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7.4

NEW GATEWAY Computer crashed again. Gateway says it's not their fault.???

Asked by ffrllc in Miscellaneous Hardware

Tags: gateway, computer, boot

I purchased a brand new desktop computer from Gateway about 2 months ago and have had nothing but problems with Gateway. The first desktop that arrived was running very slow (about half the speed of my "old" computer that I was upgrading from. Gateway had to replace the entire system. The 2nd computer that arrived wouldn't recognize the monitor due to a faulty graphics card (according to Gateway). That was also replaced.

Now my 3rd "new" computer from Gateway has crashed and will not boot up in windows. Tech support says the only way to get this computer back to working condition is to completely re-install the OS. The only problem is that doing this will completely erase all my personal data and files (Which is NOT acceptable). Gateway is claiming that this problem was a software issue and nothing wrong with their computer itself and therefore they will not do anything other than help me re-install the OS.

I have taken this computer to local repair shop and waiting to hear what they have to say in regards to what can be done to fix this.

MY QUESTION TO YOU GUYS:
Depending on what the repair shop says, what would be a problem that is not Gateway's fault? And what would be a problem that would show it was in fact something wrong with Gateway?

Software issue would be something that is not Gateway's fault according to them? I assume this is true. What would be a problem that would in fact be a result of Gateway's faulty computer, mechanical error, hard drive failure, etc...

What could cause a computer to crash and not boot up in windows that would be a result of a defective manufactured computer?


Thanks in advance...
[+][-]04/17/06 09:00 AM, ID: 16470051Expert Comment

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[+][-]04/17/06 09:13 AM, ID: 16470159Expert Comment

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[+][-]04/17/06 10:07 AM, ID: 16470555Expert Comment

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[+][-]04/17/06 10:55 AM, ID: 16470968Author Comment

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[+][-]04/17/06 11:09 AM, ID: 16471086Expert Comment

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[+][-]04/17/06 11:22 AM, ID: 16471195Expert Comment

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[+][-]04/17/06 06:39 PM, ID: 16474234Accepted Solution

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About this solution

Zone: Miscellaneous Hardware
Tags: gateway, computer, boot
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Solution Provided By: Jorge68
Participating Experts: 6
Solution Grade: A
 
 
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