Question

Cisco ASA 5510 unable to connect using ASDM

Asked by: Drenon

I can't connect to my ASA 5510 using the ASDM Launcher or by connecting to https://192.168.1.1. I have little experience working with Cisco appliances so I was relying heavily on the ASDM Launcher to work through the initial configuration. I'm waiting on approval for a training class.

Ideally I would like to reset/restore/recover the ASA 5510 to its factory out-of-the-box settings. I was able to connect using ASDM Launcher at one time, but I must have mangled the settings somehow which is preventing me from connecting through ASDM.

I've done extensive web searching and found many articles that suggest using the configure factory-default command, which I have done, but still can't connect using ASDM Launcher.

I CAN connect and issue commands from the CLI using the blue Console cable and HyperTerminal, but I lack the skills to troubleshoot and identify the problem from the CLI.

Symptoms:

When I attempt to connect using the ASDM Launcher or https://192.168.1.1 the messages "Contacting the device," "Loading cached software" and "Software update completed" are visible, but I just receive an hour-glass that never goes away and I can't get past the logon screen.

When I try the "Run in Demo Mode" option I receive the following error: "ASDM did not get a response from the ASA in the last 60 seconds. Please check the configuration and your connection and then try again by clicking Refresh."

While in Demo Mode there are two devices (192.168.1.1 & localhost:55000) in the Device List on the left, but I receive the error above when I try to connect to them.

ciscoasa# show running-config
: Saved
:
ASA Version 7.0(7)
!
hostname ciscoasa
domain-name default.domain.invalid
enable password 8Ry2YjIyt7RRXU24 encrypted
names
dns-guard
!
interface Ethernet0/0
 shutdown
 no nameif
 no security-level
 no ip address
!
interface Ethernet0/1
 shutdown
 no nameif
 no security-level
 no ip address
!
interface Ethernet0/2
 shutdown
 no nameif
 no security-level
 no ip address
!
interface Management0/0
 nameif management
 security-level 100
 ip address 192.168.1.1 255.255.255.0
 management-only
!
passwd 2KFQnbNIdI.2KYOU encrypted
ftp mode passive
pager lines 24
logging asdm informational
mtu management 1500
asdm image disk0:/asdm-507.bin
no asdm history enable
arp timeout 14400
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00
timeout mgcp-pat 0:05:00 sip 0:30:00 sip_media 0:02:00
timeout uauth 0:05:00 absolute
http server enable
http 192.168.1.0 255.255.255.0 management
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
telnet timeout 5
ssh timeout 5
console timeout 0
dhcpd address 192.168.1.2-192.168.1.254 management
dhcpd lease 3600
dhcpd ping_timeout 50
dhcpd enable management
Cryptochecksum:bad2262d2130602fc326df925416e1c1
: end
ciscoasa#

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-03-26 at 06:43:00ID24267211
Tags

ASA 5510 ASDM Launcher

Topics

Networking Hardware Firewalls

,

Cisco PIX Firewall

Participating Experts
3
Points
500
Comments
6

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. PIX and xlate problems
    I administer a PIX IOS 6.2(2), and I have problems connecting to an external FTP/Telnet server, the error is as follows: %PIX-3-305006: portmap translation creation failed for tcp src inside:11.254.20.43/1589 dst outside:204.153.24.233/21 the problem is solved after I run ...
  2. ASA 5520 xlate
    I'm replacing an old 2651 with a ASA 5520 with 8.0(3). I'm new at this, but have pieced it together so that it seems to work and test out OK; however, once I place it on my network most users experience symptoms of congestion. If I do a clear xlate it will clear up for a minu...
  3. Sip
    I am trying too open for sip port udp 5060 to 192.168.58.40 But it is not working what I am missing
  4. Entering nameif command
    I am trying to add the nameif command to a new pix installation in our test lab and am recieving the following error: SITE1(config)# nameif ethernet0 outside sec0 ^ ERROR: % Invalid input detected at '^' marker. SITE1(config)#
  5. Run away connections for SIP MTAs on an ASA
    We have approximately 1000 MTA's routed through a cisco ASA with failover running version 8.2(1) This has worked fine for several months until today when suddenly calls started dropping and the MTA's would not reconnect. Then the number off connections on the ASA started ramp...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: oalvaPosted on 2009-03-26 at 10:45:00ID: 23993125

what version of java are you running? I had the same problem when i upgraded my java it acts like it will launch but hangs

 

by: DrenonPosted on 2009-03-27 at 02:33:45ID: 23999138

I believe I'm using the current version of Java because I had to install it on the PC that I'm using as the admin console. I'll see what I can do about down-grading to an earlier version of Java and see what happens.

 

by: DrenonPosted on 2009-03-27 at 03:19:17ID: 23999363

I uninstalled Java 6 Update 13 and installed Java 6 Update 7, but unfortunately the problem still persists. As I mentioned in my OP, ASDM will launch in Demo Mode so maybe Java isn't the culprit?

I receive an error when I attempt to connect to the ASA. When I try to connect I receive a a "Device Err" window that says, "Could not open device 192.168.1.1. However I can ping that IP.

Any other thoughts? Anyone?

 

by: DrenonPosted on 2009-03-27 at 03:51:01ID: 23999551

oalva,

You were right after all!

After the Java downgrade, I tried to launch ASDM Launcher in "Demo Mode" again and I should have tried to connect in non-Demo Mode as well. So I tried that and I was able to connect and was able to run through the Startup Wizard. Near as I can tell, it's working the way its supposed to.

I downgraded from Java 6 Update 13 to Java 6 Update 7, but a new version between 7 and 12 may have worked ... it's just the one that I selected.

I'm going to poke around in ASDM for a little while then I'll be back to Accept your Solution.

Thanks!

 

by: bnhcomputingPosted on 2009-07-17 at 07:07:29ID: 24878760

Yes, JAVA is the problem.  I have used ASDM with Java 6 Version 7, and Java 6 Version 14.

 

by: jnbgPosted on 2010-06-17 at 15:48:55ID: 33017245

I have verified that java rte is at 1.6u7 but it simply hand when I run asdm launcher

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...