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Watchguard firewall - can't connect to it - code 5 : a connection could not be established to the device

Trying to get into a Watchguard XTM2_ unit. from a web page, we go to https://192.168.1.1:8080, get the login page, enter the password (admin is in the username field already).

It sits at checking login credentials for 10 seconds or so, then gives a timeout code : 5 A connection could not be established to the device.

Any advice?

anyone have an opinion on Watchguard products? I am still annoyed at their lame customer service (days to call back and then they are pompous and defend the turn around time).

SOLUTION

Zephyr ICT

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BeGentleWithMe-INeedHelp

ASKER

thanks. I just like hearing others don't like watchguard. I know very little other than I don't like the way they run their support so it's reassuring to hear that experts don't like watchguard either.

I will get someone on site on Monday to reboot the box and will likely get in ok. so it solves this message. and that will likely resolve the stopping of the VPN... for now.

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Zephyr ICT

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SOLUTION

skullnobrains

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BeGentleWithMe-INeedHelp

ASKER

thanks. a reboot resolved getting into the box and restored the VPN. Spra - what are you using now?

Thanks guys!

Zephyr ICT

Glad to see it solved...

I'm mostly supporting Checkpoint and Juniper, some SonicWall for the smaller companies ... And some pfsense boxes for the more special cases ;)

At my office it's a combination of Juniper SRX (great stuff) and pfsense.