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7.2

"remote fax did not respond in time, and the call was terminated"

Asked by JTeceno in Computer Modems, Microsoft Server, SBS Small Business Server

Tags: fax, did, remote, respond, time

The setup: Microsoft SBS2003 new installation. US Robotics Courier Business Modem 56K v.92CPNT V.Everywhere V.Everything ROHS USR3453C external fax modem:. I have configured and reconfigured the modem with MS support including drivers specified by USR support.
The problem: Cannot receive faxes from outside the company. When receiving an incoming fax I can see in the fax monitor that the call is coming in and being answered but then it fails and the fax monitor message is, "The fax machine did not respond in time and the call was terminated." I can receive faxes sent from inside the company using the old fax machine connected to a phone station jack and dialing 9 first.
[+][-]11/21/08 09:54 AM, ID: 23015356Accepted Solution

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About this solution

Zones: Computer Modems, Microsoft Server, SBS Small Business Server
Tags: fax, did, remote, respond, time
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Solution Provided By: vtsinc
Participating Experts: 4
Solution Grade: A
 
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