Question

how to find baud rate of PCI Fax Modem

Asked by: anushahanna

Hello
I have a USR 56K V92 PCI Modem. How can I verify iif the baud rate is at 9600. (The digital line needs this). This is on a Windows Server 2003 running SBS 2003. I need to use this to make the Windows Server Fax work.

The modem looks something like this:
http://ritmotech.com.au/onlineshop/images/CCFM18-FaxModem.jpg

There is no dial tone coming out of the Fax modem, but the line works through the analog phone.
*When I take the fax line from the wall and put it in one of the ports in the PCI Modem, and take the other port to connect to an analog phone, the phone works:Because the phone worked, I realize the modem has the life in it, but when I dial out, it gives the error 'no dial tone'.

Thanks for any help.

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Asked On
2009-08-31 at 15:14:33ID24696351
Topics

Computer Modems

,

Networking Hardware

,

Windows 2003 Server

Participating Experts
3
Points
500
Comments
12

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Answers

 

by: xxdcmastPosted on 2009-08-31 at 15:25:18ID: 25227085

My guess is that this wont work. A modem is not meant to be used on a digital line. A modem is specifically designed to take an analog signal and turn it into digital.

 

by: anushahannaPosted on 2009-08-31 at 15:27:52ID: 25227100

xxdcmast
This worked till 2 months ago. Then one final day, it will not work anymore. The fax provider is comcast. The Modem is USR 56K PCI Internal modem

thanks

 

by: anushahannaPosted on 2009-08-31 at 15:29:17ID: 25227108

I went under Device Manager, Modem, Properties->Modem- The Max Port Speed was set at 115,200 I reduced it to 9600. Is that it?

But still I get the no dial tone message.

 

by: jimbecherPosted on 2009-08-31 at 15:37:18ID: 25227157

 I have heard the same thing that xxdcmast is saying. Analog modems won't work with digital lines. I you are sure that is not the case I would fire up good old HyperTerminal and start manually typing AT commands to the modem to debug. If memory serves me the USR modems sometimes had to be reset to factory defaults. Fro within HT try..

AT&F (load factory defaults)
AT&W0 (save factory defaults to NRAM)

Then try dialing a known modem number of a dial-up ISP and see if you get a connect. AT D T 1-800-123-456

 

 

by: xxdcmastPosted on 2009-08-31 at 15:40:19ID: 25227171

Maybe we need some clarification as to what you mean by the digital line? Do you mean something like an ISDN line?

 

by: anushahannaPosted on 2009-09-01 at 04:46:07ID: 25230466

No, nothing like a ISDN line; nothing fancy at all; It is comcast telephone service. They said they have digital services, and for their digital lines to work with the modem, the modem has to be in 9600 range and not 2400 range.

 

by: jimbecherPosted on 2009-09-01 at 04:54:28ID: 25230525

  I would hit USR's web page and download the AT command set for the modem. There are commands to fix the baud rate at 9600. Same suggestion. Use Hyperterminal. Start with AT &F then AT&W0 to load the factory defaults. Fix the baud rate at 9600 then do the AT &W0 to save the setting to NRAM. Play with it in Hyperterminal. Try connecting to an ISP's dial-up network just to make sure you can and that the modem works period. Then fine tune it for the fax once you know it can dial out and connect.

 

by: Software_onbekendPosted on 2009-09-02 at 12:47:51ID: 25244855

Can you test the modem for example in a an other pc.?
I have already replaced 2 modem's by a family member because the hardware was damaged.

Just my 2 cents..
Suc6

S.O.

 

by: anushahannaPosted on 2009-09-02 at 17:51:22ID: 25247078

Thanks for the suggestion. I looked for Hyperterminal in the WIndows Server 2003 box, but I could not find it. I also looked for a download, but could not locate any yet.

Any thoughts on that? Thanks

 

by: anushahannaPosted on 2009-09-02 at 17:52:52ID: 25247089

Software_onbekend
The server is running Exchange 2003, but hence I will need to schedule downtime to remove/add modem, and it will be weekend. Worth trying if nothing else works by then.

Thanks. Every cent counts!

 

by: anushahannaPosted on 2009-09-02 at 17:54:35ID: 25247095

jimbecher
Did you mean this one, for the commands:
http://www.usr.com/support/5631/5631-ug/v92.htm

 

by: jimbecherPosted on 2009-09-02 at 18:10:04ID: 25247155

  By default I don't think Hyperteminal is installed. You will have to go in to add/remove programs=>Windows Components=>Accessories. I would definitly give it a try. It is the best little utility in the world for debugging modem problems.

   As far as the link above goes  ... yes. The different command sets are listed down the left hand side.

20120131-EE-VQP-002

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