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05/26/2003 at 03:17PM PDT, ID: 20626837
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6.2

"NO DIALUP", "There is no answer" AND "could not connect to remote computer" errors

Asked by Marius_Samoila in Computer Modems

Tags: connect, remote

May be somebody can help me what to do. Here are the details:

1. There are 4 wall outlets with phone jacks in my house, I use only one at a time - I plug in the modem only. When I use the phone, I can plug-in into the phone jack provided by the modem.
2. I have an existing computer with modem.  It works well all the time, connects to about 28k, does not matter to which phone jack I use for connection. All phone jacks are connected in paralel to the same unique phone line.

3. I bought a new computer with NetDragon modem (about 10$ modem). I connected the modem to the phone jack from one room. The same jack which was used by old computer which worked well. I tried to dial up the same phone number I used to ( ATDT<number> ). The modem didn't try to dial the numbers. I just heard a sound in modem speaker about few seconds and the returned error was "NO DIALTONE". The sound was like a data transmission and not like a dial number sound.

4. I moved the computer into another room. I plug-in the modem into a different phone jack. On this phone jack the modem can dial (recognize the dial tone). I can hear sounds of dialing the numbers in modem speaker, along with a background sound. Then I went forward: I tried to connect to dial-up network (using the same phone number) and after message "Verifying user name and password" - which lasts for unusual long time - I receive always an error message like "Cannot connect to remote computer" or "There is no answer"

5. I returned the NetDragon modem and I bought USR Robotics hardware modem 5610B about 80$. I have exactly the same behavior.
6. The old computer (which unfortunately I have to return) works properly from any phone jack in house.
7. When I go to the store where I bought the computer & modem the modem always connects properly to the same phnoe number on their phone line.


Would somebody wants to help me with this challenging issue ?

Thanks a lot,

Marius
[+][-]05/26/03 04:11 PM, ID: 8586604

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About this solution

Zone: Computer Modems
Tags: connect, remote
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Solution Provided By: Arjun1
Participating Experts: 7
Solution Grade: A
 
 
[+][-]06/04/03 09:16 AM, ID: 8649921

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[+][-]06/04/03 09:55 AM, ID: 8650291

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[+][-]06/06/03 09:30 AM, ID: 8667590

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