Question

How many dead pixels should there be on a 17" tft screen before it is deemed faulty and will be replaced by the manufacturer.

Asked by: auraorange

How many dead pixels should there be on a 17" tft screen before it is deemed faulty and will be replaced by the manufacturer.

and

Are dead pixels part of the 3 year warranty in general?

Thanks

MAT

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Asked On
2005-12-05 at 12:45:52ID21653869
Tags

pixel

,

dead

,

how

,

many

Topics

Miscellaneous Hardware

,

Computer Displays / Monitors

,

Video Cards

Participating Experts
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Points
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Comments
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Answers

 

by: CallandorPosted on 2005-12-05 at 12:48:33ID: 15422764

That depends on each manufacturer, and on whether the dead pixels appear in the center or on the side, and whether they are clustered together.  Typically, 8 or more dead pixels will qualify, but you should consult with the manufacturer's policy.

See http://graphics.tomshardware.com/display/20030319/index.html

 

by: leewPosted on 2005-12-05 at 12:52:06ID: 15422806

Agreed.  3 or so is typically not sufficient to warrant a return with most manufacturers.  I have seen 8 or more myself.

 

by: jwphillips80Posted on 2005-12-05 at 14:20:03ID: 15423589

Also, try to return the monitor to the store or business you bought it from.  Their criteria for accepting a return is generally more lax than the manufacturer.  Also, if you or a colleague purchase in bulk from the manufacturer (or you know someone that does), it's often easier to get a RMA from them.  

On your original note, pixel failure is often a part of the warranty, but generally speaking it must satisfy a variety of criteria as posted by Callandor.

 

by: jplautPosted on 2005-12-05 at 16:43:07ID: 15424500

There is no standard pixel fault. You should try to ask for a monitor change in a good mood as old practices talk about 1 or 2% of pixels faulty to change a monitor (and that could be a real bunch of pixels!)

 

by: lidskyPosted on 2005-12-06 at 01:50:17ID: 15426298

The number of permitted dead pixels is defined in ISO 13406-2 specification.

See http://www.aria.co.uk/tft-dead-pixel-info.asp for a brief description of that standard.

You can get more information by doing a google search for "ISO 13406-2"

 

by: leewPosted on 2005-12-06 at 07:51:10ID: 15428390

Only problem is, that standard is not enforceable.  If the manufacturer decides more is acceptable, then to them, more is acceptable.

 

by: lidskyPosted on 2005-12-06 at 12:36:30ID: 15431057

Not if the manufacturer claims that the monitor falls within a certain class; i.e. if the monitor is classified as class 1 then it should have zero dead pixels.

20120131-EE-VQP-002

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