Question

nVidia driver error on HP dv9000, nvlddmkm.sys BSOD

Asked by: sassymacke

I have an HP dv9000 with Vista (32) installed and an nVidia GeForce Go 7600 video card.  All was functioning just fine, then the screen had some funny lines and went black.  The laptop would then only boot in safe mode.  When started normally it would start to load, then go to a black screen and stayed there.  Eventually I'd get a BSOD with the stop error of nvlddmkm.sys.  I've searched the internet and found there is an issue with the driver, but not a solution, that I've found.  Any experts have a fix for this?  I even contaced HP, they gave me updated drivers, but still doesn't work.  I have the Microsoft Standard VGA driver loaded to get the laptop to work, but that is not a good long term solution.

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Asked On
2009-08-28 at 07:41:35ID24689943
Tags

nVidia

,

Vista

Topics

Miscellaneous Hardware

,

Windows Vista

,

Video Cards

Participating Experts
5
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500
Comments
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Answers

 

by: gtworekPosted on 2009-08-28 at 07:45:55ID: 25208216

Did you try to locate drivers on nvidia webpage?
http://www.nvidia.com/object/geforce_notebook_winvista_179.48_beta.html

 

by: sassymackePosted on 2009-08-28 at 07:51:07ID: 25208279

Tried those.  I just installed normally, so if there is another way to get them to work....

 

by: 1stITMANPosted on 2009-08-28 at 08:23:50ID: 25208610

I would firstly try a BIOS update.

Then uninstall any Nvidia drivers in add / remove programs for graphics.
Restart - also issue a Full disk check chkdsk /r maybe there is a issue with the DISK.

Then re-install the driver..

Do you have ant related errors in Event Viewer?

 

by: sassymackePosted on 2009-08-28 at 10:36:58ID: 25209874

Did the BIOS update, then uninstall/reinstall..... no event errors, just black screen forever, BSOD nvlddmkm.sys error.  

I have found TONS of complaints on this online, www.hplies.com, www.nvlddmkm.com... All with no resolution.  After a lengthy chat with an HP online tech, still no resolution.  And since it's outside of warranty.... It's my cost to replace motherboard with a new one without faulty graphics card.

Anyone have a fix for this that doesn't involve me shelling out $$$ to replace the MB?

 

by: ComputerTechiePosted on 2009-08-28 at 14:34:49ID: 25211733

try this uninstall then then use this tool to get the rest of the files before rebooting.

http://www.majorgeeks.com/download.php?det=3233

you also might be ableuto get hp to fix it.

http://www.insidemylaptop.com/free-repair-hp-pavilion-compaq-presario-laptops-out-of-warranty/

CT

 

by: sassymackePosted on 2009-08-28 at 15:16:12ID: 25211984

Ok, got rid of all the files, there was one stray still on there.  Rebooting now.  Unfortunately we are not eligible for the free repair as this model isn't listed.  

Are you thinking I should reinstall the latest nVidia drivers?  Or revert to original..... Not sure of next step.

 

by: ComputerTechiePosted on 2009-08-28 at 15:40:40ID: 25212096

I would donwload the lastest drivers and install them.

CT

 

by: sassymackePosted on 2009-08-28 at 19:44:40ID: 25212813

No go, used the tool, removed the files, installed the latest drivers from nVidia, still same issue.  On restart, the laptop starts to load, then after the Microsoft green bar goes across for a bit, it goes to black and remains there.  Sometimes if left for a long time it will come up with the nvlddmkm.sys BSOD, sometimes not.

 

by: cantorisPosted on 2009-08-29 at 05:34:29ID: 25213834

I'm not sure how this compares to the tool "ComputerTechie" suggested, but I've used Driver Sweeper before to nuke the remains of an Nvidia driver:
http://www.phyxion.net/
You may need to run it in Safe Mode to do it properly.
From what you've said though, it doesn't sound hopeful.  You could perhaps try using a Linux Live CD as a way of testing the hardware with the Windows OS removed from the equation.  eg try mucking around in Ubuntu or Knoppix which can both be run directly off CD/DVD.

 

by: sassymackePosted on 2009-08-29 at 07:18:45ID: 25214138

I've got the card disabled now, so it's stopped trying to install the nVidia drivers.   With all my attempts, it no longer loads the Standard VGA driver though.... Any thoughts on how I might get that loaded again?  OR.... is there an alternate driver I can load that would help?

I'll try the Driver Sweeper as well, but I'm not sure what I'm trying to gain here.  Are we trying to get rid of a "faulty" driver file?  I am able to use the laptop, just not with very good graphics....  I still don't get why it stopped working all of a sudden?  Is this a possible hardware failure?

I'm intrigued by the Ubuntu or Knoppix CD idea, is that going to tell me with the hardware is bad?  

 

by: cantorisPosted on 2009-08-29 at 07:34:57ID: 25214184

My thought is using Driver Sweeper to remove all traces of current Nvidia driver remnants to start afresh - which also hopefully includes the ability to get an MS driver too!

With something like Ubuntu or Knoppix I'm hoping you'll be able to get a better test of whether the hardware itself is OK - I'm not sure if it will give absolute certainty that all is well if it looks OK, but at least if it fails in there too, that would surely point at the hardware.

 

by: sassymackePosted on 2009-08-29 at 11:36:28ID: 25214888

Ok, so I tried Ubuntu, pretty cool... I've never used that before.  I went under System>Administration>hardware Drivers, and it lists the nVidia driver right away with three options.  I selected the first and then "Activate" and it starts to load the driver and then gives an error symbol, but no message.  I tried the second driver and it did the same, but when I closed the error message it froze the screen.  Rebooted, tried again... same deal.

I was running Ubuntu as "Try without changes to your system" so I don't know if that was wrong?  Thoughts??

 

by: cantorisPosted on 2009-08-29 at 11:39:32ID: 25214898

Hmm not sure of the significance of that as I've not delved around.  Without fiddling with any settings does it graphically behave?  I can't recall if it's Ubuntu or Knoppix that includes the 3D-Cube rotating desktop plugin thingy... that might tax the card a bit more.  I think it's called Beryl...

 

by: sassymackePosted on 2009-08-29 at 11:50:08ID: 25214922

The screen is fine, not great... I tried to enable "Visual Effects" for the desktop background just now and it tries to install the video driver again, then comes up with the error and won't enable.  

I couldn't find anything called Beryl.

 

by: srplusPosted on 2009-10-12 at 17:18:49ID: 25556168

I know that the points have been assigned but this is definitely a hardware problem with the Nvidia 7600 card that is an integral part of the MB.  HP and Nvidia reached a monetary damages agreement because the Nvidia had so many meltdowns.  It has been attributed to the heat in the portable causing the solder on the Nvidia chips to break.

Some guys have even put the MB in the oven and baked it so the solder would reflow... others have used a heat gun.  Many posts on the HP support forum on the DV9000 and GeForce 7600 Nvidia card problems.  You are not alone my son.

I am experiencing the same problems and HP (even though they got a settlement from Nvidea) is doing nothing but giving lip service through tech support about how much the foreign techies empathize with the customers with the problem.

Last HP product that will ever be in my place of business or home.

 

by: sassymackePosted on 2009-10-12 at 18:09:30ID: 25556319

What makes you think I'm male?  "my son"?

I did know of the issue with nVidia, but was unable to get HP to replace on this particular model.  Overall I've had good luck with HP, so it will take more than this issue to get me to stop buying.

20120131-EE-VQP-002

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