Question

Remote Desktop will work through my smc router however it won't get through my cable modem?

Asked by: LSpiker

I am trying to use my Remote Desktop from my laptop to get to my Bench unit.   I am wireless and if I'm in my home I access my wireless router and go right in.   HOWEVER.... if I'm out of town I have to go through my cable modem and I can't access my bench unit at all.      How do I get through my modem?

smc is the router
surfboard is my modem
my bench is XPpro and set correctly since my laptop will access it if it hits my router.
smc is between my router and my bench unit.

Help!   Thanks

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Asked On
2007-05-03 at 11:19:36ID22551116
Tags

remote

,

router

,

desktop

,

smc

,

through

Topics

Computer Modems

,

Wireless Networking

,

Wireless Local Area Network

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Answers

 

by: jekl2000Posted on 2007-05-03 at 11:30:38ID: 19025625

Check out this article. There are some ports on your router you will need to open to access it from the internet.

http://www.microsoft.com/windowsxp/using/networking/expert/northrup_03may16.mspx

 

by: HmoobgolianPosted on 2007-05-03 at 12:46:05ID: 19026232

What are you trying to access?  Your home computer?  If so, what services, such as FTP, HTTP, VPN, etc...  You will then need to go to the admin setup for your router, then configure it to port forward whichever port to that machine IP.

 

by: Anton74Posted on 2007-05-03 at 21:30:54ID: 19028841

The article referenced by jekl2000 deals specifically with Remote Desktop >Web Connection<, which is of interest if you might connect from a computer without the RDP client, which to my understanding is not really needed in this case as the asker is traveling with his laptop, obviously equipped with the RDP client (as all XP/Vista machines are).

The portion about configuring the router does apply however. For regular RDP sessions, only TCP port 3389 needs to be forwarded.

LSpiker, do you know how to open ports ("port forwards") on your router? If not, what is the make and model?

Also, do you have a static IP from your ISP, and do you know what it is? You'll need this, or alternatively use something like a Dynamic DNS service to be able to reach your network from the outside.

On the same token, you'll need your target machine (your "bench") to have a static IP on your LAN, which you can manually configure, or you can give it a DHCP reservation on the router. You'll need this IP as the target for the port forward.

Anton

 

by: Minni14Posted on 2007-05-04 at 00:20:34ID: 19029225

ok, to enable remote desktop over the web you must follow these steps:

Go to add and remove programs > click on add and remove windows components > click on IIS, then details >click on www service> click details > click on remote desktop web connection, check it>  click ok, ok, next> make sure you have your windows cd in, as you will probably need files off of it.  > reboot >you modem is just passive in this your router is doing all the work, it has to tell witch computer is the computer that is answering the remote desktop request > you are going to have to statically assign an ip address to the computer "bench", this way when there is an rdp request to the router, it knows what computer is doing to answer that request. >once you have a static ip for "bench", you have to forward port 3389 to that ip address.  Pot 3389 is the only port that is used by RDP.  essentially what port forwarding does for you is it tell the router when someone is looking for a remote desktop connection, send the request to this ip address on the internal interface, of the router.  >  for more information on how to forward ports for you router go to http://portforward.com/english/routers/port_forwarding/routerindex.htm > next once you have rdp web installed > and port forwarding installed go to www.whatismyip.com, and note the ip address >  when you are not at home and try to connect to the 'bench' you will make an remote desktop connection to that  ip address >  the modem passed the request tot eh router, the router looks for bench at the statically assigned address, bench responds, and you have a RDP session > troubleshooting : if this isent working for you check the following: your ip address may change form time to time, if you ip address changes while you are away from home, the ip that you have recorded will not work, if accessing the computer is critical, o you ip changes often check out www.dydns.com. some internet service providers block port 3389 if you don't have a small business line check with your isp to see if this is the case. > RDP is a pain in the butt to get working right, but once you do it is a great way to impress your friends, and a great way to be on AIM at the office.

Best of luck,
mike

 

by: mesmanPosted on 2007-05-04 at 07:02:35ID: 19030804

I basically agree with what's been said already, with a few modifications.
First, a question about your question.  Its not clear how you have your system arranged.  You said
"smc is the router"
and later said
"smc is between my router and my bench unit."
So I'm not sure if your bench unit is hanging off your modem or your router.
If it's on the router (I.E. modem-->router-->bench, not modem-->bench modem-->router)
then you have the address of the router to consider as well.  This can get complicated quickly, as you may or may not have either of them configured as "pass through".  But assuming both of them are assigning IP addresses, (reading the port forwarding recommended above, for your particular brands), you'll have to be sure the modem is forwarding port 3389 to the Router's IP address and that the Router is forwarding 3389 as well (though this is probably already the case, since you are working ok locally).  I have a simliar setup at home, though using the second configuration (I have a desktop plugged in directly to the modem and a wireless router also plugged into the modem).  
If you have all that straightened out, there's a couple more points.  I've never had to enable Web Remote Desktop, but then I usually use VPN as well, which gets me a local network IP address.  After checking a few web sites about Web Remote Desktop, it looks like you'd then use Internet Explorer to do the connecting (not Remote Desktop client).  Another possibilty you can check; make sure your firewall is not blocking the port.  I know its not blocking locally, since you're connecting locally, but it can be set for local network only.  To check this, open Control Panel, Windows Firewall, Exceptions tab, click "Remote Desktop" (make sure you don't un-check it! :), and click Edit.  On this window, there's a "Change Scope" button, click it.  Make sure the radio button is set to "Any computer (including those on the Internet)" then click all the "OK"'s.  
By the way, this is all assuming you are using the default port 3389 for remote desktop.  It is possible to change the port Remote Desktop uses (we do it here for extra security).  Its even possible to change it and then forget that you've done it...its happened to me a few times. :)  
Lastly, there's also the possibiilty that you're being blocked on the Other end.  If you are doing as I have  and going to a wi-fi hotspot to do some work, they could be blocking port 3389 there.  I'd try a few different ones just to be sure.  
One other thing to try; see if you can "see" your modem from the remote location.  Set your modem to respond to ping requests (I think most do by default), get your modem's External IP address and ping it from a remote location.  If you don't get a response and you've checked everything else, you might want to check with you ISP.  Its also possible (but unlikely) that your ISP is blocking port 3389.

good luck




20120131-EE-VQP-002

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