Dear friends,
I'm getting to the point where I am going to purchase a 17" TFT Monitor. However, I just do not want a screen with any dead pixels.
1) Does anyone know of companies in the UK that test the TFT checking for any dead pixels, and only dispatch if there aren't any? And further to this allow you to return the item as supplied if dead pixels develop in transit during delivery to me?
I've been reading many reviews on the internet and have decided upon the Philips 170S4SB 17" TFT model (in black).
Thanks,
Lee.
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I don't know of any suppliers that do, but...
There is a company that guarantee no dead pixels on their monitors: except I've forgotten their name.
Done a search. CTX it is apparently.
http://www.pcpro.co.uk/new
Hope this helps.
Assuming, that is, that you're willing to "un-choose" your nice Philips.
In general TFT monitors have to have a cluster of dead pixels varying in number depending on their location ie around the edge up to 7-8 or around 3-4 in the middle. However in the UK there is a directive known as the Distance Selling Law which states that any goods bought where the buyer has no direct contact with the vendor eg bought over the internet then the purchaser is entitled to a full refund if he returns the foods as new, unmarked and complete within 7 days.
So if you buy over the internet and have the TFT delivered and find a dead pixel you can return it within 7 days for a refund which usually forces the suppliers hand into replacing the monitor as they would much prefer this to losing their proft and wasting a sale, the only drawback is that you have to pay for return of the goods yourself as 1 dead pixel wouldn't be deemed as a fault. If you have a company close to you that takes phone/internet orders and delivers then you could have the monitor delivered and then drop it off yourself for replacement should there be a problem.
I know this because I take phone calls like this every day for a PC parts supplier :)
Go see these pages about dead pixels info... Dan gave a really good read witht those 2 when i was shopping for a LCD
http://www.dansdata.com/gz
http://www.dansdata.com/sm
The policies for taking back screens differ from company to company (I got an LG and they say they'll take back a screen with 1280x1024 resolution that has 7 or more dead pixels. )
Of course your best options is to ask the vendor to plug it in before you buy it. If it's any comfort, I bought mine on the internet, and I couldn't find any pixels (stuck-on OR stuck-Off). Anyway, Take a look at those 2 links (the 172T review has lots of info about dead pixels if you scroll down a little).
Hope this helps!!
Chart out.
Hi,
CTX are the only company I know that can offer a defect-free display (for a hefty premium).
Most manufacturers adhere to the ISO 13406-2 standard (class II). This defines the type and number of allowable defects depending on number of pixels on the display.
see http://www.rm.com/Support/
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by: Scotty_ciscoPosted on 2004-03-10 at 08:30:12ID: 10562129
Lee;
I have read many a post about dead pixels... companies vary depending on what they are willing to do. I have never heard of one company that will replace a monitor for 3 or 4 dead pixels.
My recomendation is to go to a reputable store and test the monitor before you buy it and make sure there are no dead pixels.
I have seen people talking about the grief that they have gotten from vendors about dead pixels and it is a huge issue ... I think that they should replace the monitor but then I don't make the policies.
thanks
Scott