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8.2

re: dial-up network does not detect modem

Asked by GMartin in Computer Modems, Tivoli Storage Manager

Tags: unable

    Yes, I am trying to help a friend of mine with a modem problem.  The modem installed is a Lucent Winmodem 56K which fits into a pci slot.  It passes self-diagnoistics and has its own virtual comport (COM2)and IRQ of 10.  I went and checked for possible IRQ conflicts, but, could not find any within device manager.  The modem, however, is sharing an IRQ with something that appears to be a motherboard resource called PCI Steering.  Despite the fact that Windows detects the modem and fines everything ok with it, whenever we try to set up a dial-up network to Bellsouth, we get an error message indicating No Modem Detected.

      Attempts to troubleshoot this problem include the following:  1.  Removing and reinstalling modem drivers., 2. Updating the modem drivers., 3. Removing and reinstalling dial-up network along with installing a dial-up adapter and TCP/IP protocol within the Network Area of Control Panel., 4. Changing PCI slot for the modem.,
5. Deleting all comports within device manager under the category of Ports and disabling COM's in the BIOS because the mouse is a PS/2, thereby, not requiring a COM setting., and 6. Installing and testing the modem in an entirely separate computer.

      After reviewing this information, as one can see, I have exhausted a variety of troubleshooting techniques.  
I am still unable to get dial-up network to detect the Lucent WinModem. Any suggestions for seeking a final resolution to this modem problem will greatly be appreciated.

      Regards,

      George





[+][-]09/29/01 06:28 AM, ID: 6513499Accepted Solution

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Zones: Computer Modems, Tivoli Storage Manager
Tags: unable
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Solution Provided By: Whelk
Participating Experts: 1
Solution Grade: A
 
[+][-]09/29/01 11:55 AM, ID: 6513759Author Comment

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[+][-]09/29/01 11:58 AM, ID: 6513764Author Comment

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[+][-]09/29/01 03:34 PM, ID: 6513991Expert Comment

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