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8.2

Rightfax 9.3 failed faxes

Asked by lamontc in Computer Modems, Telecommunications, IP Telephony

Experts,

I've got a new install of Rightfax 9.3, SP2 running on a virtual server, with a Brooktrout SR140 fax board so I can send my faxes over IP. The server sends the faxes to a Dialogic Media Gateway, which converts the faxes to an analog signal and sends them out over two analog phone lines (just straight phone lines...no PBX, no T1, etc.).

Most (about 90%) of my faxes go through without a problem, but about 10% fail with a resulting status code of 0/339 and 4/56. The error message is a generic Receive Failure (Phase B).

The fax recipients have known good fax #s and they indicate that the cover page itself it being sent; however, the fax content itself is not coming through.

RightFax's support has been horribly non-responsive and I need help ASAP. Can somebody hook me up? 500 points to the winner!

Thanks! 
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10:35 AM 10/6/2009 Transmission Record
	Sent to: *removed*
	Phone: *removed*
	Billing information: '', ''
	Remote ID: 
	Unique ID: "ADM4ACB1D516BF3"
	Elapsed time: 0 minutes, 16 seconds.
	Used channel 1.
	No ANI data.
	No AOC data.
	Resulting status code (4/259; 0/0): Dial Er:no loop current
	No pages sent.
 
10:41 AM 10/6/2009 Transmission Record
	Sent to: *removed*
	Phone: *removed*
	Billing information: '', ''
	Remote ID: 
	Unique ID: "ADM4ACB1D516BF3"
	Elapsed time: 1 minutes, 6 seconds.
	Used channel 1.
	No ANI data.
	No AOC data.
	Resulting status code (0/339; 4/11): Ringing, no answer
	Pages sent: 1 - 1
 
10:44 AM 10/6/2009 Transmission Record
	Sent to: *removed*
	Phone: *removed*
	Billing information: '', ''
	Remote ID: 
	Unique ID: "ADM4ACB1D516BF3"
	Elapsed time: 0 minutes, 16 seconds.
	Used channel 1.
	No ANI data.
	No AOC data.
	Resulting status code (4/259; 0/0): Dial Er:no loop current
	No pages sent.
 
10:50 AM 10/6/2009 Transmission Record
	Sent to: *removed*
	Phone: *removed*
	Billing information: '', ''
	Remote ID: 
	Unique ID: "ADM4ACB1D516BF3"
	Elapsed time: 1 minutes, 6 seconds.
	Used channel 1.
	No ANI data.
	No AOC data.
	Resulting status code (0/339; 4/11): Ringing, no answer
	Pages sent: 1 - 1
 
10:56 AM 10/6/2009 Transmission Record
	Sent to: *removed*
	Phone: *removed*
	Billing information: '', ''
	Remote ID: 
	Unique ID: "ADM4ACB1D516BF3"
	Elapsed time: 1 minutes, 6 seconds.
	Used channel 1.
	No ANI data.
	No AOC data.
	Resulting status code (0/339; 4/11): Ringing, no answer
	Pages sent: 1 - 1
 
11:02 AM 10/6/2009 Transmission Record
	Sent to: *removed*
	Phone: *removed*
	Billing information: '', ''
	Remote ID: 
	Unique ID: "ADM4ACB1D516BF3"
	Elapsed time: 0 minutes, 16 seconds.
	Used channel 0.
	No ANI data.
	No AOC data.
	Resulting status code (4/259; 0/0): Dial Er:no loop current
	No pages sent.
 
11:08 AM 10/6/2009 Transmission Record
	Sent to: *removed*
	Phone: *removed*
	Billing information: '', ''
	Remote ID: 
	Unique ID: "ADM4ACB1D516BF3"
	Elapsed time: 1 minutes, 6 seconds.
	Used channel 1.
	No ANI data.
	No AOC data.
	Resulting status code (0/339; 4/11): Ringing, no answer
	Pages sent: 1 - 1
 
11:14 AM 10/6/2009 Transmission Record
	Sent to: *removed*
	Phone: *removed*
	Billing information: '', ''
	Remote ID: 
	Unique ID: "ADM4ACB1D516BF3"
	Elapsed time: 1 minutes, 6 seconds.
	Used channel 0.
	No ANI data.
	No AOC data.
	Resulting status code (0/339; 4/11): Ringing, no answer
	Pages sent: 1 - 1
 
11:21 AM 10/6/2009 Transmission Record
	Sent to: *removed*
	Phone: *removed*
	Billing information: '', ''
	Remote ID: 
	Unique ID: "ADM4ACB1D516BF3"
	Elapsed time: 1 minutes, 6 seconds.
	Used channel 0.
	No ANI data.
	No AOC data.
	Resulting status code (0/339; 4/11): Ringing, no answer
	Pages sent: 1 - 1
 
11:26 AM 10/6/2009 Transmission Record
	Sent to: *removed*
	Phone: *removed*
	Billing information: '', ''
	Remote ID: 
	Unique ID: "ADM4ACB1D516BF3"
	Elapsed time: 0 minutes, 0 seconds.
	Used channel 1.
	No ANI data.
	No AOC data.
	Resulting status code (0/325; 0/0): Ringing, no answer
	No pages sent.
[+][-]10/06/09 01:58 PM, ID: 25509898Expert Comment

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[+][-]10/14/09 06:10 AM, ID: 25570007Author Comment

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[+][-]10/20/09 06:33 AM, ID: 25613895Accepted Solution

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About this solution

Zones: Computer Modems, Telecommunications, IP Telephony
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Solution Provided By: lamontc
Participating Experts: 1
Solution Grade: A
 
 
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