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03/26/2009 at 06:43AM PDT, ID: 24267211
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9.0

Cisco ASA 5510 unable to connect using ASDM

Asked by Drenon in Networking Hardware Firewalls, Cisco PIX Firewall

Tags: ASA 5510 ASDM Launcher

I can't connect to my ASA 5510 using the ASDM Launcher or by connecting to https://192.168.1.1. I have little experience working with Cisco appliances so I was relying heavily on the ASDM Launcher to work through the initial configuration. I'm waiting on approval for a training class.

Ideally I would like to reset/restore/recover the ASA 5510 to its factory out-of-the-box settings. I was able to connect using ASDM Launcher at one time, but I must have mangled the settings somehow which is preventing me from connecting through ASDM.

I've done extensive web searching and found many articles that suggest using the configure factory-default command, which I have done, but still can't connect using ASDM Launcher.

I CAN connect and issue commands from the CLI using the blue Console cable and HyperTerminal, but I lack the skills to troubleshoot and identify the problem from the CLI.

Symptoms:

When I attempt to connect using the ASDM Launcher or https://192.168.1.1 the messages "Contacting the device," "Loading cached software" and "Software update completed" are visible, but I just receive an hour-glass that never goes away and I can't get past the logon screen.

When I try the "Run in Demo Mode" option I receive the following error: "ASDM did not get a response from the ASA in the last 60 seconds. Please check the configuration and your connection and then try again by clicking Refresh."

While in Demo Mode there are two devices (192.168.1.1 & localhost:55000) in the Device List on the left, but I receive the error above when I try to connect to them.

ciscoasa# show running-config
: Saved
:
ASA Version 7.0(7)
!
hostname ciscoasa
domain-name default.domain.invalid
enable password 8Ry2YjIyt7RRXU24 encrypted
names
dns-guard
!
interface Ethernet0/0
 shutdown
 no nameif
 no security-level
 no ip address
!
interface Ethernet0/1
 shutdown
 no nameif
 no security-level
 no ip address
!
interface Ethernet0/2
 shutdown
 no nameif
 no security-level
 no ip address
!
interface Management0/0
 nameif management
 security-level 100
 ip address 192.168.1.1 255.255.255.0
 management-only
!
passwd 2KFQnbNIdI.2KYOU encrypted
ftp mode passive
pager lines 24
logging asdm informational
mtu management 1500
asdm image disk0:/asdm-507.bin
no asdm history enable
arp timeout 14400
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00
timeout mgcp-pat 0:05:00 sip 0:30:00 sip_media 0:02:00
timeout uauth 0:05:00 absolute
http server enable
http 192.168.1.0 255.255.255.0 management
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
telnet timeout 5
ssh timeout 5
console timeout 0
dhcpd address 192.168.1.2-192.168.1.254 management
dhcpd lease 3600
dhcpd ping_timeout 50
dhcpd enable management
Cryptochecksum:bad2262d2130602fc326df925416e1c1
: end
ciscoasa#
[+][-]03/26/09 10:45 AM, ID: 23993125

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About this solution

Zones: Networking Hardware Firewalls, Cisco PIX Firewall
Tags: ASA 5510 ASDM Launcher
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Solution Provided By: oalva
Participating Experts: 2
Solution Grade: B
 
 
[+][-]03/27/09 02:33 AM, ID: 23999138

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[+][-]03/27/09 03:19 AM, ID: 23999363

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[+][-]03/27/09 03:51 AM, ID: 23999551

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