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samithsukumarFlag for United Kingdom of Great Britain and Northern Ireland

asked on

Gmail Attachments may be unavailable

in my LAN non of the users unable to download Gmail Attachments.

it shows error " Attachments may be unavailable on "
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Jon Scriven
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Google suggest that you are blocking access to their site:-

http://support.google.com/mail/bin/answer.py?hl=en&answer=1291782

If you don't believe this to be the case, then please give us a bit more information about your network - clients, firewalls (software and hardware) etc.
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ASKER

isa 2006 --- sonicwall NSA 4500- client ( symantec Enpoint Protection )

my guess is it's sonicwall making the problem
Do a test and then check the Sonicwall logs (Log, View) and it will show you if this is what is blocking access.

If you post back the relevant log, this will help us identify what is doing the blocking.

What makes you suspect the Sonicwall?
i sloved the issue, it was my ISA , blocking the attachment
Ok - thanks.  Please close the question and mark which answers you found helpful.
I've requested that this question be closed as follows:

Accepted answer: 0 points for samithsukumar's comment #a38777817

for the following reason:

it was iSA from my end creating issue
ASKER CERTIFIED SOLUTION
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Jon Scriven
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I suggested that this was because the traffic was being blocked.

From the first link I posted:-


If you're still experiencing difficulties, this may be caused by a conflict with software on your computer such as firewall or proxy software, or a temporary problem on the Google server.


I believe that the information I had already provided pointed at a firewall issue which would have been enough of a clue to point the finger at ISA or Sonicwall.

I focussed on Sonicwall in the first instance because samithsukumar believed the problem to be with that.  Had they posted back the information I requested which would have ruled out Sonicwall, then I would have started to look at ISA.
it's only half of the answer , real troubleshooting i had done
Thanks.  Had you replied to my previous post, I would have continued to help with the troublehooting.