Does anyone know how to reset the password on a APC Symmetra Power Array? We have a unit here that I need to log into for work, however the password does not work properly. Definitely need this one ASAP...
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I forgot to hit send when I tried to post an update earlier this week, sorry about that. I reset the web interface already, and just need to schedule resetting the unit itself (business reasons have prevented me from doing so sooner). Aiming to finish up sometime late today or next Friday. (This unit had been around for years before me, and the batteries had started failing, etc., and nobody seemed to know the password because it had been working great for so long)
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by: ottobockPosted on 2006-08-10 at 09:14:09ID: 17288974
I don't use a Symmetra in particular, but if you go to: http://www.apc.com/support
- Then knowledgebase search using 'Symmetra' under the products field, and 'password recovery' in the text field - there are a few different techniques. Unfortunatly, I'm not exactly sure which article may work the best.
If that uses a PowerView control (9 buttons and display screen) try this: (I randomly downloaded a manual, and it said some of those Symmetra's did...)
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All PowerView revs up to and including L.
1. Press and hold all four buttons on the PowerView (Esc, UP Arrow, Down Arrow and Bent Arrow).
2. When the LCD displays "Display about to REBOOT", let go of the UP & Down Arrow buttons.
3. Wait until the screen displays Fuel, Load, Vin, et... let go of Esc and Bent Arrow (i. e. Enter) buttons.
4. Now the PowerView will not require a password for the control menus until it is programmed again on the Display Menu.
PowerView rev N and later.
At the password prompt enter the PowerView serial number starting with the 5th character.
(ex. WA9743311834, use 43311834 for backdoor password)
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Good luck, hope this helps!
- Mike (OB)