, reinstall route with no success.  And I have one other external hard drive (Maxtor) that is working perfectly.  

For the past five or six days beforehand I was fighting (literally) with one of those persistent spyware packages- CommonName, and then Msbb/Bridge.   I am now fairly protected against Spyware, but now I face this problem.

I am experienced and can follow most directions regarding WinXP, etc.  However, this is way above my head, and I need some assistance.

I really appreciate the help,

Thank you.
Davidw8
davidw8@bellsouth.net
[+][-]02/21/04 05:48 PM, ID: 10423397

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[+][-]02/21/04 06:32 PM, ID: 10423560

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About this solution

Zones: Miscellaneous Hardware, Hardware Components
Tags: usb, storage, 10, code, mass
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Solution Provided By: Callandor
Participating Experts: 5
Solution Grade: A
 
 
[+][-]02/21/04 06:45 PM, ID: 10423609

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[+][-]02/22/04 05:17 PM, ID: 10428715

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[+][-]02/22/04 05:45 PM, ID: 10428841

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[+][-]03/15/04 04:55 PM, ID: 10602513

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[+][-]05/19/04 10:22 AM, ID: 11110053

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