Question

Dell Dimension 4400 "microprocessor has failed a bios test"

Asked by: CraigSNYC

Dell's website says to reseat the processor.  

Any other ideas??  

Thanks for your time!!

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Asked On
2005-10-17 at 10:57:19ID21597780
Tags

4400

,

dell

,

dimension

Topics

Miscellaneous Hardware

,

Hardware Components

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275
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Answers

 

by: garycasePosted on 2005-10-17 at 11:04:56ID: 15101612

Sounds like a good idea to me.   This is NOT a good sign -- either the CPU is bad, is poorly seated, is getting indequate power, or you have a memory issue that's causing this symptom.

 

by: x_terminat_or_3Posted on 2005-10-17 at 11:08:31ID: 15101639

If Dells Website says to reseat the processor, why don't you do it?

 

by: garycasePosted on 2005-10-17 at 11:08:58ID: 15101641

... if it's more convenient -- and IF the system will boot to that point, you could try (a) running MemTest-86 for a while (www.memtest86.com) to check the memory  and/or  (b)  plugging in a different power supply (if you happen to have a Dell-compatible unit handy)  before you tackle removing the CPU & reseating, cleaning, applying thermal paste, etc.   (but odds are pretty good you have a CPU problem)

 

by: achcheePosted on 2005-10-17 at 11:13:32ID: 15101693

Check and see if the processor fan spins, if not then it is obvious that the cpu overheated, and this will need replacing as well as the processor.

 

by: devinepenguinPosted on 2005-10-17 at 12:39:35ID: 15102396

When a computer is starting up the first thing that is does is POST (power on self test). It will check the cpu, then the memory, then the video, etc...

If it fails the cpu test right off the bat....not a good sign. I would revmove the cpu, reseat it, and then try to boot again. If it still comes up with the same error I would replace the cpu. If this machine is still under some kind of warranty from Dell I would defer to them before doing any work myself. If it is under warranty they will replace the cpu. If you fiddle with it you will void the warranty.

 

by: GinEricPosted on 2005-10-17 at 14:43:06ID: 15103381

There should be more of an error report than that.
Can you get to BIOS?  How many beeps do you hear before this code comes up?

What is the specific pattern of beeps?  [Example: 3-short, 2-long, 1-shot, and so on]

CMOS batttery, cpu is not tight [lock is wrong or, not engaged, pin is bent, etc.]
If Dell says to reseat cpu, then they bought their own responsibility on warranty troubleshooting, that is, if they told you to do it, you cannot thereby void the warranty]

Sometimes chips need a slight push, such as the ROM chips, from time to time, to ensure contact to chip legs.  But not the cpu, as it's socket has horizontal clamping, but the normal ROM's on the motherboard sitting inside of sockets, 40/60 pin, etc., need a firm thumb push from time to time - with the board turned off!  Of course!

I am really just suggesting, while I'm playig with lynx browser a bit and considering going back to DOS web browser for EE.

:)

 

by: CraigSNYCPosted on 2005-10-17 at 16:16:13ID: 15103813

UPDATE:  After looking at Dell's website more carefully, it says that when the Diagnostic lights are Yellow, Yellow, Green, Yellow that you should contact technical support.  Machine is no longer under warantee.  

Also, there are no beeps when the system boots.  It's not even getting far enough to load the BIOS.  

 

by: garycasePosted on 2005-10-17 at 17:06:03ID: 15104012

Well, as I said in the first post, "... -- either the CPU is bad, is poorly seated, is getting indequate power, or you have a memory issue that's causing this symptom."

First thing you should do is see if you get to the BIOS with absolutely everything disconnected (hard drive, CD/DVD drive, floppy drive, etc.  EXCEPT one stick of memory.  If you do -- report back here and we'll continue the troubleshooting.

If not, and if you want to fix this yourself, you have to have some parts:  power supply  would be the 1st thing I'd try.

This is a good unit for your 4400:  http://www.pcpowercooling.com/products/viewproduct.php?show=T425D

 

by: GinEricPosted on 2005-10-18 at 00:04:15ID: 15105231

3 yellows and 1 green; sounds like power supply if there isn't at least one beep.

Do you hear a relay click?  That would be the one inside of the power supply saying "I'm not turning on anymore."

:)

do they still use reed relays?

 

by: x_terminat_or_3Posted on 2005-10-18 at 01:52:16ID: 15105626

GinEric, Dell uses its own system of diagnostic lights and not the standard beeps.

If the power supply doesn't turn on then nothing would work; it's like having a car with a broken battery.

I still say try what Dell proposed, then if that doesn't work, look for other stuff.

 

by: CraigSNYCPosted on 2005-10-19 at 17:31:45ID: 15120921

The FIX: got documentation from Dell and reseated the heatsink and processor.  So far, it works okay.

If no one has an objection, I'm going to have the question closed.

Craig

 

by: garycasePosted on 2005-10-19 at 17:43:00ID: 15120979

From my first post:   "...either the CPU is bad, is poorly seated, is ..."

Seems like that's exactly what you did :)

I don't really care what you do -- but it would be best if you tried your own remedies before posting a question and wasting the time of others to respond.

 

by: GinEricPosted on 2005-10-20 at 03:21:16ID: 15122993

:)

nicely put

Sorry to hear that Dell is going secret on the beep codes though

 

by: CraigSNYCPosted on 2005-10-20 at 10:58:22ID: 15126656

Okay -- I'm going to divide the points.  I hope this makes everyone happy.

 

by: CraigSNYCPosted on 2005-10-20 at 11:01:59ID: 15126681

It's not the beep codes that they were secret on, it was the documentation on how to remove the processor from a 4400.  The heat sink has two clamps that are a bitch to get off.  I had to get someone from inside Dell to tell me how to do it.

Thanks everyone!

20120131-EE-VQP-002

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