Question

harddrive fails to boot after shutdown

Asked by: ezminer

I have an xp home editon computer. with an 8 gig harddrive.  I have a secondary ide hardrive configured as a slave that I use to store norton ghost 9 backup drive images.  I do a weekly base backup image and daily incremental backups .  Not long ago my computer gave me an error screen on boot up that said that a recent hardware change or power failure may have caused my computer to shutdown unexpectedly and that I should choose to start windows normally or choose last known good configuration. No matter what option I choose on that options page causes the computer to reboot and then a very short blip of a blue screen and then right back to the options page again.  No matter what I choose this loop keeps happening.  I boot to my Norton CD and run my restore useing my backup images from the secondary harddrive and when the computer reboots it boots normally again.  The machine will run normally and even reboot sometimes but then after a normal shut down the boot problem starts all over again.
Can anybody give me a clue as to what is causeing this aggrevating boot problem?

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2004-11-19 at 19:18:12ID21214156
Tags

fails

,

boot

Topic

Miscellaneous Hardware

Participating Experts
4
Points
250
Comments
9

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. harddrive exchanging
    I have a new harddrive that I set to slave, but now would rather have it as master. I have heard of programs to copy all data from one drive to another. What is the best program for this, and will it copy the OS, including DOS? Would I then have windows on the slave, and b...
  2. Norton ghost
    I have a winxp machine 40GB HDD, I would like to ghost the contents of it to another drive as an image file. I've tried to do this with a 4GB, 10GB, 16GB and each time it told me the same thing. Not enough space and the space needed and the space that was free norton ghost al...
  3. transfering harddrive
    How do I transfer files from my old harddrive to a new one

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: rindiPosted on 2004-11-19 at 19:33:40ID: 12631972

Turn off system restore via control panel, system. download spybot search and destroy. When installed and once it has started, do an online update of spybot to get the newest defs. now run the programm. Let the progamm remove everything it finds. When finished do an "immunize".  Download the newest AV defs and run a thorough AV Scan.

Test your system.

 

by: BjornEricssonPosted on 2004-11-19 at 21:00:56ID: 12632165

ezminer,
Check that blue screen that comes up and make a note of the error code, like 0x00000ec or similar,
this will help in the troubleshooting process.
Have you tried entering your system in safemode?
If not, press F8 during bootsequence to see if you are able to enter failsafe mode.
If this works it is probably some drivers causing this problem or as rindi mentioned above, this might be
a virus that found it's way in to your system.
Check with programs as AdAware as well to see if your registry settings contains something nasty in the run key.
Another idea is to go to http://www.hijackthis.de and download, then run this program, paste the log file in to their site and see which results go get.
If you do get indications of "nasty" files, the safest bet is to remove these.
Let us know how this goes,
/B

 

by: nobusPosted on 2004-11-20 at 01:28:16ID: 12632984

turn off the automatic reboot option, to be able to check the blue screen :

start>control panel>system>advanced tab>restart settings click settings, in here uncheck : restart computer in the error section
Then post the message here

 

by: ezminerPosted on 2004-11-20 at 11:22:27ID: 12635114

system crashed again this morning on reboot , followed nobus's direction on turning of system restart option and was able to read the blue sceen.  Screen said error caused by pqv21.sys file page fault in non page fault area. that file I believe is a norton image file I think. Most likely the last image file I restored from.
Pqv21.sys-address f9a78444 base at f9a6f000 date stamp 4108c452

I tried to run a Ghost restore like I normally due but all the image files said that they were unable to load. file not found error.

boot.ini file reports currupted disk size incompatible I believe it said.

I was able to save some of my files off the disk with Norton and also with my Bart's PE builder disk I have access to the disk. Anybody got any ideas how I can get the disk to boot without having to reformat and start over?

 

by: nobusPosted on 2004-11-20 at 23:50:13ID: 12637121

 

by: Diane258Posted on 2004-11-25 at 02:05:28ID: 12673275

You know it sounds like some sectors on your HDD have become corrupt.

Try to run a check utility from the HDD makers website.

 

by: nobusPosted on 2004-11-25 at 02:19:47ID: 12673353

Could you give some more info on your system? what power supply, numder and models of drives and devices and such.

 

by: ezminerPosted on 2004-12-01 at 07:29:12ID: 12716619

I took the advice from Nobus and reset my configuration settings to be able to see the blue screen error message before the disk totally tanked.  The error message "error caused by pqv21.sys file page fault in non page fault area. " gave me what I needed to track down this type of error in the Microsoft knowledge base. I used my laptop to research on the net while this computer was disabled. I did a google search and found this old Experts link http://www.experts-exchange.com/Hardware/Desktops/Q_21006957.html which lead me to this link http://aumha.org/win5/kbestop.htm
I discovered that pqv21.sys was a driver resideing in the system 32 file.  I used my Bart's P.E. boot disk to boot and then used the file explorer utility in that disk to navigate to system 32 and find that driver and delete it. (for those of you who are curious about what a Barts P.E. disk is (http://www.nu2.nu/pebuilder/)
After I deleted the driver the harddrive booted normally. I uninstalled Norton and have since bought a new larger harddrive and have recovered everything off the old drive and installed it on the new one.  I will shortly format the old drive and use it as a secondary.
I will award the points to Nobus whom I think gave me the most useful advice to help me solve this problem.  Thanks to all who partcipated.

 

by: nobusPosted on 2004-12-01 at 07:40:18ID: 12716766

Good job, and have a nice day !

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...